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Terms and Conditions - Upgrades

Copa Airlines and Copa Airlines Colombia (Copa Airlines) offer you the chance to upgrade to Business Class and enjoy your best travel experience yet:

  • The passenger must have purchased a valid plane ticket.
  • The flight must have seats available in Business Class after all ConnectMiles PreferMember passengers have received their seat assignments.

The following terms and conditions ("terms and conditions") will apply to the purchase ("purchase") made by you ("the passenger"), from Copa Airlines, to upgrade from the Economy Class service that was originally purchased for travel on Copa Airlines to Business Class ("upgrade"). The purchase of this upgrade is valid only for flights operated by Copa Airlines and/or Copa Airlines Colombia on which Business Class is available. It will not apply to code shared flights or flights operated by other airlines.

Conditions of sale:

  • The passenger must have purchased a valid economy-class plane ticket.
  • An upgrade may be obtained for the original itinerary. If the passenger wishes to change or does change his or her itinerary, he or she must first pay for the itinerary change. The passenger will then be able to obtain the upgrade, provided that an upgrade is available for the new itinerary.
  • The passenger requesting the upgrade must not be a ConnectMiles PreferMember passenger. ConnectMiles PreferMember passengers may request an upgrade only if their ticket was purchased with miles; otherwise, they will be upgraded automatically and therefore are not eligible for the Upgrade Program.
  • Passengers who purchased their ticket by redeeming miles may request an upgrade.
  • All passengers belonging to Star Alliance frequent flyer programs, including passengers with Gold or Silver Status, may request upgrades (Star Alliance passengers do not receive automatic courtesy upgrades as part of their benefits).
  • If the passenger purchased his or her ticket through another airline, he or she may receive an upgrade only on the segments operated by Copa.
  • The parents of underage passengers, and/or the adult responsible for such passengers, may obtain an upgrade on their behalf.

1. The purchase will apply only to the flight segment available.

2. If your reservation includes multiple passengers (between 2 and 9 passengers), you may purchase an upgrade for all passengers on the reservation. The purchase price you accept will be per passenger. If you wish to submit an offer for some, but not all, of the passengers included in your reservation, you may contact our Reservations Center by telephone for assistance.

3. Passengers in the following categories may not purchase upgrades:

  • Passengers with a group rate and/or a group reservation (10 or more passengers).
  • Passengers traveling with pets.
  • Passengers traveling on plane tickets received free of charge, for which the passenger paid only taxes and/or airport fees (i.e., donations, tickets received as a benefit, etc.).

4. If you purchase a Business Class Upgrade, you will be entitled to use the following services and benefits:

  • Check-in at the Business Class counter.
  • Priority boarding and baggage handling.
  • Access to Copa Club at the airport, as well as access to United Club and other Star Alliance® affiliated clubs worldwide at participating airports (at airports where such clubs are offered).
  • Business Class seats and service during the flight.

5. If you purchase an upgrade, the conditions of your original plane ticket will remain in effect following the upgrade. This includes conditions pertaining to minimum and maximum length of stay, cancelation, penalties, changes, and baggage policies. ConnectMiles miles earned will be based on the original class of service, not the class of service for which the upgrade was purchased.

6. The baggage policy applicable to the plane ticket you originally purchased will remain valid and in effect, even after an upgrade is purchased. Please see our baggage policy on our website for more information.

7. If you requested any special meals when purchasing your original ticket, Copa Airlines will make every effort to fulfill your request.

8. If you purchase an upgrade, Copa Airlines or Copa Airlines Colombia cannot guarantee a specific seat assignment in Business Class. Your seat number will depend on space availability.

9. The total price you pay for the upgrade includes taxes and fees.

10. An upgrade may be canceled or changed up to 24 hours prior to the departure of your flight. After that time, an upgrade cannot be changed or canceled.

11. If the passenger is not present for the flight, no refund will be issued.

12. The amount paid for your upgrade is non-refundable.

13. In the event that Copa Airlines cancels a flight for reasons attributable to the airline, Copa Airlines will make every effort to assign you a Business Class seat on another flight. If a Business Class seat is not available on another flight, the amount paid for the upgrade will be refunded to the passenger. To request a refund for this reason, you must email customerservice@copaair.com

14. If you cannot be assigned a Business Class seat, you will travel in the class of service for which you originally purchased a ticket; any upgrade purchased for your original reservation cannot be transferred to a new flight. The amount paid for the upgrade will be refunded to you. To request a refund for this reason, you must email customerservice@copaair.com

15. If you change, cancel, or miss your flight for reasons of force majeure (death of a relative or disability due to health matters) , Copa Airlines will refund the charge for your upgrade, regardless of whether the fare for the original ticket is refundable. The upgrade may not be assigned and/or transferred to another flight or to another passenger. To request a refund, you must email customerservice@copaair.com

16. Copa Airlines reserves the right to amend the foregoing conditions at any time and at its sole discretion.

17. By purchasing this upgrade, the passenger accepts all terms and conditions of the Upgrade Program.