Recommendations for sending cargo

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Special Recommendation

The following is important information for sending your merchandise:

Remember to have your goods’ commercial value appraised so that the Company can cover this amount if anything should happen to the cargo
Remember that your merchandise must be packaged appropriately for transportation. If packaging is defective, your merchandise could be harmed or broken
If you have any issues with your merchandise when you retrieve it from our warehouses remember to make your claim in writing. If the cargo leaves Copa Cargo Colombia’s warehouses without any issues being filed the Company is cleared of all responsibility
If you require fast airport to airport service, call the point-of-origin warehouse beforehand so that they can tell you the flight and the time at which your goods will be making the connection
Destinations like San Andrés Islas and Leticia are restricted flights. Remember to make your reservations beforehand at each “ship from” city, and make sure you have all the documents required for transportation
Only receive perishable goods do not lose their normal characteristics until 72 hours after receipt of the load.

Arriving domestic cargo to be delivered to the final receiving customer:

a. In order to deliver domestic cargo to a NON-CORPORATE customer at the destination, the following are
required:

Present two (2) forms of photo identification.

1st document: New identity card with Holograms; passwords are not accepted, only the identity card. (Required)

2nd document: May be Driver License, Military Record or company identification card.

This procedure applies to any delivery of any kind of cargo, from an envelope to valuable merchandise.

b. In order to deliver to corporate customers or companies, the following is required:

There must be an original letter on company letterhead sent to the different warehouses by the customer (with its validity limited to 3 months) in which the customer states the names of authorized personnel; photocopies of their identity cards must be attached.

At the company's discretion, it is also possible to send an original letter on company letterhead, with a name and photocopy of the identity card, granting authorization to an official for each shipment received.

In either case, duly authorized personnel receiving cargo on behalf of the company must present an original identity card and another form of photo identification in order to receive the shipment.

This procedure applies to any delivery of any kind of cargo, from an envelope to valuable merchandise.

Contract of carriage.*

* Info available only in Spanish.

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Special Recommendation

Arriving domestic cargo to be delivered to the final receiving customer: