Important information about flights affected due to Hurricane Irma

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Important information about affected flights due to Hurricane Irma

September 4, 2017

When severe weather or other uncontrollable events outside the control of Copa Airlines affect our operations, and you need to reschedule your flights and dates travels, you may be able to change your trip with no change fee. For updated information about you flight(s), please visit flight status.

List of current travel exemptions

If you are travelling to/from Sint Maarten (SXM) or Santa Clara, Cuba (SNU)

a. Flight changes can be made waiving the fee change and fare difference if you:

Are traveling on a Copa Airlines Flights
Bought the ticket by September 05, 2017
Are scheduled to travel between September 04 and December 15, 2017

The new travel can be scheduled until June 15, 2018 , except for the following dates:

From December 16, 2017 to December 23, 2017
From January 01, 2018 to January 07, 2018
From February 09, 2018 to February 18, 2018
From March 23, 2018 to March 26, 2018
From March 30, 2018 to April 01, 2018

Passengers can reschedule their flight until October 30, 2017.

b. Change of origin and destination can be made waiving the fee change and fare differences if:

You are traveling on a Copa Airlines Flights.
You bought the ticket by September 05, 2017.
You are scheduled to travel between September 04 and December 15, 2017.
The new travel can be scheduled until December 15, 2017.

Change applies only to the following cities:

Panama City, Panama (PTY)
San Jose, Costa Rica (SJO)
Cancun, Mexico (CUN)
San Andres, Colombia (ADZ)
Cartagena, Colombia (CTG)
Aruba (AUA)
Curazao (CUR)
Havana, Cuba (HAV)
Holguin, Cuba (HOG)
Kingston, Jamaica (KIN)
Liberia, Costa Rica (LIR)
MontegoBay, Jamaica (MBJ)
Nassau, Bahamas (NAS)
Port-au-Prince, Haiti (PAP)
Port of Spain, Trinidad and Tobago (POS)
Punta Cana, Dominican Republic (PUJ)
Santo Domingo, Dominican Republic (SDQ)
Santiago de los Caballeros, Dominican Republic (STI)
San Juan, Puerto Rico (SJU)
Santa Clara, Cuba (SNU)

Passengers can reschedule their flight until October 30, 2017.

Passengers flying to St. Maarten (SXM) or Santa Clara, Cuba (SNU) can switch their final destination to Panama City (PTY) by paying the corresponding taxes of the Republic of Panama.

If the origin is the affected city, the origin can be changed under the above conditions. If the destination is the affected city, the destination can be changed under the above conditions.If the origin and destination are both affected cities, only one city would be allowed to changed.

c. Change of origin and destination can be made waiving the fee change but paying the additional collect (fare difference) if:

You are traveling on a Copa Airlines Flights
You bought the ticket by September 05, 2017
You are scheduled to travel between September 04 and December 15, 2017
The new travel can be scheduled until December 15, 2017
Apply to the rest of Copa Airlines destinations except the ones mentioned in point (b).

Passengers can reschedule their flight until October 30, 2017.

If the origin is the affected city, the origin can be changed under the above conditions.

If the destination is the affected city, the destination can be changed under the above conditions.

If the origin and destination are both affected cities, only one city would be allowed to changed.

To request assistance with your upcoming flight, please contact our Reservation Center.

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Important information about affected flights due to Hurricane Irma

List of current travel exemptions

If you are travelling to/from Sint Maarten (SXM) or Santa Clara, Cuba (SNU)