For safety reasons, hazardous goods such as those listed below must not be carried in a passenger's baggage:

• Attaché cases or briefcases with alarm devices incorporated.
• Gases (flammable, non-flammable or poisonous) such as butane, oxygen, propane or scuba diving cylinders.
• Corrosives, such as acids, alkalies and batteries.
• Biological agents, such as bacteria, viruses and the like.
• Explosives, firearms, munitions, fireworks or flares.
• Flammable liquids and solids, such as lighter fluid, matches or other articles which are easily ignited.
• Oxidizing agents, such as sodium chlorate (bleaching powder) or peroxides.
• Poisons, such as arsenic, cyanide, insecticides or weed killers.
• Other dangerous goods, such as mercury, magnetized materials or offensive or irritating materials. You may carry in limited supply: medicines or toiletries necessary for the journey, such as hairspray, perfumes or medicines that contain alcohol. Further information is available upon request.

   

  
  

Passengers whose trip involves an ultimate destination or stop in a country other than the country of departure, are advised that the provisions of the Warsaw and Montreal Conventions may apply to the entire journey, including any portion thereof entirely within a country. For such passengers, these treaties, including special carriage contracts contained in applicable fare rules, governs the liability of the carrier for death of or injury to passengers. The names of the carriers party to such special contracts are available at all ticket offices of such carriers and may be examined upon request.

• The customer is entitled to cancel a reservation without charges or penalties for a period of 24 hours following a purchase on copaair.com. If you wish to request a cancelation, please e-mail us at reservas@copaair.com
• Any cancelation made outside this 24-hour window will be subject to any restrictions, charges or penalties that apply to the purchased fare.

copaair.com is your best option for purchasing airline tickets. Purchase tickets from the convenience of your home or office, without standing in line. Here you will find the best prices and additional benefits such as OnePass bonus miles.

Go to Book your flights to plan your trip according to your preferences.

Rest assured that purchases on our site are completely secure. All online purchases through copaair.com are certified by VeriSign Secure, the industry standard for Web site security solutions. VeriSign is a recognized and reliable security solution for making electronic business transactions. This system encodes all personal information, including your credit card number, name and address, guaranteeing that it cannot be read during processing.

General conditions for making purchases at copaair.com

We recommend that you read these points carefully. Should you have any concerns, please consult a Copa Airlines representative.

Flight reservations:

• For your security, Copa Airlines limits the number of purchases one customer can make on the same day.
• Each reservation booked online at copaair.com may include up to 9 passengers.
• Online reservations are limited to the cities listed in the arrival and departure fields.
  Confirmation of the reservation, proof of purchase and other information pertaining to the reservation will be sent to the e-mail address provided by the customer at the time of purchase.

Fares, taxes and surcharges:

• Fares may be subject to special restrictions.
• Duties, taxes, security surcharges and fuel surcharges, are excluded from the published fares but included on the itemized list of charges made to the credit card, with the exception of local airport taxes collected at the time of check-in.

 

Prior to completing the purchase, you will see:

 

The fare plus surcharges for each person on the reservation

 

• Taxes
• The total charge
• Fares will be guaranteed only for tickets acquired in the country in which the flight originates. Otherwise, additional taxes may apply.

Paying in cash

• The customer must make the payment in cash no more than 48 hours after making the reservation at copaair.com. Non-compliance with this requirement will result in automatic cancellation of your reservation.
• To complete the transaction, the customer must present the confirmation number (reservation code) at one of these locations:

  • Copa Airlines ticket offices.
  • Authorized e-Pay centers (only in Panama).
  • Copa Airlines airport counters.

