Reservations, purchases and Manage your booking

 
 

Reservations


1. How can I make reservations and get quotes for flights at copa.com?

2. Can I put a reservation on hold and pay for it later?

3. Can I reserve itineraries that include flights to more than one city on a single trip?

4. How much time before a flight can I reserve and purchase a ticket at copa.com?

5. How many legs of a flight can I reserve on a single itinerary?

6. How many passengers can I include in a single reservation?

7. How can I modify my itinerary during a reservation process?

8. How can I place and purchase my reservation later?

9. Can I make a reservation for another person?

10. Can I see timetables for and/or reserve flights on other airlines?

11. Can I just see airfares without having to make a reservation?

12. How can I reserve one-way trip?

13. How can I reserve a return trip?

14. When I travel, when do I need to have a return ticket leaving the country?

15. Can I make changes to my reservation once the ticket has been issued?

16. How long does a ticket remain valid if I do not use it?

17. Can I change my current flight to another one on the same day?


Purchases


18. Where can I find my credit card’s security code?

19. What should I do if I don’t receive a purchase confirmation message?

20. Can a change in date, route, or itinerary be made to my reservation/purchase that was made through copa.com?

21. Is it possible to change the name on a ticket purchased online?

22. I made a purchase or reservation on copa.com and I need technical support. Can I use the same numbers and e-mail addresses to contact copa.com for this purpose?

23. When I buy my tickets on copa.com, does the tax calculation vary depending on the portal of the country where I am located?

24. What happens if the billing country of the credit card with which I make my purchase is different from the copa.com country portal on which I'm making my purchase?


Payment for reservations

25. I don't have a credit card. Can I make my reservation and buy later?

26. If I make a reservation online and pay using another channel (Reservation Center – Sales Offices – Airports), will the cost change?

27. 48 hours have gone by, I didn’t pay my reservation and it was cancelled. Now I want to pay for it. What should I do?

28. What are my payment options when purchasing at copa.com?


Manage your booking – Reservations

29. How do I benefit from using copa.com?

30. What kinds of things can I do using Manage your booking?

31. What do I have to do to view my reservation using Manage your booking?

32. Do I have to make the reservation on copa.com to be able to view it on Manage your booking?

33. Do I have to have a copa.com account or be a MileagePlus member to view my reservation using Manage your booking?


Manage your booking – Payment for reservations

34. Do I have to pay for the reservation before I can view it using Manage your booking?

35. When I access Manage your booking, what do the statuses “Saved” and “Confirmed” that appear with my reservation information mean?

36. Why doesn't the link "See receipt" appear when I log in to Manage your booking?

37. Why doesn't the “Pay” button appear when I log in to Manage your booking?


Manage your booking – Help

38. Why can't I access Manage your booking to view my reservation?

39. Can I add a frequent flyer number that is not a MileagePlus number using Manage your booking so that my reservation will accumulate miles?

40. When I select seats through Manage your booking, does this mean that I'm checked in on that flight?

41. Why doesn't my child appear on the seat map passenger list?

42. Why does Manage your booking occasionally not give me the option to request special food?



General information


43. What cities does Copa Airlines fly to?

44. Where do I find fare promotions?

45. Are my flight options with lower fares limited by the number of passengers I choose?

46. What does “Flexible Dates” mean?

47. How many different schedules can I see at a time?

48. I’ve observed that some flights are operated by another airline, Aero Republica. What does this mean?

 
Reservations

1. How can I make reservations and get quotes for flights at copa.com?

You can make reservations from different locations on our web site. However, the most direct manner is through our copa.com home page, by clicking on Book your flight.

You can also put your reservation on hold using copa.com and purchase it within 48 hours either online using a Credit Card or using our Reservation Center. You can also make payment at a Sales Office or directly at the airport.


2. Can I put a reservation on hold and pay for it later?

Of course you can! At copa.com you can put reservations on hold. Simply select the option “Reserve and pay later” and copa.com will keep your reservation active for 48 hours, and you will have this time to make payment. This reservation may be paid for later using a credit card in the Manage your booking section.

Remember that our website will only allow you to put reservations on hold if you’re registered and have logged on to your account. If the reservation has not been paid for within 48 hours, it will expire automatically.

Click here if you want to register.


3. Can I reserve itineraries that include flights to more than one city on a single journey?

Yes, you can reserve tickets to multiple destinations or with multiple stops by selecting the “Multicity” option in the Book your flight.


4. How much time before a flight can I reserve and purchase a ticket at copa.com?

You can reserve and purchase your ticket at copa.com up to at least four (4) hours before your flight departs. This functionality is not available from the portal in Venezuela. It is only available if prompt ticket purchases are made using a credit card.


5. How many legs of a flight can I reserve on a single itinerary?

With the multiple city option you may select up to five (5) segments.


