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Important information about flights affected due to multiple events
When severe weather or other uncontrollable events outside the control of Copa Airlines affect our operations, and you need to reschedule your flights and dates travels, you may be able to change your trip with no change fee. For updated information about your flight(s), please visit flight status.
Some of the information found on this page may be presented in its original language of publication.
Important information about affected flights due to Hurricane Irma
September 26, 2017
If you are traveling to/from Sint Maarten (SXM) or Santa Clara, Cuba (SNU)
a. Flight changes can be made waiving the fee change and fare difference if you:
- Are traveling on a Copa Airlines Flights
- Bought the ticket by September 05, 2017
- Are scheduled to travel between September 04 and December 15, 2017 if traveling to and from SNU
- Are scheduled to travel between September 04 and December 31, 2017 if traveling to and from SXM
The new travel can be scheduled until June 15, 2018, except for the following dates:
- From December 16, 2017 to December 23, 2017
- From January 01, 2018 to January 07, 2018
- From February 09, 2018 to February 18, 2018
- From March 23, 2018 to March 26, 2018
- From March 30, 2018 to April 01, 2018
Passengers can reschedule their flight until October 30, 2017.
b. Change of origin and destination can be made waiving the fee change and fare differences if:
- You are traveling on a Copa Airlines Flights.
- You bought the ticket by September 05, 2017.
- You are scheduled to travel between September 04 and December 15, 2017 if traveling to and from SNU
- You are scheduled to travel between September 04 and December 31, 2017 if traveling to and from SXM
- The new travel date can be scheduled until December 15, 2017 if traveling to and from SNU
- The new travel date can be scheduled until December 31, 2017 if traveling to and from SXM
- Panama City, Panama (PTY)
- San Jose, Costa Rica (SJO)
- Cancun, Mexico (CUN)
- San Andres, Colombia (ADZ)
- Cartagena, Colombia (CTG)
- Aruba (AUA)
- Curazao (CUR)
- Havana, Cuba (HAV)
- Holguin, Cuba (HOG)
- Kingston, Jamaica (KIN)
- Liberia, Costa Rica (LIR)
- Montego Bay, Jamaica (MBJ)
- Nassau, Bahamas (NAS)
- Port-au-Prince, Haiti (PAP)
- Port of Spain, Trinidad and Tobago (POS)
- Punta Cana, Dominican Republic (PUJ)
- Santo Domingo, Dominican Republic (SDQ)
- Santiago de los Caballeros, Dominican Republic (STI)
- San Juan, Puerto Rico (SJU)
- Santa Clara, Cuba (SNU)
Passengers can reschedule their flight until October 30, 2017.
Passengers flying to St. Maarten (SXM) or Santa Clara, Cuba (SNU) can switch their final destination to Panama City (PTY) by paying the corresponding taxes of the Republic of Panama.
If the origin is the affected city, the origin can be changed under the above conditions. If the destination is the affected city, the destination can be changed under the above conditions.If the origin and destination are both affected cities, only one city would be allowed to changed.
c. Change of origin and destination can be made waiving the fee change but paying the additional collect (fare difference) if:
- You are traveling on a Copa Airlines Flights
- You bought the ticket by September 05, 2017
- You are scheduled to travel between September 04 and December 15, 2017 if traveling to and from SNU
- You are scheduled to travel between September 04 and December 31, 2017 if traveling to and from SXM
- The new travel can be scheduled until December 15, 2017 if traveling to and from SNU
- The new travel can be scheduled until December 31, 2017 if traveling to and from SXM
- Apply to the rest of Copa Airlines destinations except the ones mentioned in point (b).
Passengers can reschedule their flight until October 30, 2017.
If the origin is the affected city, the origin can be changed under the above conditions.
If the destination is the affected city, the destination can be changed under the above conditions.
If the origin and destination are both affected cities, only one city would be allowed to changed.
To request assistance with your upcoming flight, please contact our Reservation Center.