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Use Flying
ConnectMiles offers you a world of award travel possibilities by letting you book award tickets on flights operated by Copa Airlines, Copa Airlines Colombia, Star Alliance member Airlines and other airline partners. Our award products give you the flexibility to manage both the price and convenience of your award trip.
General Award Ticket Rules
The following fees apply to award travel on Copa Airlines, Copa Airlines Colombia, Star Alliance airline partners, and other airline partners. All fees are applied per passenger. All fees are calculated based on the ConnectMiles account status used to book the award.
| International Award Services | Base | Silver | Gold | Platinum | Presidential |
|---|---|---|---|---|---|
| Personal Reservations Service Fee | $30 | No Fee | No Fee | No Fee | No Fee |
| Late Booking Fee (21 days or less) | $75 | $50 | $25 | No Fee | No Fee |
| Changes (More than 21 Days) | $75 | No Fee | No Fee | No Fee | No Fee |
| Changes (21 days or less) | $100 | $50 | $25 | No Fee | No Fee |
| Cancel & Refund Miles (More than 21 Days) | $100 | $60 | $30 | No Fee | No Fee |
| Cancel & Refund Miles (21 days or less) | $150 | $90 | $45 | No Fee | No Fee |
| Same Day Change Fee | $75 | No Fee | No Fee | No Fee | No Fee |
| Domestic Award Services | Base | Silver | Gold | Platinum | Presidential |
|---|---|---|---|---|---|
| Personal Reservations Service Fee | $30 | No Fee | No Fee | No Fee | No Fee |
| Late Booking Fee (21 days or less) | $25 | $20 | $15 | No Fee | No Fee |
| Changes (More than 21 Days) | $25 | No Fee | No Fee | No Fee | No Fee |
| Changes (21 days or less) | $25 | $20 | $15 | No Fee | No Fee |
| Cancel & Refund Miles (More than 21 Days) | $25 | $20 | $15 | No Fee | No Fee |
| Cancel & Refund Miles (21 days or less) | $25 | $20 | $15 | No Fee | No Fee |
| Same Day Change Fee | $25 | No Fee | No Fee | No Fee | No Fee |
Changes must be made at least 24 hours before departure when flying with one of our Star Alliance partners. In addition to the fees listed above, some changes may also require additional mileage upon modification.
Air Rewards Terms & Conditions:
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Infants are exempt from any penalty of redemption ticket.
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Travel awards do not accrue mileage and do not count as qualifying activity for the PreferProgram.
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ConnectMiles award tickets booked between 21 days or less from the day of the travel will be subject to a late booking fee.
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Awards may not be combined or used with any other travel certificate, discount voucher, coupons, special offers, or specific promotional fares.
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Saver Awards have limited availability and are subject to capacity controls. Availability at peak travel times to prime destinations is rare.
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Standard Awards offer expanded availability on flights operated by Copa Airlines, Copa Airlines Colombia, and United. Standard Awards are available on most flights, at most times, and provided there are still seats available for sale.
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The regions where the member wishes to travel determine pricing for award travel.
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Members can combine different award types (Saver & Standard) and cabins to create award tickets.
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Most travel award itineraries may be booked at ConnectMiles.com; however, certain air awards may only be booked via our ConnectMiles Service Center.
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Two open-jaws are permitted per round-trip award. Also, one stopover is permitted on round trip award travel only.
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Cities and countries served by the Star Alliance partners are subject to change.
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A same-day change on award tickets is permitted on Copa Airlines (same policy as a paid ticket).
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Unused or canceled ConnectMiles awards may be re-deposited back to the account from which the miles were withdrawn. Award re-deposits from unused or cancelled awards are subject to applicable fees.
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Award tickets are valid for one year from original date of issue. All travel must be completed within one year from date of issue in order to apply for a refund.
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Copa Airlines does not have any restricted travel dates for ConnectMiles awards; however, some partners may have restricted travel dates.
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All Members are responsible for all applicable federal inspection fees, terminal facility fees, customs and immigration fees, infant tickets (when required for children under two years of age) and any other fees or surcharges applicable to award travel.
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Fees and surcharges must be paid at the time the award is ticketed. Also, some international departure fees are due at the airport and payable in cash only.
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Once an airline ticket is issued, the passenger name on the ticket may not be changed and the ticket may not be used by anyone else.
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The administrative fee associated with the issuance of a ticket are not refundable under any circumstances, with the exception of airport taxes if applicable.
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All ConnectMiles Terms and Conditions apply.
*Open-jaw is a round trip where passengers do not return to the city where they departure and/or does not departure to the city where they first landed.