Frequent Questions

Following are the answers to the most frequently asked questions from our passengers. Click on the respective category.

Reservations, Purchases and Ticket Delivery

  • Reservations and Purchases
  • Changes and Cancellations


Passenger Service

  • Passengers with special needs
  • Minors
  • Elderly passengers
  • Passengers traveling with animals
  • Registering or airport check-in
  • Baggage


OnePass - Frequent Flyer

  • General Information
  • Reward Tickets
  • PIN Number (Password)


Copa Vacations- Vacations Packages

  • Program Benefits
  • Destinations
  • Important Information