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1. As used in this contract, "ticket" means this passenger ticket/baggage claim check, or this itinerary/receipt, if applicable, in the case of an electronic ticket, of which these conditions and the notices form part, "carrier" means all air carriers that carry or undertake to carry the passenger or his/her baggage as per this contract or perform any other service incidental to such air carriage, "electronic ticket" means the itinerary/receipt issued by or on behalf of the airline, the electronic coupons and, if applicable, the boarding documents. "Warsaw Convention" means the Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw, October 12, 1929, or that Convention as amended at The Hague, September 28, 1955, whichever may be applicable.
2. Carriage hereunder is subject to the rules and limitations relating to liability established by the Warsaw Convention, unless such carriage is not "international carriage" as defined by that Convention.
3. To the extent not in conflict with the foregoing paragraph, all carriage and other services performed by each carrier are subject to: (i) provisions contained in the ticket; (ii) applicable fares; (iii) carrier's conditions of carriage and related regulations which are made part hereof (and are available on application at the offices of carrier), except in the case of transportation between a place in the United States or Canada and any place outside thereof, to which norms in force in those countries apply.
4. Carrier's name may be abbreviated in the ticket, as long as the full name and its abbreviation are set forth in carrier's manuals, conditions of carriage, regulations or schedules; carrier's address shall be the airport of departure shown opposite the first abbreviation of carrier's name in the ticket; the agreed stopovers are those places set forth in this ticket or as shown in carrier's timetables as scheduled stopovers on the passenger's route; carriage to be performed hereunder by several successive carriers is regarded as a single operation.
5. An air carrier issuing a ticket for carriage over the lines of another air carrier, does so only as its agent.
6. Any exclusion or limitation of liability of carrier set forth in the ticket shall apply to its agents, employees and representatives and any person whose aircraft is used by carrier for carriage and its agents, employees and representatives.
7. Checked baggage will be delivered to bearer of the baggage claim check. In case of damage to baggage during international transportation, a complaint must be made in writing to the carrier forthwith after discovery of damage, before leaving the customs area and, at the latest, within 7 days from receipt; in case of delay, complaint must be made in writing before leaving the customs area and, at the latest, within 21 days from receipt. See manuals or conditions of carriage regarding non-international transportation.
8. This ticket is good for carriage for one year from date of issue, except as otherwise stipulated in this ticket, in carrier's fares manuals, in conditions of carriage, or in related regulations. The fare for carriage hereunder is subject to change prior to commencement of carriage. Carrier may refuse transportation if the applicable fare has not been paid.
9. The carrier employs its best efforts to carry and reasonably dispatch passengers and baggage. Times shown in schedules or elsewhere are not guaranteed and form no part of this contract. Carrier may without notice substitute alternate carriers or aircraft, and may alter or omit stopovers shown on the ticket in case of necessity. Schedules are subject to change without notice. Carrier assumes no responsibility for making connections.
10. Passenger shall comply with government travel requirements, present exit, entry and other required documents and arrive at airport by time indicated by carrier or, if no time is fixed, early enough to complete departure procedures.
11. No agent, employee or representative of carrier has authority to alter, modify or waive any provision of this contract.

Carrier reserves the right to refuse carriage to any person who has acquired a ticket in violation of the laws applicable to Airlines, Fares, Conditions and Regulations.

Notice: Liability Limitation

Liability for loss, delay, or damage to baggage is limited as follows unless a higher value is declared in advance and additional charges are paid. For most international travel (including domestic portions of international journeys) the liability limit is approximately US$9.07 per lb (US$20 per kg) for checked baggage and US$400 per passenger for unchecked baggage. For travel wholly between U.S. points, Federal rules require the limit on any carrier's baggage liability to be at least US$1,250 per passenger. Excess valuation may be declared on certain types of articles. Some carriers assume no liability for fragile or perishable articles. Further information may be obtained from carrier.

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Our copaair.com booking system does not calculate the discount to which Social Security retirees or pensioners of the Republic of Panama have a right.

Please visit any of our ticket offices to obtain the appropriate discount with your purchase. Identification is required.

• Travelers are urged to check in at least three hours prior to scheduled departure to guarantee their reservation, even if it has been previously confirmed. Reserved seats that are not claimed 60 minutes prior to departure may be released.
• Passengers must be present at the boarding gate at least 30 minutes prior to departure in order to keep their reservation and seat assignment.

• Pack your bags yourself.
• Label your baggage with your name, address and phone number, inside and out.
• Bags must not exceed a maximum weight of 70 lbs.
• Valuable objects, such as money, jewelry, traveler's checks, medication and legal or otherwise important documents should be stored in your carry-on bag.
• Make sure the tag on your bags matches your final destination. If you are not sure of this, ask the agent behind the counter.
• Additional insurance coverage may be purchased for certain objects. For details, please contact Copa Airlines.
• Fragile items, such as paintings, framed pictures, bottles, pottery, among others, must be packed in wooden crates.
• Fragile or perishable items may be checked at your own risk.
• For your safety, do not agree to carry anyone else's bags.
• Do not leave baggage unattended at any time.
• At baggage claim, be sure the tags on the bags match the ones assigned to you. Many bags look similar, and you may pick up someone else's without realizing it.
• Smoking is not permitted on board any Copa Airlines flight.

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All passengers traveling to Brazil from any of the countries considered endemic must present an International Certificate of Vaccination for yellow fever or a certified vaccination card. Passengers who do not comply with this requirement will be returned to their country of origin.

Passengers who are being vaccinated for the first time must do so at least 10 days before the date of travel in order for the vaccination to be valid.

Passengers whose travel originates in non-endemic countries (those not appearing in the table) and who are in transit through Panama, do not require a yellow fever vaccination.

The Republic of Panama is included on the list of endemic countries; therefore, this is an obligatory requirement for all passengers whose trip originates in Panama. Passengers in transit who utilize Panama or Venezuela as a connecting point are not required to adhere to this requirement.

