Compañía Panameña de Aviación, S.A. (Copa Airlines) is committed to offering the best possible service to its customers and to guarding the privacy of the data and information provided by customers through use of the present website. Copa Airlines warrants to take all appropriate measures to ensure that such information will be used only for the purpose of providing superior service to its customers through a better understanding of customers’ interests and needs.
None of the information referenced above will be sold or shared by Copa Airlines unless required by a competent authority, however such information will be used by Copa Airlines and its affiliates in order to communicate with customers.
It is important to note that all information related to credit card purchases obtained by Copa Airlines through use of the present website shall only be used by Copa Airlines to complete the specific purchase for which the information was provided.
Information we collect
We may acquire information about you from a variety of sources, including information we obtain from you directly as well as information we collect when you visit our site, use our services or contact us.
We acquire information directly from you in the following situations:
How we use this information
We may use information we collect about you to provide the services you request and to manage our site and records, as well as to help us improve these services.
So that we can keep you informed of important administrative or service messages, we may need to use the information you have provided to contact you, even when you have told us you do not wish to receive direct marketing. We ask that you keep your information as up-to-date as possible so that you may receive the maximum benefit from copa.com. Go to Access Your Account to make any changes.
The following are examples of how we may use your information:
In addition, if you provide us with sensitive personal Information, you thereby give your explicit consent for Copa Airlines to collect, process, disclose or transfer such sensitive personal information, and to store it so that we can fulfill your requirements or for safety reasons (e.g. using your dietary requirement Information for the specific purpose of providing you with a suitable in-flight meal).
Your sensitive personal information will not be sold or disclosed to any third parties, except to the extent that Copa Airlines may be required to do so by any law, regulation, enactment, safety reason, or in order to fulfill the obligations of this mutual contract.
E-mail is used to provide important information to our customers. We send reservation confirmations, account information and notifications via e-mail. ConnectMiles members will receive e-mails regarding special fares and offers, newly available services and important news. Customers always have the power to decide whether to receive promotional information or not and can opt out from their profile/account.
We would like to be able to share information with you about other products and services, special offers, exclusive fares and other news, so that you can take advantage of the best we can offer. Of course, we will only use your information in this manner once you have given us permission to do so.
The information about you that we possess will not be given to any third party, except to the extent that we may be required to do so by any law or for the fulfillment of this contract between us, or in the event that we are sold to another company.
We disclose information to
Third party/service providers
We may occasionally use third party companies to manage the collation, processing and storage of your personal information and sensitive personal information on our behalf. These companies are carefully selected and screened to ensure maximum protection of your security and privacy and are permitted to use the Information solely in accordance with our instructions.
Transferring information to border control agencies
Please note that Copa Airlines and all other airlines are now required by law to give US Customs and other border control agencies access to certain passenger information. Accordingly, any such Advance Passenger Information - including sensitive personal information - that Copa Airlines possesses concerning you and your travel arrangements may be disclosed to those agencies in the countries to which you are travelling.
Your information security
Copa Airlines is committed to keeping your personal information secure. We have appropriate technical, administrative and physical procedures in place to protect your personal information from loss, misuse or alteration, and to ensure that it is only accessible by those who have a business need.
While Copa Airlines reasonably attempts to safeguard your personal information and to prevent any unauthorized access, we are not responsible for the acts of individuals who gain unauthorized access, and we make no warranty, express, implied, or otherwise, that we will prevent unauthorized access to your personal information. IN NO EVENT SHALL COPA AIRLINES OR ITS AFFILIATES BE LIABLE FOR ANY DAMAGES (WHETHER CONSEQUENTIAL, DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR OTHERWISE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, A THIRD PARTY'S UNAUTHORIZED ACCESS TO YOUR INFORMATION, REGARDLESS OF WHETHER COPA AIRLINES WAS GIVEN ACTUAL OR CONSTRUCTIVE NOTICE THAT SUCH DAMAGES WERE POSSIBLE.
Payment online: Is your credit card number secure online?
We use the latest SSL (Secure Socket Layer) technology, which ensures that any communications between your computer and us is unreadable by anyone else. Your details are communicated in a secure encrypted format and we can check that the information has not been tampered with in any way.
Most browsers have some type of indicator to let you know if you have established a secure connection. If you are not sure, then consult the help section of your browser. If your browser does not support SSL technology then we recommend that you update to the latest version.
When paying for international transactions or transactions performed outside of the country where you opened your credit card account, your financial institution may block or suspend your credit card until you contact them to confirm your account information. Therefore, to avoid problems while making a purchase on our website, copa.com, we recommend that you:
Copa Airlines is not responsible if your financial institution refuses to authorize payment for your reservation.
For more information, visit our secure purchases page.
Links to other Websites and their security and privacy policies
In our website we also provide links to other websites for your convenience and information. Please be aware that these sites may have different security & privacy policies and we have no control over and take no responsibility for any information submitted to these sites.
How to change your Personal Information: Go to Access Your Account to make any changes.
At any time you can choose to change your personal details, withdraw from our ConnectMiles loyalty program, or subscribe to receive news and special offers from Copa Airlines. Go to Access Your Account to make any changes.
What are cookies?
A cookie is a small file that holds a certain amount of data, which our website can send to your browser. It may then be stored on your computer's hard drive and can be accessed by our web server. This cookie data can then be retrieved and can allow us to customize our web pages and services accordingly. It is important to clarify that cookies do not collect any personal data stored on your hard drive or computer.
Our website uses both persistent and session cookies:
We have also developed relationships with carefully selected and monitored partners, who assist in the delivery of a high quality website. Some of these partners may also set cookies during your visit to support the customization of advertisements that you may see elsewhere on the Internet, and/or in order to meet contractual obligations with us.
While these cookies do not store any personal details relating to you or your credit cards, please note that we do not have access to or control over the cookies and similar technologies that our partners may use.
Social Media third party cookies
How to control and delete cookies
If a medical or other emergency occurs while onboard, boarding, or disembarking a Copa Airlines aircraft, Copa Airlines may share customer information with third-party medical or other safety personnel as reasonably necessary.
Flight status alerts / Wireless services
Our customers can register for Flight status alerts and other wireless services by providing basic flight information and other relevant information. Wherever possible, information already provided will be used for the delivery of these services. Participation in Flight status alerts and other wireless services is optional.
Copa Airlines complies with the Children's Online Privacy Protection Act (COPPA).
Copa Airlines does not knowingly collect personal information from children under the age of 13. If a child under 13 has provided us with personal information without verifiable parental or guardian consent, the parent or guardian may contact us and we will remove such information and unsubscribe the child from any promotional contact opportunities.