Credit cards
You can take advantage of how easy it is to purchase tickets directly on copa.com by using one of the credit cards accepted in your country:
Country (portal)
Currency
Argentina
Argentina pesos
Visa
Brazil
Brazilian reaisUS dollars
Visa, MasterCard, and American Express
Canada
Canadian dollars
Visa, MasterCard, andAMEX (US$ only)
Chile
Chilean pesos
Visa and MasterCard
Colombia
Colombian pesosUS dollars*
Visa, MasterCard, American Express and Diners Club
From 1 to 24 installments
Mexico
Mexican pesos
Panama
US dollars
United States
Venezuela
Venezuelan bolivar
Other countries
US dollarsCosta Rican colonGuatemala quetzalDominican pesos
Visa, MasterCard, American Express, and Diners Club**
* Available with Colombian issued credit cards.
** Available only in Ecuador.
Note:
By selecting the option "Reserve and save my itinerary for 48 hours" you can choose to pay later using a credit card.
Bank transfer
Bank transfer service is available exclusively in the Chile and Mexico portals, when a reservation is made with a minimum of 14 days before your flight departure. The reservations made under this form of payment will have to be paid for within the next 48 hours.
Bank transfer is one of the most common forms of cashless payments in most countries. Bank transfer is used to cover a wide range of credit transfers, such as payments in cash, and wire transfers, among others.
Consumers use bank transfers via one of the following methods:
Barcode Santander
The "Barcode Santander" payment solution, available only in Chile, is a very common and safe method that allows you to purchase your ticket online and print your receipt which must then be taken to a Banco Santander where you can pay in cash. Barcode Santander is an ideal solution for those who don't have credit cards.
Simply enter your RUT number online and confirm. Then you will see a pre-filled payment slip on your screen with a unique transaction barcode. You will have to print this payment slip and visit your nearest Banco Santander to pay the required amount in cash. Purchases with Barcode Santander are available only if you book your reservation at least 14 days before your flight departure.
Boleto Bancário
Boleto Bancário is a payment method available in our Brazil portal which processes around 20% of the e-payments in Brazil. When you choose to pay via Boleto Bancário, you are provided with a bank slip. At this point you have the following options to pay:
Boleto Bancário purchases are available only if your reservation is made at least 14 days before your flight's departure and the payment must be made within 48 hours or the reservation will be cancelled.
Cash
By selecting the option "Reserve and save my itinerary for 48 hours" you can make you reservation on copaair.com and then pay for it using cash at one of our Sales Offices.
Bank transfers and deposits are accepted in the following countries:
Country
Bank
Banco de la Nación Argentina, Citi
Costa Rica
BAC San José, Citi
Debit cards
Debit cards still may not be used to purchase tickets directly on copa.com.
However, by selecting the option "Reserve and save my itinerary for 48 hours" you can complete your reservation on copaair.com and pay using a debit card by going to one of our Sales Offices or to the airport.
Easy Payment
Available for our portal in Argentina. Payments made through the "Easy Payment" method are available only if only if you book your reservation at least 14 days before your flight departure and if the value of the payment is not more that 5,000 Argentine pesos. When you opt to pay through the "Easy Payment" method, you will be issued a payment receipt for the operation previously completed. You must print this receipt and pay at any location where the "Easy Payment" method is accepted in Argentina.
Proveedor de Servicios Electrónicos (PSE)
Available in Colombia, this is a centralized and standardized system developed by ACH COLOMBIA by which Copa Airlines clients are given the opportunity to make payments online. The cost of the tickets is debited to the clients' savings and/or checking accounts of the financial instititution with which they are affiliated. For more information, visit: https://www.pse.com.co/.
1. Are the transactions completed on copa.com secure?
At copaair.com we implement the highest security standards available. All of your online transactions are protected using SSL technology, certified by VeriSign. The web site has also been certified by McAfee SECURE against outside attacks.
2. What is my credit card's security code (CVV)?
To locate the security code on your credit card, look at the back of the card. The location of the CVV may vary depending on what kind of credit card it is:
Visa and MasterCard:
The security code on Visa and MasterCard cards is made up of the last 3 digits of the number that appears in the signature panel on the back of your card.
American Express:
The security code for American Express cards is the 4-digit code printed on the front of your card, above your card number.
3. What is the Address Verification System (AVS) and to what countries does it apply?
The AVS (Address Verification System) is an electronic fraud prevention measure. It compares the credit card billing address provided by the user to the address on file with the credit card company. Only applies in the United States and Canada.
4. Can I make the purchase using my country's currency even if I am not currently in my country?
You can complete your purchase using your preferred currency by selecting the country (portal) on the copaair.com home page. See the table in the upper part of this page for details on the currencies available in the different countries.
5. My credit card statement shows a "retained amount." What can I do?
Please send a copy of your statement to reservas@copaair.com so that we may take the necessary steps to contact your bank and release the funds.
6. My credit card account shows a "floating balance." What can I do?
7. What is Copa Airlines' refund policy?
Tickets purchased on copaair.com are fully refundable with no penalties if canceled within 24 hours of purchase. You may request a cancellation within the first 24 hours through My trips or by calling our Reservation Center.
After 24 hours, any refunds, cancellations or changes will be subject to the charges and restrictions listed on the purchased fare. You may request changes or cancellations at one of our Sales Offices or by writing to us at reservas@copaair.com
8. How long before I receive the refund?
Copa Airlines will refund your money immediately. Please allow up to 5 days for the refund to reach your account for Visa or MasterCard and 10 days for American Express.
9. Can Copa Airlines refund my money in a currency other than the one I used to buy my ticket?
Refunds are made only in the currency in which the original transaction was completed.
10. How can I find my reservation and complete the purchase at a later date?
If you made the reservation on copaair.com, you can find your reservation by using My trips and going to the menu located at the top of the home page. If you have logged in with your user information, select the itinerary you wish to see from the list of reservations. Press the "Purchase" button at the bottom of the page to enter your credit card information and continue with the purchase process. Using this option, you have up to 48 hours to complete the purchase, beginning the moment you made your reservation.
11. Can I reserve flights on copaair.com if I do not have a credit card?
Yes, simply select the reserve and pay later option, "Reserve and save my itinerary for 48 hours" during the purchase process. You will then have 48 hours to pay, by either returning to copaair.com and logging in to My trips, by calling our Reservations Center or visiting one of our Sales Offices.