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Travel insurance
To provide you greater peace of mind while traveling, Copa Airlines and Copa Airlines Colombia now offer travel insurance through our strategic partner Chubb, available for passengers on the Panama, Colombia, Mexico and Other countries Storefronts.
About Chubb
Chubb Limited is the world’s largest publicly traded property and casualty insurer. The company has offices in 54 countries, Chubb and provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance. Chubb is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally.
Getting or buying Insurance with Chubb
Chubb will take care of any eventuality covered by your policy; you are supported by a network of specialists who will assist you. Example of some situations that can be solved by Travel Insurance and assistance:
- Coverage by event, and without deductibles applications.
- Avoid paying extra money to cover situations that occur during your trip.
- Recover the cost of unused or non-refundable travel expenses that have been paid in advance.
- In case of illness or accident on the trip, you will have a network of medical centers, hospitals and doctors available to attend the medical emergency.
- Receive assistance at home or in the hotel where you’re staying.
- Extend the Insurance coverage to your family (spouse, children and parents up to age 85).
- While you are traveling, if domestic emergencies occur in your residence such as: electrical, plumbing, locksmith, among others; you have specialists to resolve such situations.
- The insurance can cover the amount of the value of expenses incurred for the delay of luggage more than 24 hours from the moment in which the Insured arrives at his destination
Coverage
Chubb offers great coverage and essential benefits to meet your travel needs. Our plans are specially designed to meet the protection and budget needs of individual travelers like you. Coverage includes overseas medical arrangements, flight cancellations, travel delays and misconnections, and baggage losses. Make Chubb a part of your plans and be rest assured. Now you can travel safe with lower risk.
| Coverage | Plan A |
|---|---|
| Trip Cancellation | $500 |
| Consulting prior to the trip | Included |
| Lost Luggage | $500 |
| Baggage Delay | $150 |
| Personal Property | $500 |
| Emergency medical travel | $5,000 |
| Medicines | $100 |
| Emergency Medical Transportation | $5,000 |
| Accidental Death (Personal Accident) | $50,000 |
| Repatriation (Health or Death) | $5,000 |
| Replacing Executive - One Insured - Multiple insured | Included |
| Minor Transfers | Included |
| Assault Coverage | $500 |
| Burglary | $500 |
| Coverage | Plan A |
|---|---|
| Trip Cancellation | $1,500 |
| Consulting prior to the trip | Included |
| Lost Luggage | $1,250 |
| Baggage Delay | $500 |
| Personal Property | $1,250 |
| Emergency medical travel | $15,000 |
| Medicines | $2,500 |
| Emergency Medical Transportation | $15,000 |
| Accidental Death (Personal Accident) | $50,000 |
| Repatriation (Health or Death) | $15,000 |
| Replacing Executive - One Insured - Multiple insured | Included |
| Minor Transfers | Included |
| Assault Coverage | $500 |
| Burglary | $500 |
Frequently asked questions
Contact the Assistance Center at the number listed on your policy or to the following numbers:
Calls from the USA and Canada: +1-877-499-0894
Collect calls from the rest of the countries: +1-305-203-054
WhatsApp line for all countries: +1-305+497+6412
You can also contact via e-mail to chubbtravelinsurance.pa@chubb.com. Always have policyholder information and the insurance certificate number.
Call the local emergency phone in the country you are in (911 or equivalent). Once the emergency is presented, contact the Operations Center to report it.
If applicable, you must pay the expenses, and once back in your home country, upon submission of invoices, the insurer will pay the reimbursement applicable to the general conditions of hedges arranged.
In this case, you must keep the original invoice of the service and submit the complaint to the insurer, at the numbers that are shown on your certificate.
In some medical centers from different parts of the world, it is common to send invoices notifying both the patient and the insurance company.
If you receive communications or bills from a hospital, doctor or clinic, you should contact the Assistance Center.
The telephone numbers are declared on the insurance policy certificate received via email. For the rest of the world, you may request a collect call to the following numbers, where someone will assist you in your language:
Calls from the USA and Canada: +1-877-499-0894
Collect calls from the rest of the countries: +1-305-203-054
WhatsApp line for all countries: +1-305+497+6412
Indicate at check in the emergency room, the following details of your travel assistance:
Chubb Colombia
Avenida Calle 26 No. 59-51
Torre 3, Piso 7
T: 326 6200 – 795 7777
Bogotá, Colombia
Chubb Seguro Panama S.A.
Business Park, Torre V, Piso 14
Ave. La Rotonda
T: 507-205-0400
Costa del Este, Panamá