Proveedor de Servicios Electrónicos (PSE) is available in Colombia. This is a centralized and standardized system developed by ACH COLOMBIA by which Copa Airlines clients are given the opportunity to make payments online. The cost of the tickets is debited to the clients' savings and/or checking accounts of the financial instititution with which they are affiliated. For more information, visit: https://www.pse.com.co/.
Frequently Asked Questions
Are the transactions completed on copaair.com secure?
At copaair.com we implement the highest security standards available. All of your online transactions are protected using SSL technology, certified by VeriSign. The web site has also been certified by McAfee SECURE against outside attacks.
What is my credit card's security code (CVV)?
To locate the security code on your credit card, look at the back of the card. The location of the CVV may vary depending on what kind of credit card it is:
Visa and MasterCard:
The security code on Visa and MasterCard cards is made up of the last 3 digits of the number that appears in the signature panel on the back of your card.
American Express:
The security code for American Express cards is the 4-digit code printed on the front of your card, above your card number.
What is the Address Verification System (AVS) and to what countries does it apply?
The AVS (Address Verification System) is an electronic fraud prevention measure. It compares the credit card billing address provided by the user to the address on file with the credit card company. Only applies in the United States and Canada.
Can I make the purchase using my country's currency even if I am not currently in my country?
You can complete your purchase using your preferred currency by selecting the country (portal) on the copaair.com home page. See the table in the upper part of this page for details on the currencies available in the different countries.
My credit card statement shows a "retained amount." What can I do?
Please send a copy of your statement to reservas@copaair.com so that we may take the necessary steps to contact your bank and release the funds.
My credit card account shows a "floating balance." What can I do?
Please send a copy of your statement to reservas@copaair.com so that we may take the necessary steps to contact your bank and release the funds.
What is Copa Airlines' refund policy?
Tickets purchased on copaair.com are fully refundable with no penalties if canceled within 24 hours of purchase. You may request a cancellation within the first 24 hours through My trips or by calling our Reservations Center.
After 24 hours, any refunds, cancellations or changes will be subject to the charges and restrictions listed on the purchased fare. You may request changes or cancellations at one of our Sales Offices or by writing to us at reservas@copaair.com
How long before I receive the refund?
Copa Airlines will refund your money immediately. Please allow up to 5 days for the refund to reach your account for Visa or MasterCard and 10 days for American Express.
Can Copa Airlines refund my money in a currency other than the one I used to buy my ticket?
Refunds are made only in the currency in which the original transaction was completed.
How can I find my reservation and complete the purchase at a later date?
If you made the reservation on copaair.com, you can find your reservation by using My trips and going to the menu located at the top of the home page. If you have logged in with your user information, select the itinerary you wish to see from the list of reservations. Press the "Purchase" button at the bottom of the page to enter your credit card information and continue with the purchase process. Using this option, you have up to 48 hours to complete the purchase, beginning the moment you made your reservation.
Can I reserve flights on copaair.com if I do not have a credit card?
Yes, simply select the reserve and pay later option, "Reserve and save my itinerary for 48 hours" during the purchase process. You will then have 48 hours to pay, by either returning to copaair.com and logging in to My trips, by calling our Reservations Center or visiting one of our Sales Offices.