Frequently asked questions

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Frequently asked questions

Reservations, purchase and my trips

We answer your questions about reservations, purchases, reservation payments, my trips and its services
(seat selection, special meals, etc.).

Advanced seat assignment

Front, aisle or window? Select your seats and enjoy your flight from your favorite spot.

Refunds

Do you have questions regarding how to request a refund or the process itself? We clarify the steps to process your request.

Passenger assistance

Find answers to queries about: passengers with special needs, minors and children, elderly passengers, passengers travelling with pets, check-in at the airport.

ConnectMiles FAQs

ConnectMiles is Copa Airlines' loyalty program. ConnectMiles members earn miles by flying on Copa Airlines, member airlines of the Star Alliance network, on other partner airlines and with all our non-airline partners, and can enjoy many benefits in Copa Airlines and with our commercial partners. Find answers to commonly asked questions about ConnectMiles in this section.

Read FAQs