Tickets may or may not be refundable, depending on the rate rules applicable to the tickets you purchased. Rate rules specify whether the ticket is refundable or not, as well as the amounts that should be discounted. If your ticket is refundable, you will be deducted the penalty applicable to said rate.
If the ticket is non refundable in cash, you may use it as payment for a new ticket. In case you do not use it, you will only get a refund for the applicable fees (taxes and airport fees), except for not refundable taxes.
If your ticket hasn't been used, we will refund the total amount paid, minus:
- The penalty specified by the rate rule.
- Non-refundable taxes (if they exist).