Passengers whose travel originates in Brazil, French Guiana, Surinam, Trinidad and Tobago, Bolivia, Colombia, Ecuador, Peru and Africa will also be required to present a yellow fever vaccination certificate.

Final decisions concerning passenger entry will be up to immigration or health authorities at Simón Bolívar International Airport.

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All passengers traveling to Honduras from any of the countries considered endemic must present an International Certificate of Vaccination for yellow fever or a certified vaccination card. Passengers who do not comply with this requirement will be returned to their country of origin.

Passengers who are being vaccinated for the first time must do so at least 10 days before the date of travel in order for the vaccination to be valid. Vaccinations expire after 10 years.

Passengers whose travel originates in non-endemic countries (those not appearing in the table) and who are in transit through Panama, do not require a yellow fever vaccination.

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All passengers traveling to Costa Rica from any of the countries considered at risk (see table) must present a current International Certificate of Vaccination for yellow fever. If the certificate cannot be obtained, the passenger is required to present a medical report explaining the situation and validated by the health authority of the country of origin.

Exceptions:

• Passengers who were only connecting through at-risk countries.
• Passengers whose trip originated in an at-risk country, but prior to entering Costa Rica have spent at least six days in a third country not considered at risk and have not developed yellow fever.
• Infants less than 9 months old and people over 60.
• People with a severe allergy to eggs.
• The immune-compromised.
• Women who are pregnant or nursing.
• Those who are hypersensitive to gelatin.
• Those with a history of thymus disease or who are currently suffering from it.
• Passengers with a family history of adverse reactions to yellow fever vaccine
• Persons with asymptomatic HIV, who possess medical proof of adequate immune system function.
• The Certification will not be required of Costa Rican nationals during periods in which the vaccine is not available in the country.

Since this regulation went into effect and until further notice, the vaccine is not available in Costa Rica.
The International Certificate of Vaccination for yellow fever becomes valid 10 days after the date of issue

Due to normal reservation procedures, some flights may have more confirmed passengers than we are able to accommodate. Should this occur, before any passenger is denied boarding, volunteers will be asked to give up their seats in exchange for an established compensation. Compensation usually includes a travel voucher. If there are not enough volunteers, boarding will generally be denied to those passengers who did not comply with the requirement to check in at least 2 hours before departure and is definitely denied to those who checked in less than 60 minutes prior to flight time. Passengers who have complied with check-in requirements, however, will be entitled to compensation.

Travel voucher restrictions apply as follows:

• Valid for one year from date of issue
• Non-transferable
• Non-refundable
• No residual value
• Non-replaceable in case of loss
• Its value may not exceed US$500

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The U.S. Transportation Security Administration (TSA) established the following security measures:

• Passengers may take limited quantities of liquids, gels and/or aerosols in containers placed in a single, clear, resealable 1 quart (1 liter) size plastic bag when passing through the security checkpoint or boarding gate. The containers must be no larger than 3.4 oz. (100 ml.) and should fit easily in the bag. The plastic bag should be completely sealed and presented separately from the passenger's carry-on baggage for X-ray screening. Larger items may be transported in the passenger's checked baggage.

 

• Passengers may take the following items onboard with them: baby formula/milk (including breast milk); medications; liquids (including juice or insulin) for diabetics. These should be declared to the TSA or security personnel if they have not been placed in a plastic bag or they exceed 3.4 oz. (100 ml.) each. An airline representative will determine whether the quantities of liquids and/or gels are reasonable given the passenger's travel itinerary.
• The requirement that prescription medications have the passenger’s name on them is no longer in effect.
• Passengers are allowed to transport liquids, gels and/or aerosols that were purchased in the secure area of the Panama airport (duty-free shops) as carry-on baggage. Store personnel will deliver the items purchased to the boarding gate. If the articles were purchased in other airports, they should be checked upon arrival in Panama, as this is the final point of departure for the United States. At airports in the United States, passengers who purchase liquids and/or gels in duty-free shops can take these items with them when boarding the airplane.

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Regulations established by the General Administration of Civil Aviation regarding security checks and the inspection of liquids, gels, aerosols and articles of similar consistency went into effect May 1, 2007. They are as follows:

• Passengers may carry limited quantities of liquids, gels and/or aerosols in containers with a capacity of less than 100 ml. (approximately 3.4 oz). Liquids in containers having a capacity greater than 100 ml. will not be accepted, even if the container is not full.
• Containers should be placed in a clear, resealable plastic bag having a maximum capacity of 1 liter. Containers should fit easily in the bag, which should be completely sealed.
• The plastic bag should be presented for visual inspection at the security checkpoint. Only one clear plastic bag is permitted per passenger.
• Exceptions will be made for medications, milk and food for babies, and for passengers with special dietary requirements.
• Liquids purchased in airport duty-free shops and onboard the airplane are exempt, provided the liquids are in a sealed plastic container and presented together with proof of purchase.

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