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FAQ
Learn more about the program, reading the most frequently asked questions.
The Program
ConnectMiles is a loyalty program with all the features you expect. It lets you earn miles on all flights on Copa Airlines, Copa Airlines Colombia, Star Alliance member airlines, and other partner airlines. You can also earn miles for your transactions with our other partners, such as banks and hotels. The miles you earn with ConnectMiles can be redeemed for award tickets —which can be used for travel to more than 1,300 destinations in 193 countries— and for other benefits.
Yes, ConnectMiles’ PreferProgram is an exclusive program for PreferMembers that is designed to recognize and reward our most loyal travelers. The qualifying period for a status in the PreferProgram is a calendar year (January to December). PreferMembers can enjoy exclusive benefits from the moment they reach a status and for the following year.
Yes, children who are two years of age or older can enroll.
Miles will expire after 24 months of inactivity.
The balance of your MileagePlus account remains the same and will remain under the terms and conditions of the program established by United. As a member of the Star Alliance network, Copa Airlines allows you to redeem your MileagePlus miles, as well as any other airline loyalty program included in the network, for flights operated by Copa.
Benefits and Experience
ConnectMiles is the best way to stay connected with Copa Airlines. Our members receive exclusive benefits and more award miles when flying on Copa Airlines and Copa Airlines Colombia.
The benefits that ConnectMiles offers to all members are:
- Earn at least 500 miles on flights that have a shorter distance on Copa Airlines or Copa Airlines Colombia.
- Qualifying for a PreferMember status is easy. It requires less qualifying miles and segments, and they are personalized according to the Copa Airlines routes.
- Better redemption prices, especially within the Copa Airlines flight network.
- As a part of the Star Alliance network, members can earn and use their miles on more than 27 airlines, connecting you with more than 1,300 destinations in 193 countries.
- Enjoy mutual benefits with United.
- Enjoy access to Standard Award miles fare.
PreferProgram
The ConnectMiles PreferProgram has 4 levels or status:
- First level: Silver
- Second level: Gold
- Third level: Platinum
- Fourth Level: Presidential
Qualifying miles must be earned between January 1 and December 31 (one calendar year). The earned status and benefits are valid immediately and will last until February 28 of the following year.
In addition to the general ConnectMiles benefits, the PreferProgram offers exclusive benefits such as:
- Courtesy upgrades (only for ConnectMiles PreferMembers)
- Priority check-in using our PreferAccess lines
- Priority boarding
- Access to Copa Clubs and Star Alliance Lounges (only Star Alliance Gold status)
- Coupons or courtesy upgrade certificates based on the member’s status (Platinum and Presidential)
- Extra baggage allowed
- Better availability for award tickets
- Recognition when flying with all Star Alliance member airlines
Courtesy upgrades are first given up to 5 days prior to the flight, and may also be given on the day of the flight at the airport depending upon availability. ConnectMiles members will receive upgrades based on their PreferMember status, as follows:
- Presidential: starting 120 hours prior to departure of the flight.
- Platinum: starting 72 hours prior to departure of the flight.
- Gold: starting 48 hours prior to departure of the flight.
- Silver: the same day before the prior to departure of the flight.
Platinum and Presidential PreferMembers receive ConnectMiles certificates for courtesy business class upgrades on March 1st of every year they qualify, and are available until the last day of February from the following year at 12:00 a.m. hrs. (Panama time zone). These certificates may be used on any Copa Airlines, Copa Airlines Colombia, or eligible United-operated flights. Certificates are awarded in the following manner:
- Platinum status: receive 3 certificates, which can be used in all Copa Airlines flights and United-operated flights that can be used regionally, as defined by United. Fare restrictions apply.
- Presidential status: receive 6 certificates, which can be used on all Copa Airlines flights and United-operated flights. Fare restrictions apply.
Earning miles
You can earn miles by flying on Copa Airlines, Copa Airlines Colombia, and Star Alliance member airlines.
To earn miles for your flight activity, you simply need to provide your ConnectMiles number when booking your flight. When you check in for your flight, make sure your account number appears on your boarding pass and that the name on your boarding pass matches the name on your ConnectMiles account. The miles you earn will be credited once your trip has been completed. In addition, you can earn miles by using co-branded credit cards and by using our other partners such as hotels and car rental companies.
Currently, the mileage accrual is based on distance flown. However in 2018, the accrual rate will be adjusted depending upon the family fare purchased.
ConnectMiles guarantees that members will earn a minimum of 500 miles per segment flown.
Redeeming Miles
ConnectMiles members can request award tickets online through ConnectMiles.com or through our Service Center by paying a fee.
ConnectMiles members can use their miles for award tickets on flights operated by Copa Airlines, Copa Airlines Colombia, and Star Alliance member airlines.
Copa Airlines has made some changes to redemption fares in order to better accommodate the needs of our network and the preferences of our passengers.
Yes, it is possible to redeem miles for travel in different classes on different types of flights. For example, you may purchase a round-trip ticket with the outbound trip in economy class and the return trip in business class.
