Frequently asked questions

Resolve your doubts about:

• Quotes
• Changes in your reservation
• Issues during payment
• Seat selection
  
• OnePass
• Copa Vacations
• Other

Special needs

Information about:

• Children flying alone
• Infants
• Pets
• Medical oxygen service
• Wheelchairs
• Priority passengers
• Special medical conditions
• Service animals
• Medication

Refunds

To request refunds you must fill out the refund request form and email it to reembolso@copaair.com.

Suggestions and claims

Your opinion is the best indicator of our service. Fill out the form to let us know your suggestions, kudos, and complaints.

Chat

Online chat to assist:

• Our passengers at Web Check-In
• Purchases at copaair.com
• Seat selection
• Canceling a reservation made at copaair.com
• Reservation confirmation (providing the ticket or reservation code)

Sales offices

Learn about our offices addresses in your city and their working hours.

Reservation Centers

For questions about:

• Quotes
• Ticket purchases
• Timetable changes
• Reservation confirmation
• Elite passengers assistance
• Information about our products
• Other services