OnePass frequent flyer program
1.What is OnePass?
OnePass is the frequent flyer program for Copa Airlines, Copa Airlines Colombia and Continental Airlines. After enrollment, you earn miles on every regularly scheduled trip whenever you fly with any of our three airlines or when you use one of our 27 partner airlines, 62 hotel partners and 90 other alliances worldwide. OnePass miles are redeemable towards reward tickets to travel to more than 900 destinations worldwide. OnePass miles do not expire.
2. How do I enroll in the OnePass frequent flyer program?
To join OnePass follow these links:
- Log on to copaair.com
- Click on the OnePass link
- Click on “Enroll or review your account statement"
- Complete the enrollment form and print your membership confirmation.
- Present your OnePass number when you make a reservation, check in at the airport or use the services of any of our OnePass partners
3. Can children enroll in the OnePass frequent flyer program?
Yes, OnePass accepts members age 2 or older.
4. How can I find out how many OnePass miles I have in my account?
Log on to OnePass.com using your account number and PIN to:
- Update your account information.
- Change your PIN or password.
- Print a copy of your OnePass card.
- Discover more ways to earn miles.
- Learn more about Elite status eligibility.
- Sign up to receive your statement online.
- Receive OnePass promotional offers.
5. What is a PIN and what does it do?
Your personal identification number (PIN) is unique to your account and is the key to all your online transactions. Without it, you cannot book reward travel, change your e-mail personal information or otherwise access your account online. It is an important privacy safeguard and should never be revealed online or over the telephone.
6. How can I get my PIN if I don't know it or if I have lost it?
You can request your PIN:
- Online at onepass.com.
- By calling the OnePass Service Center where you will be provided with your PIN after answering several personal questions to verify your identity.
- Via fax for a charge of US $35, which must be paid by credit card.
7. How can I change my PIN number?
Change your PIN:
- Online at OnePass.com.
- By phone or in person at the OnePass Service Center, where you must present identification and provide your old PIN if known. Processing fees apply.
8. How can I update the mailing address on my OnePass account?
You can update all your account information at onepass.com or by calling the OnePass Service Center.
9. How can I be assured that the miles corresponding to my trip will be credited to my OnePass account?
You must provide your OnePass number every time you make a reservation and verify at the airport check-in counters that it appears on your boarding pass. We recommend that you keep your ticket and boarding pass in case of any questions or complaints you might have in the future. All requests for missing mileage credit must be made within six months of your trip.
10. I forgot to provide my OnePass number at the time of travel. How can I get those miles credited to my account?
The OnePass program accepts requests for missing mileage credit within six months of the date of travel. You must supply your boarding passes and ticket receipt. Both documents are required for processing. Deposit these documents in the OnePass mailbox located in any Copa Airlines office or partner office. If you join the program after your flight, you may redeem miles flown up to a month prior to your trip or up to six months after for a charge of US $25.
11. Is it possible to combine miles from different OnePass accounts?
OnePass miles may not be combined from one account to another, nor can they be negotiated, sold or exchanged. It is possible, however, to issue a reward ticket in the name of a person other than the OnePass account holder who earned the miles. After the ticket is issued, it may not be transferred to another person; miles must be re-deposited in the account to issue a new ticket.
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12. Is it possible to transfer miles from one account to another?
With MilePass it is possible to transfer miles.
- OnePass miles in increments of 500 miles, with a minimum of 2,500 OnePass miles per transfer.
- A maximum of 100,000 miles per calendar year to accounts that fulfill requirements.
- Redeem transferred miles immediately.
- Give and receive an unlimited number of miles.
- A service charge of US $7.50 will apply for every 500 miles.
Terms and conditions:
To transfer miles, provide OnePass number, PIN and OnePass number of the recipient. Transferred miles are not refundable and may not be re-deposited. Miles transferred into an account do not count toward Elite status qualification. Once miles are transferred, they can be redeemed for a reward ticket. Payment may only be made by credit card.
13. Do OnePass miles expire?
OnePass miles do not expire.
