Frequently asked questions - Copa Airlines | Copa Airlines

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Contact us

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Frequently asked questions

Reservations, purchase and my trips

We answer your questions about reservations, purchases, reservation payments, my trips and its services
(seat selection, special meals, etc.).

Advanced seat assignment

Front, aisle or window? Select your seats and enjoy your flight from your favorite spot.

Refunds

Do you have questions regarding how to request a refund or the process itself? We clarify the steps to process your request.

Passenger assistance

Find answers to queries about: passengers with special needs, minors and children, elderly passengers, passengers travelling with pets, check-in at the airport.

Discover ConnectMiles

Welcome to ConnectMiles! Copa Airlines' loyalty program specially designed for our travelers. With ConnectMiles, you will receive the best loyalty benefits Copa has to offer - exclusive benefits that will only be available for our members.

Hotel reservation

Learn about the benefits of making your hotel reservation through our strategic partner Booking.com.

Car rental

Learn about our strategic partner CarTrawler, with whom you can rent a car for your next trip through copaair.com.

Copa Vacations

We have a wide variety of traveler’s packages made just for you. We answer your questions on plan conditions we offer.

High-season recommendations

We have a couple of recommendations for you on how to save time and get the most out of your travels during peak travel times.

Secure Flight (USA and Puerto Rico)

Secure Flight is a system that was created in order to assure complete compliance with the Transportation Security Administration’s watch list.

Aero República brand name change

Aero República officially changed its brand name to “Copa Airlines Colombia” when it was acquired by Copa Holdings. We clarify any doubt you may have in regards to this announcement.

CUSTOMER SERVICE
About Copa Airlines
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Our history
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Corporate social responsibility
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Aero Republica
Investor relations
Hub of the Americas
Fleet
Work with us
Secure purchases
News

Customer commitment
Affidavit for travel to Cuba
Lengthy tarmacs delays
Electronic declaration (e-DBV-Brazil)

Montreal to San Jose
Montreal to Guayaquil
Montreal to Bogota
Toronto to Quito
Montreal to Quito
Toronto to Guayaquil
Montreal to Lima
Toronto to Lima
Montreal to Maracaibo
Montreal to Sao Paulo

CUSTOMER SERVICE

FAQ
Sales offices and reservations center
Request a refund
Baggage claim
Report your forgotten items
Flight notifications
Options for checking
Comments / complaints
TSA Precheck ®
Contact us

About Copa Airlines

Our history
Awards
Corporate social responsibility
Alliances
Aero Republica
Investor relations
Hub of the Americas
Fleet
Work with us
Secure purchases
News

Legal information

Customer commitment
Affidavit for travel to Cuba
Lengthy tarmacs delays
Electronic declaration (e-DBV-Brazil)

Where we fly

Montreal to San Jose
Montreal to Guayaquil
Montreal to Bogota
Toronto to Quito
Montreal to Quito
Toronto to Guayaquil
Montreal to Lima
Toronto to Lima
Montreal to Maracaibo
Montreal to Sao Paulo

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