Please follow the steps indicated to complete your refund request.
Report your forgotten item
If you forgot any of your belongings on board our aircraft, please complete our
Report your forgotten item form.
Manage your reservation
Pay for your reservations, request special meals, choose your seats and/or assign your ConnectMiles number to your reservation.
Compliments, Suggestions, Baggage and Travel Experience Claims
Share with us your suggestions, compliments and complaints about your trip or luggage damaged or missing items by filling the form below.
Check on the documentation you need for your flight.
Get information about children travelling alone, service animals, wheelchairs, special medical conditions and medical oxygen service.
Get answers to your questions about reservations, purchases, hotel and car reservations, and passenger assistance.