To provide the best traveling experience and more enjoyable stay, Copa Airlines and Copa Airlines Colombia now offer the option to make hotel reservations at copaair.com through our affiliate, Hotels.com. Hotels.com is a company that searches through more than 500 accommodation agencies in various countries to offer you the best rate.
Hotel reservations are available from our Panama, United States, Mexico, Canada and Other Countries portals. To make your hotel reservations, just go to copaair.com and click on the "Hotel" button.
1. Who can make a hotel reservation in copaair.com?
Anyone with a credit card issued in her or her name can make hotel reservations.
2. Which debit and credit cards are accepted?
We accept MasterCard, Visa, American Express, Diners Club, Discover, and Visa Electron.
3. I do not have a credit card. Can I make a hotel reservation?
To make a hotel reservation, a credit card is required in order to guarantee the reservation. A hotel reservation cannot be made without a credit card.
4. What is a cancelation policy?
A reservation can be canceled in compliance with each hotel's cancelation policies depending on the rates and dates reserved.
5. I am traveling with a minor. Does this have any effect on my reservations?
If you are traveling with minors, this can affect your reservations. When you make your reservations, be sure to indicate correctly how many adults and minors.
6. Can I reserve more than one room at a time?
Yes. Up to eight rooms can be reserved in one transaction.
7. How do I know that my reservation has been confirmed?
We will send you a confirmation email once the reservation has been made. You should receive the confirmation email within 15 minutes of making the reservation; however, receiving several hours later is possible. We suggest checking your junk mail folder in your email account to ensure that your confirmation email was not blocked.
8. I know where I want to stay, but the search results do not show the hotel I want. Why can't I find it?
There are several reasons why this may happen:
9. How can I cancel a reservation online?
You can cancel your reservation using the link to the Customer Service page or the confirmation email link. Locate the reservation you want to cancel then click on the "Cancel the reservation" option below. This will take you to a page that displays all the information regarding the reservation. A confirmation message will be displayed and you will receive an email confirming the cancelation.
10. How can I obtain a receipt for my hotel reservation?
After making the reservation, we will send you a confirmation email, which can also be used as a receipt. When checking out, the hotel will provide you with a receipt detailing and additional charges you may have incurred during your stay.
11. How do I file a claim?
To file a claim, you must call the following Hotels.com telephone numbers: (1-800-780-5733 for calls in English and Spanish / 0800-891-1893 for calls in Portuguese). These are available 24 hours a day, 7 days a week.
12. How can I make free calls to the hotel information provider, Hoteles.com?
If you want to use your phone to contact our hotel information provider, Hoteles.com, you will incur into a charge if you are outside the U.S., Canada, or Brazil. To make free calls from other countries, you can use Skype, which allows you to make calls at no cost.
Click here to find out more about this application.
Exemption from liability
The websites for hotel and car reservations are managed by a third party non-affiliated with Copa Airlines. Copa Airlines neither monitors said websites nor is responsible for the contents or privacy regulations or of any other type. Furthermore, it is the user's responsibility to take all the security precautions when making a reservation or purchasing a service, including the use of a credit card as a means of payment. This notice is disclosed for information only and the presence of hyperlinks on this website implies neither Copa Airlines' endorsement of the material on said websites or a continued collaboration with the operators of the site.
The operators of hotels and the suppliers of cars and other services, offering travel services or other on this web sites, are independent service providers and are neither agents nor employees of Copa Airlines. Therefore, Copa Airlines is not responsible for the actions, mistakes, omissions, statements, guarantees, violations, or negligence on the part of said providers, nor it is responsible for personal damages, death, material damages or other harm or expenses resulting from the actions of the same. Copa Airlines is neither responsible nor issues reimbursements for the services offered on these websites, no matter the reason, including but not limiting to any delay, cancellation, overbooking, strike, an event of force majeure (beyond our control), poor service rendering, or other causes out of their control, and will not be responsible for any additional cost, omission, delay, route change, nor for any action by any government or authority.
The information, software, products, and services disclosed on this website may include inaccuracies or errors, including errors in pricing. Specifically, Copa Airlines assumes no responsibility for the errors or inaccuracies of any kind and neither guarantees the completeness of the information and description of the hotels, vehicles, or other travel products shown on this website (including, without restrictions or limitations to, prices, photos, lists of hotel services, general product descriptions, etc.); the majority of this information will be supplied by the respective providers.
There may be additional terms and conditions regarding the reservation and purchase of the selected travel products. Please read these additional conditions carefully. The user agrees to comply with the conditions stipulated by any provider whom they decide to use, including paying all of the costs at the time they are due and complying with the regulations and restrictions by the provider in regards to the availability and use of the charges, products, or services.
If you have any questions that have not been addressed here, please call 1-800-780-5733 for calls in English and Spanish / 0800-891-1893 for calls in Portuguese.