Travel insurance

To provide you greater peace of mind while traveling, Copa Airlines and Copa Airlines Colombia now offer travel insurance through our strategic partner Chartis.

 

Travel Shield by Chartis

The travel insurance provides protection to our customers in the following situations:

    • Medical assistance.
    • Lost baggage.
    • Trip interruption or cancellation.
    • Medical transport.

 

Copa Airlines and Copa Airlines Colombia offer two similar types of coverage with different benefit amounts, depending on the needs of our domestic and international customers.

 

Benefits

Descriptions

Level of coverage
Trip interruption or cancellation Refund of fines and non-refundable charges or deposits if you must cancel or interrupt your trip due to a covered illness, injury or death, be it yours or that of an immediate family member, travel companion, or for any other reason covered under the policy. International flights
US $500
Domestic flights
US $250
Lost baggage Compensation for baggage that is lost, stolen or misappropriated while under the care of the airline International flights
US $1,000
Domestic flights
US $500
Delayed baggage Reimburse customers for the purchase of essential items if their bags do not arrive within 24 hours, with a maximum of US $100 per day for international flights and US $30 per day for domestic flights. International flights
US $500
Domestic flights
US $150
Emergency medical transport Includes evacuation and transportation to the nearest adequate medical facilities or from a hospital to your home country to receive additional medical treatment or for recovery. US $5,000
Repatriation of remains Transportation of remains of covered persons to their home country. Repatriation of remains
US $5,000
Accidental death Includes 24 hour accidental death coverage for the duration of your trip. For accidental death
US $50,000
Travel medical assistance Worldwide emergency medical assistance over the telephone.  
Travel advice before the trip Assistence with passport, visa and vaccination requirements for your travel destination, 24 hours a day. Travel advice, consulate or embassy contact information, medical travel advice and weather and currency information.  

 

 

How to purchase the travel insurance

To purchase the travel insurance, you must reserve a flight on copaair.com and select the travel insurance option on the payment information page. Purchase of travel insurance is available through our Panama, Mexico and Other Countries portal.

 

Frequently asked questions

1. What does the Trip Interruption or Cancellation Policy cover?

The policy covers you in the case of unforeseen circumstances, delayed flights, delayed baggage, unexpected deaths (your own or a family member's), fire, or theft at your place of residence. The policy also provides coverage for bad weather, unexpected labor strikes affecting public transportation, and unexpected traffic accidents while en route to the airport.

 

2. What happens if I have to cancel my trip unexpectedly?

Only certain unexpected circumstances are covered. A list of these circumstances can be found in the coverage description.

 

3. When does the coverage begin?

The Trip Interruption and Cancellation Coverage and the Travel Medical Assistance begin the moment you purchase the insurance. The remaining policies go into effect after you have gone through customs at the airport.

 

4. How do I file a claim?

To file a claim, you must call the following Travel Guard telephone numbers: (5411) 4313 5836 or (5411) 5355 9001. These are available 24 hours a day, 7 days a week. A representative will review your application, fill out the claims form and tell you what information is needed to process your claim. You will be sent the form by fax or e-mail, so that you may sign it, along with a list of the additional documents that are needed.

If you have any questions that have not been addressed here, please call (5411) 4313 5836 or (5411) 5355 9001.

For additional information and/or assistance, look for the available number to call from your country.


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