Frequently asked questions

Reservations, Purchase, and Tickets

Reservations, purchase and My trips

We answer your questions about reservations, purchases, reservation payments, My trips and its services (seat selection, special meals, etc.).

Refunds

Refunds

Do you have questions regarding how to request a refund or the process itself? We clarify the steps to process your request.

Customer Service

Passenger assistance

Find answers to queries about: passengers with special needs, minors and children, elderly passengers, passengers travelling with pets, check-in at the airport.

ConnectMiles

Discover ConnectMiles

Welcome to ConnectMiles! Copa Airlines´ loyalty program specially designed for our travelers. With ConnectMiles, you will receive the best loyalty benefits Copa has to offer - exclusive benefits that will only be available for our members.

Hotel reservation

Hotel reservation

Learn about the benefits of making your hotel reservation through our strategic partner hotels.com.

Car rental

Car rental

Learn about our strategic partner CarTrawler, with whom you can rent a car for your next trip through copaair.com.

Copa Vacations

Copa Vacations

We have a wide variety of traveler’s packages made just for you. We answer your questions on plan conditions we offer.

High-Season Recommendations

High-season recommendations

We have a couple of recommendations for you on how to save time and get the most out of your travels during peak travel times.

Information on Secure Flight (USA and Puerto Rico)

Secure Flight (USA and Puerto Rico)

Secure Flight is a system that was created in order to assure complete compliance with the Transportation Security Administration’s watch list.

Aero República brand name change

Aero República brand name change

Aero República officially changed its brand name to “Copa Airlines Colombia” when it was acquired by Copa Holdings. We clarify any doubt you may have in regards to this announcement.

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