6. How many passengers can I include in a single reservation?

On copa.com you can make a reservation for up to eight (8) passengers.


7. How can I modify my itinerary during the reservation process?

You can change your dates by selecting “Start Over” in the Book your flight option.


8. How can I find and purchase my reservation later?

If you made a reservation using copa.com, you can locate your reservation later selecting the Manage your booking option in the menu located at the top of the main page. If you’ve entered with your password, select on your list of reservations the itinerary you wish to see and confirm. Press the ‘Purchase’ button to enter your credit card information and continue the process.

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9. Can I make a reservation for another person?

Yes. To make reservations for other persons, enter their name in the section “Enter Passenger Details”. If your own name appears, overwrite it with the real passenger’s name. Likewise, if your MileagePlus number appears, don’t forget to erase it and replace it with the passenger’s MileagePlus number.


10. Can I see timetables for and/or reserve flights on other airlines?

By default, only flights operated by Copa Airlines and Copa Airlines Colombia will appear.


11. Can I just see airfares without having to make a reservation?

Of course you can! To find the best fares for a specific date, fill in your travel information in the Book your flight section of our main page, and select the option to search by “Exact dates”. If you have flexible travel dates, you may use the option “Flexible dates”.


12. How can I reserve a one-way trip?

To reserve a one-way trip, choose the option 'One-way' in the section of Book your flight on the homepage.


13. How can I reserve a return trip?

In order to reserve a return trip, chose the “Return” option in the Book your flight section of the main page. You can also reserve a return ticket in the “Flight Search” Section, and then click on “Return”.



14. When I travel, when do I need to have a return ticket leaving the country?

All of the countries to which Copa Airlines flies require passengers that are not residents or citizens, travelling as a tourist, to have proof of transportation exiting the country, be it an airplane, ferry, bus, or cruise ship ticket etc., showing the final destination as another country or the passenger's home country.


15. Can I make changes to my reservation once the ticket has been issued?

Once the ticket has been issued, you cannot change the name appearing on the ticket, nor will you be permitted to create duplicate reservations (two reservations for the same flight, destination and/or date). To make itinerary changes in your reservation, you may contact us at the Reservation Center or at any of our Sales Offices. Changes made to your ticket's itinerary are subject to penalties and fees depending on the difference between the original rate and the desired rate.


16. How long does a ticket remain valid if I do not use it?

Any ticket issued by Copa Airlines will remain valid for transportation for one year after the date the ticket was issued.

The issue date for the ticket is the date on which payment was made, using either cash or a credit card, or the receipt date stated on the ticket for which payment was received using an acceptable form of payment.

If a ticket for a published fare that has not been used is completely re-issued, the new ticket will be valid for a year from the date on which the ticket was re-issued.

When the ticket includes a special trip or fare that is valid for less than one year, the shorter of the periods will apply only to the transportation associated with the special trip or fare. When the fare limits transportation to specific parts of the day, week, month or year, the ticket will only be valid during those specified periods.


17. Can I change my current flight to another one on the same day?

Copa Airlines allows you to change from one flight to another on the same day for the same route, if you request the change between 24 to 3 hours prior to the flight departure. When traveling with selected fares, passengers have the option of purchasing a seat on an alternate flight for a non-refundable fee of US $25. This change can be requested through one of our Reservations Centers, Sales Offices or at the airport.

Conditions:

Passengers can request changes:

  • A maximum of 24 hours prior to the departure of the original flight through one of our Reservations Centers, Sales Offices or at the airport.
  • A minimum of 3 hours prior to the departure of the original flight through one of our Reservations Centers, Sales Offices or at the airport.
  • Two hours prior to the flight, at the airport (standby list available).

For changes to the departure date, the alternate flight must be on the same day of the week and for the same route as the original reservation.


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Purchases

18. Where can I find my credit card’s security code?

You can find your credit card’s security code on the back of your card. Depending on the card’s franchise the location of the security code could vary:

Código de seguridad de mi tarjeta de Crédito

Visa:

The security code on Visa cards are the last 3 digits that appear on the signature panel on the back of the card.

MasterCard:

The security code on MasterCard cards are the last 3 digits that appear on the signature panel on the back of the card.

American Express:

The security code on American Express cards is a 4 digit code printed on the front of your card, above your account number.


19. What should I do if I don’t receive a purchase confirmation message?

Please make sure you check your “Spam mail” folder, since some e-mail services block automatic messages. If you receive no confirmation, please contact our Reservation Center.


20. Can a change in date, route, or itinerary be made to my reservation/purchase that was made through copa.com?

Yes, you can do this, but remember that changes are subject to the fare rules and conditions, which could increase the ticket cost or possibly generate additional charges. The initial fare could also change. For more information, please contact us at our Sales Offices.


