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Upgrades
ConnectMiles PreferMembers get to experience the most highly-prized status benefits available to frequent travellers. Learn more about the many ways of upgrading cabin class on Copa Airlines and Star Alliance flights.
Complimentary Upgrade
Complimentary Upgrades are processed automatically when space is available for our PreferMembers on flights operated by Copa Airlines and Copa Airlines Colombia.
PreferMembers will be eligible for a Complimentary Upgrade if:
- The member is alone in a reservation.
- The member has included their ConnectMiles number in the reservation.
- There is space available in business class.
Besides the Complimentary PreferProgram Upgrade, PreferMembers traveling in Economy Full may be eligible for a complimentary upgrade as early as 144 hours or 6 days before their flight depending on availability. The day and time of confirmation of the complimentary upgrade will depend on the fare family purchased and the ConnectMiles PreferMember status, for more information visit our Fare Families page.
Companions Upgrade
PreferMembers must designate their companion at the airport during the check-in process. The companion will be added to the upgrade standby list at the airport.
- Companions will not be restricted to any specific class of service to be eligible for an upgrade.
- Companions upgrades are space-available.
Award Ticket Eligibility
Effective January 15, 2021, we are expanding the current complimentary upgrade benefit when traveling with redemption tickets for Presidential PreferMembers, who will now be eligible to receive complimentary upgrades when traveling with redemption tickets in Economy Saver class in addition to Economy Standard class 3. These upgrades will be granted starting 24 hours before your flight, after the completion of the upgrade process for non-redemption tickets.
Additionally, now Platinum PreferMembers traveling with redemption tickets in Economy Standard class 3 will also enjoy this benefit. These complimentary upgrades also will be granted starting 24 hours before your flight, after the completion of the upgrade process for PreferMembers using non-redemption tickets and for Presidential PreferMembers using redemption tickets.
* We recommend you verify the class of your miles ticket to confirm if your ticket is eligible for a complementary upgrade.
Terms & Conditions
Upgrades are subject to the availability on upgrade class (Z) and are not necessarily tied to actual capacity of the Business Class.
The award miles, qualifying miles, and qualifying segments earned are based on the fare class of the ticket originally purchased, not the upgraded class. Other restrictions may apply.
Terms and conditions and any other information are subject to change without prior notification.