14. How can I replace my OnePass card if it is lost?
You can print your card at onepass.com. Only members who have achieved Elite status will receive official cards; these are issued automatically once the necessary miles are acquired. Your card should arrive 4-6 weeks after qualifying for Elite status.
15. How many miles do I need for a reward ticket?
You will find a reward travel chart at OnePass.com indicating the necessary miles for reward tickets. You may also call the OnePass Service Center for information.
16. How do I redeem my miles for OnePass rewards?
Call the Continental Airlines reservation center at least 21 days before the date you wish to travel. You may also make reward ticket reservations at onepass.com for Copa Airlines flights only.
Charges for reward tickets vary depending on how many days in advance the travel request is made:
| Days before departure | Platinum | Gold | Silver | Non Elite |
| More than 22 days |
$0 |
$0 |
$0 |
$0 |
| Between 0 - 21 days |
$0 |
US $25.00 |
US $50.00 |
US $75.00 |
Note: Reward tickets will not be redeemed if you do not provide your OnePass PIN number.
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17. What happens if I cannot use the reward ticket after I've redeemed it?
Reward tickets are valid for a period of one year after the original date of issue. During this period, you may make changes in travel dates and destination of your reward ticket for an additional charge, based on your OnePass account status at the time the ticket was issued. Gold and Silver Elite members and non-Elite members may also re-deposit miles in their accounts before the year is up for a fee of US $150. OnePass Platinum Elite members may re-deposit miles free of charge.
18. Can I buy the miles I need to redeem a reward ticket?
You may buy up to 25% of the miles needed for any OnePass reward ticket, redeemable for a minimum of 20,000 miles. Miles may be purchased in increments of 1,000 miles for US $35. These miles are non-refundable. Miles may only be purchased when you are reserving your reward ticket.
19. Can I make changes to OnePass reward tickets?
Any date or route modifications to OnePass reward tickets are subject to restrictions and penalties. Charges for changes and refunding miles for reward tickets are applied per passenger, not per reservation.
- Platinum Elite: US $0
- Gold Elite: US $25
- Silver Elite: US $50
- Non Elite: US $75
These charges are waived when changes to reward tickets are made more than 21 days in advance, as long as no changes are made to the origin and destination cities. The charges are based on the account-holder's status at the time the change is requested.
Applicable to Continental Airlines, Copa Airlines and OnePass partner airlines.
20. What is required to achieve Elite status?
Refer to the following chart for qualification requirements:
|
Silver Elite:
|
25,000 miles or 30 segments/Points |
|
Gold Elite:
|
50,000 miles or 60 segments/Points |
|
Platinum Elite:
|
75,000 miles or 90 segments/Points |
OnePass members earn and maintain Elite status based on Elite Qualification Miles or Elite Qualification Points earned from January 1st to December 31st of each calendar year. Elite level is valid from the moment you attain the required mileage. When you qualify for a higher Elite level, the system will upgrade your status automatically once you meet any of the requirements.
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21. Do all miles count equally toward Elite status qualification?
No, Elite Qualification earnings are governed by the purchased fare class, as outlined in the charts below and only apply to Copa Airlines flights. For more information regarding other airlines, visit onepass.com.
| Purchased Fare Class | Base Miles | Elite Qualification Miles | Segments/Elite Points |
|
C, D
|
150%
|
150%
|
2
|
|
Y,H,K,N
|
100%
|
150%
|
2
|
|
B,V,U,Q I,S,T,L,O, A
|
100%
|
100%
|
1
|
22. Does my membership with another frequent flyer program qualify for OnePass Elite status?
With Elite Match, members of other frequent flyer programs receive status equal to the corresponding Elite OnePass level on participating airlines. You must provide proof of your frequent flyer status in any Copa Airlines office with the following documents:
- Name and OnePass number.
- A clear, legible and valid photocopy of your frequent flyer membership card indicating the level of status achieved.
- A clear, legible photocopy of your most recent account statement reflecting the qualifying requirements of the other airline.
Alternately, you may send a scanned color copy of the necessary documents to onepass@copaair.com Within 10 days, Copa Airlines will process your application and notify you of your new OnePass status.
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