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News and Updates
Our program continues to evolve and our priority is to keep you informed about ConnectMiles news and updates.
MAX9 Dedicated Routes
We are proud to present one of Latin America’s most modern fleets. With our new Boeing 737 MAX9.
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With our new fleet we award your loyalty offering a new upgrade policy for our PreferMembers in MAX9 Dedicated Routes San Francisco¹:
PreferMembers who bought Full² or Classic³ Fares will be eligible for an upgrade to Dreams Business Class. PreferMembers Gold, Platinum and Presidential will also be eligible for an upgrade to Dream Business Class when buying Economy Promo⁴. Upgrades will be confirmed from two days (48 hrs.) to one day (24 hrs.) before departure and is subject to availability.
ConnectMiles members can redeem their miles for an upgrade to Dream Business Class. To redeem your miles for an upgrade, you can do it through the Website or contact our Service Center.
Global and Regional Certificates issued to Presidential and Platinum members can be used for an upgrade to Dream Business Class.
Global and Regional Certificates issued to Presidential and Platinum members can be used for an upgrade to Dream Business Class. Certificates can be used on any class purchased. The upgrades with certificates can be requested at the time of booking and are subject to availability.
On the new BOEING 737 MAX9 we introduced a new section called Economy Extra. This new section offers you more legroom, 10-inch touch screens, a USB input and two alternating current (AC) outputs in each row and priority boarding. PreferMembers will be able to select at no additional charge seats on Economy Extra section.
PreferMembers must designate their companion at the airport during the check-in process. The companion will be added to the upgrade standby list at the airport.
- Companions will not be restricted to any specific class of service to be eligible for an upgrade.
- Companions upgrades are space-available.
¹ New additional routes will be added. For a complete list visit MAX9 Upgrades.
² Classes Y, B & M
³ Classes H, Q, K, V, U, S, O & W
⁴ Classes L, A, T & E
Thank you for starting together this new era, the MAX era.
We appreciate your loyalty and want to keep you informed of upcoming program changes. In 2018, the ConnectMiles program will be:
Complimentary Upgrade Policy Update for Economy Promo fare:
From May 21, 2018, the Complimentary Upgrade policy will be more flexible, allowing tickets purchased under the Economy Promo fare to be eligible for advance complimentary upgrades, based on availability and the status of the passenger in the PreferProgram of ConnectMiles.
Complimentary Upgrade Policy
| Estatus PreferMember | Economy Promo | Economy Classic | Economy Full |
|---|---|---|---|
| Presidential | 5-4 Days Prior | 6 Days Prior | 6 Days Prior |
| Platinum | 3 Days Prior | 3 Days Prior | 6 Days Prior |
| Gold | 2 Days Prior | 2 Days Prior | 6 Days Prior |
| Silver | Day of Departure | Day of Departure | 6 Days Prior |
| Companions (By Tier) | Day of Departure | Day of Departure | Day of Departure |
Expanding Availability for Upgrade Certificates:
PLATINUM and PRESIDENTIAL PreferMembers will receive Connect Regional and/or Connect Global upgrade certificates as part of their exclusive benefits. Currently, those upgrade certificates cannot be used when traveling on an award ticket or on an Economy Promo fare. In 2018, both types of upgrade certificates will be available for every fare class on flights operated by Copa Airlines.
* This change will be effective starting January 1st, 2018
Modifying Mileage Accrual:
The accrual rate will be adjusted depending upon the family fare purchased:
Mileage Earning Structure
| Fare Class | Current Award Miles | 2018 Award Miles | Current Qualifying Miles | 2018 Qualifying Miles | Qualifying Segments |
|---|---|---|---|---|---|
| Business Full | 175% | 200% | 150% | 200% | 2 |
| Business Promo | 150% | 150% | 150% | 150% | 2 |
| Economy Full | 125% | 125% | 150% | 125% | 2 |
| Economy Classic | 100% | 100% | 100% | 100% | 1 |
| Economy Promo | 100% | 50% | 100% | 50% | 1 |
* This change will be effective starting January 1st, 2018
Modifying Baggage Allowance for Silver PreferMembers:
The current baggage policy for SILVER PreferMembers will be adjusted. In 2018, SILVER PreferMembers will be able to check two (2) bags weighing up to 50 lbs. (23 kg) each free of charge. Currently, SILVER PreferMembers are permitted to check two (2) bags weighing up to 70 lbs. (32 kg) each free of charge.
2018 Baggage Policy
| SILVER | GOLD | PLATINUM | PRESIDENTIAL |
|---|---|---|---|
| 2 at 50 lbs. (23 kg) each | 3 at 70 lbs. (32 kg) each | 3 at 70 lbs. (32 kg) each | 3 at 70 lbs. (32 kg) each |
* This change will be effective starting March 1st, 2018
Changing the Complimentary Upgrade Policy:
On many flights, GOLD, PLATINUM, and PRESIDENTIAL PreferMembers will enjoy greater availability of courtesy upgrades when purchasing last-minute tickets. For the 2018 PreferProgram, courtesy upgrades will be given to SILVER PreferMembers on the day of departure subject to availability. Currently, courtesy upgrades are available to SILVER PreferMembers 24 hours prior to their flight.
2018 Courtesy Upgrades
| PreferMember Status | Confirmation (days prior to the flight) |
|---|---|
| PRESIDENTIAL | 120 hours or 5 days |
| PLATINUM | 72 hours or 3 days |
| GOLD | 48 hours or 2 days |
| SILVER | Day of departure of the flight |
* This change will be effective starting March 1st, 2018
All ConnectMiles Terms & Conditions apply.
Program changes apply to all tickets issued as of May 1, 2017 with flight departure date in 2018.