We answer your questions about reservations, purchases, reservation payments, My trips and its services (seat selection, special meals, etc.).

Do you have questions regarding how to request a refund or the process itself? We clarify the steps to process your request.

Find answers to queries about: passengers with special needs, minors and children, elderly passengers, passengers travelling with pets, check-in at the airport.

Clear up any doubts that you might have about our celebrated MileagePlus frequent flyer program here.

Learn about the benefits of making your hotel reservation through our strategic partner hotels.com.

Learn about our strategic partner CarTrawler, with whom you can rent a car for your next trip through copaair.com.

We have a wide variety of traveler’s packages made just for you. We answer your questions on plan conditions we offer.

We have a couple of recommendations for you on how to save time and get the most out of your travels during peak travel times.

Secure Flight is a system that was created in order to assure complete compliance with the Transportation Security Administration’s watch list.

Aero República officially changed its brand name to “Copa Airlines Colombia” when it was acquired by Copa Holdings. We clarify any doubt you may have in regards to this announcement.