Customer Care

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Thank you for contacting us!

To ensure that your inquiry, request or claim is handled in a timely manner, please note the following information before continuing:

To CONFIRM YOUR ITINERARY, OBTAIN YOUR SEAT ASSIGNMENT, or INQUIRE about future travel, please go to the Manage your reservation section, or contact the Reservation Center

To request a REFUND for an UNUSED ticket:

If you purchased the ticket through a travel agency (including online travel agencies, such as despegar.com, expedia.com, and priceline.com), you will need to request a refund directly from the agency.
If you purchased the ticket at a Sales Office or at an airport served by Copa Airlines, please contact a Sales Office to request a refund.
If you purchased the ticket online at copa.com or by calling our Reservation Center, please complete the form here

BAGGAGE

If your baggage is delayed, please contact our Reservation Center for information about the delivery status of your baggage.
If you would like to file a claim about damage to your baggage or items missing from your baggage, please click here and select “Baggage Claim” as your reason for contacting us.
To report items forgotten on board the aircraft when disembarking, please click here

Requesting MILEAGE CREDIT

As a ConnectMiles member you may request mileage credit for travel on flights operated by Copa Airlines, Copa Airlines Colombia, Star Alliance member airlines, and other partner airlines, if the miles have not posted to your member’s account within 15 days following the flight. To request mileage credit, please complete the following steps:
- Log in to your account at ConnectMiles
- Select the Mileage Credit Request option from the menu on the left, and provide the information requested on the form.

If you would like to submit a CLAIM OR COMPLAINT related to your completed travel experience, please click here and select “Travel Experience” as your reason for contacting us.

Customer Care email: customerservice@copaair.com

Customer care will handle claims/complaints received via web form or email within a maximum of 15 days.

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Thank you for contacting us!