For Copa Airlines, clients with certain conditions are considered priority passengers. If you are pregnant or travelling with a passenger that has special needs, this information will be of great importance to us.

Our staff are ready help you with whatever you may need. Upon arrival at the check-in counter, please let us know if you require any special help. We will do everything possible to accommodate your needs.

Recommendations for pregnant women tend to vary for each woman. In some cases it is recommended that you contact your doctor before taking a trip, especially for high-risk pregnancy situations. Keep in mind that the following conditions apply for Copa Airlines or Copa Airlines Colombia flights:

Women with less than 7 months’ pregnancy:

• Can travel without medical approval provided that it is proven that no conditions apply.
• All women traveling after the seventh month of pregnancy must sign a Liability Waiver Form, exonerating the airline from any setbacks or occurrences having to do with their condition.

See also Special medical conditions.

Women with more than 7 months’ pregnancy:

• Must present at check-in approval from a doctor authorizing them to travel and wherein the month of pregnancy is indicated.
• All women traveling after the seventh month of pregnancy must sign a Liability Waiver Form, exonerating the airline from any setbacks or occurrences having to do with their condition.
• On international flights, when travel will take place 7 days prior to a woman's due date, a travel certificate issued by a doctor no earlier than 72 hours prior to the travel date is required, and said certificate must indicate that the passenger is physically able to travel and that the probable delivery date is later than the last date of air travel.
• On domestic or international flights out of Colombia, all pregnant women who are in their seventh month of pregnancy or beyond will be required to show a medical certificate issued no earlier than 12 hours prior to travel.
• Boarding will only be denied if there are physical signs that indicate that labor has begun.

Handicapped passengers are those persons who, due to a physical or mental disability, are substantially limited in their capacity to carry out various activities, either on a temporary or permanent basis, or who have a history of a limitation.

Passengers traveling on Copa Airlines who are ill or injured, but who do not have infectious or contagious diseases, and are able to either care for themselves or will be assisted by a companion during the flight, must consider the following:

• In order to travel, the passenger must have a medical certificate, in writing, from the passenger's physician indicating that the passenger is capable of traveling without requiring medical assistance during the flight. The certificate must be issued a maximum of 10 days prior to international flights, and 12 hours prior to domestic flights or international flights originating in Colombia if the Colombian Civil Aeronautics Association has determined that a passenger’s state of health so requires.
• If the passenger must travel and has a contagious disease, the certificate must indicate that the disease cannot be transmitted to other passengers during the flight. The passenger must also have a list of any special precautions needed to prevent transmission of the disease.

For group transport, an assistant is recommended for every 10 disabled individuals.

• Customers that have both conditions but that can establish some form of communication with personnel that is adequate for understanding safety instructions will be accepted.

• Those customers that suffer from both disabilities but that cannot establish any form of communication must travel in the company of an escort or assistant. The customer must pay for the assistant’s flight at the applicable rate.

• Use of aid devices will be permitted provided that they comply with hand luggage requirements and they will not be counted as an additional piece of luggage.

• Wheelchairs are considered ‘priority devices’ before the rest of the luggage and cargo.

See also information about passengers that travel with Service Animals.

Those customers with mental disorders that are hospitalized must travel with a certified assistant for the entire length of the trip.

• The assistant must present credentials from their place of employment, including an authorizing signature.

• Medical certification must be issued a maximum of 12 hours before flight departure.

• Customers with mental disorders must sit in the window seat and the assistant will sit next to that customer.

• The customer and the assistant must make confirmed reservations leading to their final destination. Reservations must be made with at least 24 hours of anticipation.

Copa Airlines and Copa Airlines Colombia may deny boarding to any customer if that customer could affect flight security for any of the following reasons: