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Copa Airlines launches its completely redesigned mobile app

  • As part of its commitment to serving passengers, Copa Airlines is launching an even better mobile app with five new features: customers can now purchase tickets, view their travel details, manage their ConnectMiles account, use electronic boarding passes for flights departing from the United States, and receive notifications, all via the app.

  • With English, Spanish, and Portuguese language options, the new Copa Airlines app is available for Android and IOS and can be downloaded from the Play Store or the Apple Store.

  • The app’s existing features—such as the option to add a frequent flyer number during check-in—have also been improved.

Panama City, August 10, 2017

Copa Airlines {NYSE: CPA} a subsidiary of Copa Holdings, S.A., and a member of the Star Alliance network, has announced a key milestone in the development of its digital customer-service products: its app for mobile devices has been completely redesigned, with even more useful features and a cleaner, more user-friendly look. Now, for the first time, the app can be used to book travel and purchase tickets. Users can also view their travel details, log in to their  ConnectMiles frequent flyer account, and receive notifications related to their travel via the app. Travelers at airports in the United States can also use the app to access an electronic boarding pass.

This latest version of the app offers Copa Airlines customers a more convenient digital experience. Travelers using the app to purchase a ticket can see flight availability in real time, since the booking system leverages information from copa.com

Once a ticket is purchased, it is automatically added to “My Trips,” a new feature of the app that enables users to view their travel details. The “My Trips” feature serves as a reservation center, where passengers can now find all the information they need about their trip, including their flight departure times, departure gates, connections, and even their assigned seat numbers. Users can also assign a personalized name to identify each of their trips.

“At Copa Airlines, continuing to transform and grow in an increasingly digital world is essential. We are proud to be able to offer our passengers all of these new options, which enable each passenger to have a unique travel experience,” said Marco Antonio Ocando, Copa Airlines’ Director of Marketing and E-Business. “By introducing features that are increasingly convenient and optimized, we can provide our customers with more and better alternatives for planning their travel an interactive, user-friendly way. That will continue to be our priority,” Ocando added.

For passengers traveling from the United States, the Copa Airlines app also now offers the convenient option of using an electronic boarding pass, known as “Digital Signature.” The electronic boarding pass can be automatically stored in the user’s Apple Wallet or PassWallet. The Digital Signature initiative has been approved by the Transportation Security Administration (TSA), allowing these electronic boarding passes to be used at airports in the United States.

Passengers can also use the app to access a state-of-the-art interactive seat map, showing the seats available in each row, the location of the emergency exits, and other details. In addition, passengers will have the option to download their electronic boarding pass to their Apple Wallet o PassWallet. Then, once at the airport, they will be able to access their boarding pass quickly, with no need for an Internet connection.

Passengers can also stay informed of relevant details about their flight by opting to receive push notifications from the app. When the app is installed and notifications are turned on, passengers will be notified when they can check in, when a flight is delayed or canceled, or even when there is a gate change.

With the new Copa Airlines app and its latest digital features, travelers now have even more options at their fingertips. Wherever their travels may take them, they will continue to enjoy a world-class travel experience across our extensive route network, centered on the Hub of the Americas in Panama City, with service to more than 70 destinations in 31 countries.