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News and Updates
Our program continues to evolve and our priority is to keep you informed about ConnectMiles news and updates.
ConnectMiles news and benefits in appreciation of your loyalty
We know that the global situation that we are experiencing due to the pandemic has had a major impact on all of us. It has required us to adapt and to change our policies to be even more flexible as we move forward and resume activities. As a ConnectMiles member, we once again thank you for your loyalty especially in these uncertain times.
As a result of this new reality, we recognize there was a pause in our operations that has had a considerable impact on our passengers’ travel plans. Therefore, we would like to reinforce our commitment to our members by adjusting the program to adapt it to the new reality.
Here are the measures we have taken to help you continue to advance in our ConnectMiles program:
- A few months ago, we announced the extension of the current PreferMember status for one additional year until February 28, 2022, to allow our PreferMembers to continue to enjoy their benefits throughout 2021.
- To give members a greater opportunity to achieve or improve their current PreferMember status, we have implemented a 70% reduction to the qualification criteria of all levels for this year. The table below explains the new requirements for 2020
Reduced PreferProgram qualification criteria for 2020 Silver Gold Platinum Presidential Star Alliance Status Star Alliance Silver Star Alliance Gold Star Alliance Gold Star Alliance Gold Qualifying Miles 1 7,500 13,500 22,500 28,500 Qualifying Segments 1 6 12 21 27 Minimum Flown Segments 1 4 4 4 4
- In addition to this reduction, all qualifying miles you earn on your trips during this year 2020, will be recognized and added as an extra boost to your qualifying miles balance for the year 2021.
- We are offering double award miles on all flights operated by Copa Airlines for tickets purchased from October 1st with travel completed by December 31, 2020 2 . In the upcoming months, we will be launching additional promotions that will be shared as they become available.
- For you to be able to continue to use your award tickets with confidence and flexibility, we have waived change, cancellation and refund fees for all award tickets 3 . Additionally, the late booking fee has been suspended through December 31, 2020.
- Starting in October, we are also launching a promotion for those members whose miles had expired between April and December 2020 to be able to recover their balance of expired miles at no cost. Impacted members will receive a personalized communication soon.
- We will be extending the validity of the Connect Global and Connect Regional Upgrade Certificates awarded to PreferMembers Platinum and Presidential for an additional year through February 28, 2022. We would like to remind you that we have recently improved the process to redeem these certificates that now includes a waitlist functionality making it more transparent and easier to use.
Terms and conditions:
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Miles and segments flown on Copa Airlines, Star Alliance member airlines and / or other airlines associated with the program, during the calendar year (from January 1 to December 31). Minimum of four segments of flights paid for and flown on Copa Airlines during a calendar year. A flight segment is defined as a flight with a takeoff and a landing. Except for flights with an intermediate stop in a city other than Panama.
The new PreferMember status either for miles or qualifying segments after the reduction of qualification criteria will be reflected up to 15 business days after reaching the status.
Progress bars in our mobile app will not reflect grading criteria changes until October.
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The award miles granted are the award miles per distance flown for the ticket purchased. It does not apply to bonus miles by fare or by status. It also does not apply to qualifying miles.
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Terms and conditions apply in accordance with Copa Airlines' exemption policy for the COVID-19. Learn more here.
All terms and conditions from ConnectMiles apply.
Your safety is our priority. We’re committed to providing ongoing updates so you can feel confident about your travel experience with us. We have made the following changes to the travel experience for our PreferMembers:
Boarding process
- During the boarding process, we will follow the social distancing measures recommended by the health authorities.
- To limit physical interaction, at airports with electronic scanners, you will need to self-board by placing your boarding pass on the scanner and showing your passport to the boarding agent.
- Flights will be boarded by groups, from back to front. We will call each group separately to minimize the number of passengers in line. PreferMembers can board at any time.
- Passengers travelling in Business Class and Main Cabin are only allowed to bring one carry-on bag (1) and one (1) personal item.
On board
- As a safety measure, for passengers traveling in Business Class, we have simplified food and beverage service on board according to the duration and schedule of the flight.
- Special meal service on board will not be offered excluding gluten-free meals on flights to/from Argentina.
- Blankets will only be available in Business Class on flights of 6 hours or longer, with spare blankets in the main cabin for special needs. Blankets will be placed in sealed, disinfected packaging.
- To minimize physical interaction between the crew and passengers, on-board recognition will be suspended in the aircraft and passengers must keep their personal items with them. Our crew members will no longer be able to handle personal belongings.
ConnectMiles PreferMember Status extension
We realize life has been disrupted and many travel plans have been put on hold. The current environment has created plenty of uncertainty, but we want to reassure PreferMembers that their status will not be impacted.
ConnectMiles is extending the PreferMember Status of all current 2020 PreferMembers for an additional year through February 28, 2022; PreferMembers can continue to enjoy all the benefits once they are ready to start traveling again. The extension of status will apply for all PreferMembers whom earned status through the regular 2019 qualification or were granted status through Maternity Leave or Corporate Sales agreements.
