High-Season Recommendations

Important information about MAX9 fleet

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High season recommendations

Documents

Place your documents, valuables and/or fragile items in your carry-on luggage.

Baggage Calculator

Use the baggage calculator to determine if you are traveling with excess baggage and the relevant charges that will apply.

Notifications

Remember to provide your email address when making a reservation to receive notifications related to changes in your itinerary such as delays, cancellations, and gate changes.

Use of electronic devices

Follow the instructions regarding the use of technological devices, such as satellite or cellular phones, transmitter radios or portable receptors, computers and other equipment that may interfere with the communication and navigation in the aircraft

Travel Requirements

Find out about the necessary documentation for your trip in our travel requirements section.

Boarding process

Once you have checked-in, find out which boarding gate you have to go to and get there on time. You are required to identify yourself through security at the boarding gate for international flights 30 minutes before the expected flight departure and for domestic flights 20 minutes before departure, or your reservation will be canceled.

Flight status

Check your flight status to confirm the departure and arrival dates and times.

Instructions at the airport

Pay attention to service agent instructions. There may be last-minute changes in your itinerary including the changing of gates among other things.

Restricted items

See our complete list of Not-allowed or restricted items. Remember that you can use our cargo service if your purchases include items that are fragile or difficult to transport.

Arrival at the airport

On arrival at the airport, you are required to allow yourself enough time to check-in and board your plane. For international flights, you are required to arrive three hours in advance. For domestic flights, arrive one hour and a half in advance.

Baggage

Properly close luggage, mark it with up-to-date information, and take off labels from previous trips.

Remember that we offer you services that allow you to make the best use of your time:

Web Check-in

You can check-in for your flight and choose your seat before arriving at the airport to avoid waiting in line. Check your baggage at the Web Check-In line. If you do not have any, you can go straight to the boarding gate. For international flights, you are required to show up at the boarding gate 45 minutes before flight departure. For domestic flights, you are required to identify yourself half an hour before your flight's departure. You will be able to use this service between 1 and 24 hours before your flight departure.

Mobile Web Check-In

You can access the online check-in from your smartphone when visiting copa.com, which allows you to use an electronic boarding pass at the airport. The mobile boarding pass can be used from these cities.

In other cities, you are required to show your electronic boarding pass at the Web Check-In desk, where your boarding pass for your flight will be printed for you.

Kiosks

Copa Airlines allows its customers to speed up the check-in process at the Hub of the Americas by making check-in and boarding kiosks available. The kiosks allow you to complete the check-in process or, if you want, you can simply print your boarding pass, if you have completed the Web Check-In process. In addition, you can choose or change your assigned seat in the aircraft and add your ConnectMiles number to your reservation.