Other Products
If you're short on miles for an award trip or upgrade, you can buy the extra miles you need.
You can buy miles as a gift for another ConnectMiles member.
A ConnectMiles member transfers miles that were already earned in their account to another member's account.
With the Transfer Miles program, a member transfers miles that were already earned in the member's account to another member's account. With the Gift Miles program, a member purchases new miles that are deposited into another member's account. In a Transfer Miles transaction, miles will be deducted from the purchaser's account and deposited into the recipient's account. In a Gift Miles transaction, no miles are deducted from the purchaser's account.
Allow up to 48 hours for Buy Miles, Gift Miles, or Transfer Miles to process and deposit into your ConnectMiles account.
Transaction will appear as “Points United Miles”. Your credit card will be billed immediately.
Transactions typically take up to 48 hours to complete.
This is part of the terms and conditions specified for participation in the ConnectMiles Buy Miles, Gift Miles, and Transfer Miles Program.
Submit your request by email to accounts@connectmiles.com providing your ConnectMiles account number, confirmation number and your email address.
Para saber por qué su transacción no se realizó, envíe su solicitud por correo electrónico a accounts@connectmiles.com. Proporcione su número de cuenta ConnectMiles, número de confirmación y su dirección de correo electrónico.
To find out why your transaction did not go through, submit your request by email to accounts@connectmiles.com. Provide your ConnectMiles account number, confirmation number, and your email address.
Buy/Gift/Transfer Miles of ConnectMiles are final and a non-refundable.
Submit your request by email to accounts@connectmiles.com. Provide your ConnectMiles account number, confirmation number and your email address.
Yes. Miles obtained with the Buy/Gift/Transfer ConnectMiles program will stop your miles from expiring.
A new 24-month non-expiration period begins each time a member has qualifying account activity by earning or redeeming miles. Mileage expiration is extended on both the source and recipient account when doing this transaction. To obtain your mileage expiration date, contact ConnectMiles Customer Service at 800-2455 or 321-3455.
No. Buy/Gift/Transfer of ConnectMiles do not count towards PreferProgram qualification.
Miles earned in another airline's program may not be transferred or combined with miles in your ConnectMiles account. If you would like to use miles from another airline's frequent flyer program for award travel on Copa, or if you need to make changes to an existing award reservation, please contact the partner airline directly for options and assistance.
Some promotions, like the offer you are referring to, are customized for specific ConnectMiles members and are therefore not transferable to other members. While you were not selected for this specific offer, we encourage you to watch for future ConnectMiles Buy Miles, Gift Miles, and Transfer Miles promotions throughout the year.
ConnectMiles Plan is a new way to accumulate the miles you need for travel.
Get up to 120,000 miles in a year by purchasing a set amount monthly.
Plus, get bonus miles every 3 months of your subscription.
Enrollment is open only to members with an active ConnectMiles account.
Members may enroll in one (1) ConnectMiles Plan associated with their ConnectMiles account. For more information, click here.
Each ConnectMiles Plan may be associated with only one (1) valid credit card.
American Express, Visa, and Mastercard credit cards are accepted.
The miles awarded to members for enrolling in a ConnectMiles Plan are not qualifying miles (as defined in the “About ConnectMiles” section of the ConnectMiles website) and do not count for purposes of qualifying for or maintaining status.
A maximum of 90,000 ConnectMiles miles may be purchased per month for each ConnectMiles account.
Recurring payments and the miles purchased per month are not refundable.
Airline Partners
As a member of the Star Alliance network, Copa Airlines allows ConnectMiles members to earn and redeem miles and is recognized when traveling on United and other Star Alliance member airlines.
Copa Airlines continues to enjoy a strong relationship with the United MileagePlus® program. ConnectMiles and MileagePlus® loyalty programs offer mutual and unique benefits such as access to Standard Rewards and upgrade certificates.
Yes, ConnectMiles offers its members opportunities to earn and redeem miles with other airline partners that add value to our network such as Aeroméxico, Gol, Azul and Emirates.
Other Partners
ConnectMiles has several key allied partners We focus on banks that offer co-branded credit cards. We also added a wider selection of strategic partners like hotels and rental car companies in order to increase the scope and usefulness of the miles.
You can earn miles each time you use the services of our partner, Marriott Rewards and Rocketmiles.
You can get a ConnectMiles credit card with BAC Credomatic in Panama and Central America, Banco General in Panama and Banco Promerica in Dominican Republic and Ecuador.
You can apply for a co-branded credit card directly from the bank offering the card in the countries where and when we have agreements in place.
Yes, miles earned using your co-branded credit card can be redeemed for award tickets.
Miles expire after 24 months of inactivity in your ConnectMiles account, but having a co-branded credit card is the easiest way to keep your account active. Each time you make a purchase with your credit card, your miles will remain valid for 24 months from the date of the purchase.
No, only miles flown count as PreferMember status qualifying miles.