21. Is it possible to change  the name on a ticket purchased online?

It is not possible to change the name. If the purchase has already been made,  and the name is incorrect, you must contact our Reservation Center to request the cancellation and the refund of the ticket. If only a reservation was made, you must cancel it and make a new reservation with the correct name. Keep in mind that, in this case, the rate may change the quoted price.


22. I made a purchase or reservation at copa.com and I need tech support. Can I use the same numbers and e-mail addresses to contact copa.com for this purpose?

Yes. Get in contact with our Reservation Center to get copa.com support.


23. When I buy my tickets on copa.com, does the tax calculation vary depending on the portal of the country where I am located?

Yes. When you make your purchases on copa.com, we recommend that your purchasing portal be the same as the country from which your flight is departing. For example, if you wish to buy a ticket departing from Miami, you should buy your ticket from the U.S. portal. The reason for this is that taxes vary depending on the portal where the ticket is purchased, and if you buy your ticket from a portal in a country other than that from which your flight is departing, when you depart you will be charged at the airport for taxes that were not included with your purchase.

If your country's portal is not on copa.com, choose the portal "Other countries."

Choosing the right country portal. On the upper right-hand corner at copa.com, choose your corresponding country:


24. What happens if the billing country of the credit card with which I make my purchase is different from the copa.com country portal on which I'm making my purchase?

The final price could be recalculated using the rate and currency applicable to the country where the credit card's billing address is located. The amount charged to your credit card will be the final recalculated price at the rate and currency reflected at the time of purchase.


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Payment for reservations

25. I don't have a credit card. Can I make my reservation and buy later?

At copa.com we offer different payment options depending on from which country and how many days before the trip you make your purchase.

If you want to book your reservation through copa.com and purchase your ticket(s) through a different channel (Sales Offices, Reservation Center, or at the airport), administrative fees may apply-

26. If I made a reservation online and want to through another channel (Reservation Center, Sales Offices, and airports), can the cost change?

An administrative fee may apply when purchasing your tickets through other channels.


27. 48 hours have gone by, I didn’t pay for my reservation and it was cancelled. I want to pay for it. What should I do?

Reservations made online are cancelled automatically by the system after 48 hours if payment hasn’t been received. If your initial reservation was cancelled you need to make a new reservation. Remember that the fare may change when you make a new reservation.

28. What are my payment options when purchasing at copa.com?

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Manage your booking – Reservations

29. How do I benefit from using copa.com?

Copa.com can help you find the best fares to your destination, especially if you do not need to fly on specific dates. Using the flexible date calendar, you can enter your preferred date and the calendar will show you the lowest fares available up to three days before and three days after your preferred date.

Ticket purchases on copa.com are specified according to each country, providing such benefits as:

  • Price quotes in your local currency.
  • Local promotions for flights originating in your country.
  • Access to forms of payment available in your country.
  • The opportunity to make payments in installments (depending on the portal and currency selected), and other options.

The copa.com automated system also gives you the option to reserve flights to multiple destinations or with multiple stops, lets you view the flight status, and look up country-specific travel requirements.

To facilitate use of this system and keep you informed of all the factors that may affect the total cost of your ticket, we have defined the terms of use:

  • Travel duration: the length of time between take-off and landing.
  • Base fare: the price of the ticket minus taxes and surcharges.
  • Fuel charges (surcharges): the amount charged by the airlines to defray costs due to fluctuations in fuel prices.
  • Taxes and fees: the airport taxes included in the ticket, tourist taxes, September 11th security charges, international taxes and tariffs, as well as certain additional charges imposed by the airline on international flights.
  • Total fare: the cost of the ticket including the base fare, surcharges, taxes, and fees.

30. What kinds of things can I do using Manage your booking?

Through Manage your booking you can:

  • View your travel details, e-mail or print them, or export them to your electronic planner.
  • Pay for reservations made on copa.com
  • Check on seat availability and select your seats.
  • Request special food and services.
  • Enter your MileagePlus number.
  • See how many miles you will accumulate on a trip.
  • Check or print your receipt.

31. What do I have to do to view my reservation using Manage your booking?

To view a particular reservation, simply enter the following information:

  • Reservation code.
  • The last name of any of the passengers on the reservation.

If you have made several reservations using copa.com and would like to view all of them, you must log in to your copa.com account. This will activate a drop-down menu listing all the reservations associated with your account.


32. Do I have to make the reservation on copa.com to be able to view it on Manage your booking?

It is not necessary. Through Manage your booking you can access any reservation no matter where it was made. However, only reservations made through copa.com can be accessed through Manage your booking without them being purchased.


33. Do I have to have a copa.com account or be a MileagePlus member to view my reservation using Manage your booking?

No, you do not. You only have to enter your reservation code and the last name of any of the passengers on the reservation and you will be able to access Manage your booking to view your itinerary, reserve seats, request special services and more.