All Copa and ConnectMiles systems will be updated to reflect the extension of the status by April 30th, 2020, and no action by the member is required.
Additional adjustments to the PreferProgram will be made as the travel environment evolves with the goal of making Copa and ConnectMiles the best choice for all of our PreferMembers.
Additional Information for PreferMembers
- If you do not qualify for a higher status, your current status will be extended through the 2021 program year (until February 28th, 2022).
- Silver status earned through a co-brand credit card will continue as long as the member continues to hold the credit card, subject to other applicable terms and conditions.
- All program Terms and Conditions apply.
We´d like to share with you two upcoming changes to the ConnectMiles program during 2020:
Modification of the Qualifying Segment Accrual Structure
Starting November 19th, 2019 consistent with our mileage accrual structure all tickets purchased in Economy Promo Fares for travel from January 1st, 2020 and later, will accrue 0.5 qualification segments when traveling on Copa Airlines. Members will continue to earn 1 to 2 qualifying segments when purchasing Economy Classic, Full and Business fares.
Mileage Earning Structure
For all air tickets booked after Nov 19th and flown after Jan 1st, 2020:
| Fare Class | Current Award Miles | Award Miles | Current Qualifying | Qualifying Miles | Qualifying Segments |
|---|---|---|---|---|---|
| Ejecutiva Full | 175% | 200% | 150% | 200% | 2 |
| Ejecutiva Promo | 150% | 150% | 150% | 150% | 2 |
| Económica Full | 125% | 125% | 150% | 125% | 2 |
| Económica Classic | 100% | 100% | 100% | 100% | 1 |
| Económica Promo | 100% | 50% | 100% | 50% | 0.5 |
- Copa Airlines reserve the right to change the eligible fare classes at any time without notice.
- Starting November 19th, 2019 all tickets bought on Economy Promo Fares to travel from January 1st, 2020, will accrue 0.5 qualification segments when traveling on Copa Airlines.
- All members earn a minimum of 0.5 qualifying segments on all purchased fare classes.
- Qualifying segments are calculated as a percentage of base (actual flight) miles.
PreferMember Maternity Leave Benefit
Life changes when we become parents, in ConnectMiles we value your loyalty and we want to support you in this new experience, that´s why we are introducing a new benefit for PreferMembers to extend their status during maternity leave.
Starting March 1st, 2020, the “PreferMember Maternity Leave Benefit” will help you maintain or regain your previous PreferMember status in case you travel less due to the birth of your child.
Once you are ready to start traveling again, you can start the application process to restart your PreferMember status for one more year.
Considerations
- The “PreferMember Maternity Leave Benefit” begins to be effective as of March 1st, 2020.
- The “PreferMember Maternity Leave Benefit” cannot be requested more than 1 time in a period of 3 years.
- The “PreferMember Maternity Leave Benefit” must be requested within a period of no more than 6 months of giving birth or any other surgical procedure related to a pregnancy.
- For the status to be granted, the person must not have flight activity either on Copa Airlines or on any other Air Partners during the pregnancy period.
- he highest ConnectMiles status to be granted, through the “PreferMember Maternity Leave Benefit”, will be Platinum.
- The ConnectMiles status that the member requests must have been obtained exclusively by the program qualification rules, that is, by qualifying miles and / or qualifying segments:
- Silver: 25,000 miles and / or 20 qualifying segments
- Gold: 45,000 miles and / or 40 qualifying segments
- Platinum: 75,000 miles and / or 70 qualifying segments
- The member must send an email request to apply for “PreferMember Maternity Leave Benefit” email to accounts@connectmiles.com, from the email account registered in their ConnectMiles profile, containing:
- ConnectMiles number
- Document (format: .pdf, .png or .jpg of maximum 2MB) that supports why the Pregnancy Period was taken: birth certificate of the newborn or a valid medical certificate that validates a procedure due to maternity period issued by a doctor
- Explanation that includes the reason why their flight activity was stopped for the period mentioned in the certificate
- The response period for the “PreferMember Maternity Leave Benefit” requests will be 14 business days.
- In the event that the administrator and the airline (Copa Airlines) accept the “PreferMember Maternity Leave Benefit”, request requested status will be granted until 12:00 a.m., Panama time, on the last day of February of the following year.
- ConnectMiles team will be reviewing on a case by case basis. The resolution of these cases is entirely at the discretion of the administered and the airline (Copa Airlines).
All ConnectMiles terms and conditions apply.
MAX9 Dedicated Routes
We are proud to present one of Latin America’s most modern fleets. With our new Boeing 737 MAX9.
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With our new fleet we award your loyalty offering a new upgrade policy for our PreferMembers in MAX9 Dedicated Routes San Francisco¹:
PreferMembers who bought Full² or Classic³ Fares will be eligible for an upgrade to Dreams Business Class. PreferMembers Gold, Platinum and Presidential will also be eligible for an upgrade to Dream Business Class when buying Economy Promo⁴. Upgrades will be confirmed from two days (48 hrs.) to one day (24 hrs.) before departure and is subject to availability.
