Service animals

  • Service animals or emotional support animals accompanying individuals with a disability or special needs are permitted in the airplane cabin free of charge.

  • Copa Airlines only allows trained dogs and certified guide dogs on board to assist customers.

  • Copa Airlines only recognizes service animals which have been trained and certified. Service animal must have its corresponding documents stating that it is an animal trained to give support.

  • All passengers travelling with an emotional support animal must present a medical document where certified and justifies the reason for which the passenger must travel with a support or emotional support animal. The date of issuance of this document should be less from one year to the date of departure of the flight.

  • All trained dogs and certified guide dogs, must have the appropriate permits (e.g., country entry permits and vaccination certificates). On international flights, the customer must provide health certificates for their animal, issued by the appropriate authority, as well as all the necessary documents for entry into the destination country.

  • For domestic flights within Colombia, only a current vaccination certificate is needed. For domestic flights within Panama, owners must show proof of current vaccination and health certificate. Important that the services animals has the anti - rabies vaccine. In addition, you must carry with you the relevant permits for the city to which you are traveling. These documents must be identified with official seals. Also, we recommend that animals travel with muzzles.

  • To comply with security regulations, a service animal must be able to sit at the customer's feet and not take up room in the aisle. Emergency exit seats cannot be assigned to persons with service animals.

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