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Manage your booking – Payment for reservations

34. Do I have to pay for the reservation before I can view it using Manage your booking?

It is only necessary to view reservations made through travel agencies, sales offices or through our Reservation Center.

Reservations created online at copa.com can be viewed using Manage your booking without having paid for them yet, as long as they are kept active.


35. When I access Manage your booking, what do the statuses “Saved” and “Confirmed” that appear with my reservation information mean?

These tell you what phase of the reservation process you are at with respect to the payment process and/or the issuing of the ticket (e-ticket).

Depending on the status you see on your reservation, certain functions in Manage your booking are disabled, as explained below:


a. Saved:

This means that your reservation is still active but has not been purchased. You may print your itinerary, export it to your electronic planner or reserve seats.

However, the options for requesting special food and services remain disabled until after you have completed the purchase.

b. Confirmed:

This status appears for any of the following reasons:

1. Your reservation has been purchased but your ticket (e-ticket) has not been issued yet. You may make use of all of the Manage your booking functions, except for the option to "See receipt," which will remain disabled until your ticket has been issued. Tickets are issued in approximately 5 minutes, but in rare cases may take up to 6 hours. If you need help, please contact our Reservation Center, available 24 hours a day.

2. Your reservation has already been paid for and your ticket issued. You may now make use of all the Manage your booking functions.

36. Why doesn't the link "See receipt" appear when I log in to Manage your booking?

This means that the status of your reservation is either “Saved” or “Confirmed” and your ticket (e-ticket) has not been issued yet.

If your reservation status is listed as “Saved”, you must complete the purchase in order to view your receipt.

If the reservation has already been paid for and the status is listed as “Confirmed”, you must wait approximately 2 to 5 minutes for the system to issue your ticket (e-ticket). On rare occasions this process may take up to 6 hours.

If you need help, please contact our Reservation Center, available 24 hours a day.


37. Why doesn't the “Pay” button appear when I log in to Manage your booking?

This occurs when any modifications, like changing the flight date or time, or changing the passenger names, are made to a reservation created on copa.com. Under these circumstances you should contact our Reservation Center to complete the purchase.

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Manage your booking – Help

38. Why can't I access Manage your booking to view my reservation?

This could occur for any one of the following reasons:

  • You are trying to log in with your MileagePlus number and not your reservation code.
  • Your travel itinerary includes one or several stops in cities in which neither Copa Airlines nor Copa Airlines Colombia operate.
  • Your reservation includes additional information that is too long (more than one line in the OSI fields).
  • The purchase point code for the reservation (triple A) has not been added to our list.

To find out whether your reservation has any of these problems, you may contact our Reservation Center, available 24 hours a day.


39. Can I add a frequent flyer number that is not a MileagePlus number using Manage your booking so that my reservation will accumulate miles?

No. You may only enter your MileagePlus frequent flyer number using Manage your booking.


40. When I select seats through Manage your booking, does this mean that I'm checked in on that flight?

No. When you select a seat using Manage your booking, you are reserving a space on the flight even through you are not yet checked in.

To confirm your seats, you can either check in 24 hours before your flight using our online Web Check-In service or check in at the airport on the day of your flight. Seats that are reserved using Manage your booking will be saved until 1 hour prior to the flight departure.


41. Why doesn't my child appear on the seat map passenger list?

This occurs when any of the passengers on the reservation have been identified as a child who is less than 2 years old.

Infants do not occupy seats on the airplane and are, therefore, not shown on the seat map passenger list.


42. Why does Manage your booking occasionally not give me the option to request special food?

This could occur for any one of the following reasons:

  • Your reservation has not been paid for or a ticket (e-ticket) has not been issued yet.
  • The service is not available on that flight.
  • At the time you checked, less than 24 hours remained before the flight was scheduled to depart.

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General information

43. What cities does Copa Airlines fly to?

In our Destination guides section you can find a complete list of the cities Copa Airlines and Copa Airlines Colombia fly to. You will also find an interactive map with all the cities, destinations and possible connections.


44. Where can I find fare promotions?

For a full list  of our exclusive  web promotions, click on Irresistible Promotions. There you will find the best fares available.


45. Are my options for flying at the lowest fare limited by the number of passengers I choose?

Yes. Depending on the number of passengers traveling in your group, the lowest fare may not be available for a particular flight, due to seat availability.


46. What does “Flexible dates” mean?

If your travel dates are flexible, this search option will allow you to find the best fare to your destination starting with the date of your original itinerary and checking 3 days before and 3 days after the original departure and return dates, to see if a more economical fare is available.


47. How many different timetables can I see at a time?

In the View timetables section, you will find all available flight options, organized by departure time, starting with the first one in the day.


48. Some flights are operated by another airline, Aero Republica. What does this mean?

All flights between cities in Colombia and certain international flights are operated by the Copa Airlines Colombia, previously known as Aero Republica.

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