ConnectMiles members can redeem their miles for an upgrade to Dream Business Class. To redeem your miles for an upgrade, you can do it through the Website or contact our Service Center.
Global and Regional Certificates issued to Presidential and Platinum members can be used for an upgrade to Dream Business Class.
Global and Regional Certificates issued to Presidential and Platinum members can be used for an upgrade to Dream Business Class. Certificates can be used on any class purchased. The upgrades with certificates can be requested at the time of booking and are subject to availability.
On the new BOEING 737 MAX9 we introduced a new section called Economy Extra. This new section offers you more legroom, 10-inch touch screens, a USB input and two alternating current (AC) outputs in each row and priority boarding. PreferMembers will be able to select at no additional charge seats on Economy Extra section.
PreferMembers must designate their companion at the airport during the check-in process. The companion will be added to the upgrade standby list at the airport.
- Companions will not be restricted to any specific class of service to be eligible for an upgrade.
- Companions upgrades are space-available.
¹ New additional routes will be added. For a complete list visit MAX9 Upgrades.
² Classes Y, B & M
³ Classes H, Q, K, V, U, S, O & W
⁴ Classes L, A, T & E
Thank you for starting together this new era, the MAX era.
We appreciate your loyalty and want to keep you informed of upcoming program changes. In 2018, the ConnectMiles program will be:
Complimentary Upgrade Policy Update for Economy Promo fare:
From May 21, 2018, the Complimentary Upgrade policy will be more flexible, allowing tickets purchased under the Economy Promo fare to be eligible for advance complimentary upgrades, based on availability and the status of the passenger in the PreferProgram of ConnectMiles.
Complimentary Upgrade Policy
| Estatus PreferMember | Economy Promo | Economy Classic | Economy Full |
|---|---|---|---|
| Presidential | 5-4 Days Prior | 6 Days Prior | 6 Days Prior |
| Platinum | 3 Days Prior | 3 Days Prior | 6 Days Prior |
| Gold | 2 Days Prior | 2 Days Prior | 6 Days Prior |
| Silver | Day of Departure | Day of Departure | 6 Days Prior |
| Companions (By Tier) | Day of Departure | Day of Departure | Day of Departure |
Expanding Availability for Upgrade Certificates:
PLATINUM and PRESIDENTIAL PreferMembers will receive Connect Regional and/or Connect Global upgrade certificates as part of their exclusive benefits. Currently, those upgrade certificates cannot be used when traveling on an award ticket or on an Economy Promo fare. In 2018, both types of upgrade certificates will be available for every fare class on flights operated by Copa Airlines.
* This change will be effective starting January 1st, 2018
Modifying Mileage Accrual:
The accrual rate will be adjusted depending upon the family fare purchased:
Mileage Earning Structure
| Fare Class | Current Award Miles | 2018 Award Miles | Current Qualifying Miles | 2018 Qualifying Miles | Qualifying Segments |
|---|---|---|---|---|---|
| Business Full | 175% | 200% | 150% | 200% | 2 |
| Business Promo | 150% | 150% | 150% | 150% | 2 |
| Economy Full | 125% | 125% | 150% | 125% | 2 |
| Economy Classic | 100% | 100% | 100% | 100% | 1 |
| Economy Promo | 100% | 50% | 100% | 50% | 1 |
* This change will be effective starting January 1st, 2018
Modifying Baggage Allowance for Silver PreferMembers:
The current baggage policy for SILVER PreferMembers will be adjusted. In 2018, SILVER PreferMembers will be able to check two (2) bags weighing up to 50 lbs. (23 kg) each free of charge. Currently, SILVER PreferMembers are permitted to check two (2) bags weighing up to 70 lbs. (32 kg) each free of charge.
2018 Baggage Policy
| SILVER | GOLD | PLATINUM | PRESIDENTIAL |
|---|---|---|---|
| 2 at 50 lbs. (23 kg) each | 3 at 70 lbs. (32 kg) each | 3 at 70 lbs. (32 kg) each | 3 at 70 lbs. (32 kg) each |
* This change will be effective starting March 1st, 2018
Changing the Complimentary Upgrade Policy:
On many flights, GOLD, PLATINUM, and PRESIDENTIAL PreferMembers will enjoy greater availability of courtesy upgrades when purchasing last-minute tickets. For the 2018 PreferProgram, courtesy upgrades will be given to SILVER PreferMembers on the day of departure subject to availability. Currently, courtesy upgrades are available to SILVER PreferMembers 24 hours prior to their flight.
2018 Courtesy Upgrades
| PreferMember Status | Confirmation (days prior to the flight) |
|---|---|
| PRESIDENTIAL | 120 hours or 5 days |
| PLATINUM | 72 hours or 3 days |
| GOLD | 48 hours or 2 days |
| SILVER | Day of departure of the flight |
* This change will be effective starting March 1st, 2018
All ConnectMiles Terms & Conditions apply.
Program changes apply to all tickets issued as of May 1, 2017 with flight departure date in 2018.