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Terms and Conditions of the ConnectMiles Program

The ConnectMiles Program loyalty program (the “ConnectMiles Program”) is the joint loyalty program of Compañía Panameña de Aviación, S.A., a corporation organized and existing pursuant to the laws of Panama (“Copa Airlines”), Aerorepublica, S.A., a corporation organized and existing pursuant to the laws of Colombia (“Copa Colombia”) and of any other entity which in the future adopts the ConnectMiles Program as its loyalty program (“Future Airlines” and together with Copa Airlines and Copa Colombia, the “Airlines”). Copa Airlines will initially manage and operate the ConnectMiles Program (the “Administrator”), but may delegate management, operation and any other obligations to a third party in its sole discretion at any time.

The terms and conditions of the ConnectMiles Program set forth below are effective as of [May 1st 2015] (as amended and modified from time to time, these “Terms and Conditions”). The ConnectMiles Program is unrelated to, and shall replace all prior terms and conditions of any frequent flyer or loyalty program in which any of the Airlines participated, including United Airlines’ MileagePlus® Program or One Pass®. Each member of the ConnectMiles Program (each a “Member” and together the “Members”) shall be subject to these Terms and Conditions.

General Terms and Conditions Changes to the ConnectMiles Program and Terms and Conditions

The present Terms and Conditions as well as other rules, special offers and benefits of the ConnectMiles Program may be modified, amended and/or substituted at any time and in any manner, without prior notice to Members. The Administrator and the Airlines reserve the right to terminate the ConnectMiles Program in the discretion of the Administrator or the Airlines without prior notice to Members. The Administrator and the Airlines may transfer their respective ownership interest and/or administration of the ConnectMiles Program to another entity without prior notice to the Members. In this case, such entity shall have the same rights and duties of the Administrator and/or the Airlines, as applicable, under these Terms and Conditions. By accepting these Terms and Conditions, each Member agrees that the termination of the ConnectMiles Program and/or changes, amendments or modifications to the ConnectMiles Program or of the Terms and Conditions shall not give rise to any claim for damages whatsoever by any Member against any of the Airlines or the Administrator.

The accrual of mileage does not entitle Members to any vested rights with respect to such mileage accrued, awards or program benefits. In accumulating mileage awards or program benefits, Members may not rely upon the continued availability of any award, award level or program benefits. Members may not be able to obtain all offered awards for all destinations or on all flights. Without prior notification to the Members, any award, including award tickets, may be subject to increased mileage redemption requirements or new restrictions. The Airlines, notwithstanding the restrictions set forth above, may at any time, among other things, with or without notification to the Members (i) end their participation in the ConnectMiles Program pursuant to the terms set forth above; (ii) withdraw, limit, modify or cancel any award, including award tickets; (iii) change benefits, conditions of participation or mileage levels, rules and methodology for earning and redeeming mileage, rules for the use of travel awards and effectiveness of mileage; and (iv) add travel blackout dates, limit the number of seats available for award tickets (including, but not limited to, not allocating any seats on certain flights) or otherwise restrict the continued availability of travel awards or special offers.

These Terms and Conditions control Members’ membership and participation in the ConnectMiles Program and no covenants at law or in equity shall be implied or incorporated herein in any manner.

The Members accept these Terms and Conditions as part of the standard enrollment process by clicking on the appropriate space, and also agree that the following shall all constitute express acceptance of these Terms and Conditions and of the Privacy Policy (defined below): (i) redemption of mileage; (ii) accrual, consumption and/or use of any mileage or other benefit offered by the ConnectMiles Program; (iii) acceptance and use of a credit, charge and/or debit card by an individual pursuant to which mileage is accrued based on its use; and/or (iv) any other activity performed by the Member to participate in or to gain entry into the ConnectMiles Program, including enrollment in the ConnectMiles Program.

These Terms and Conditions plus additional important terms not set forth herein, including specific rules and mileage requirements for the granting of award tickets, expiration of miles and awards, additional charges applicable to award tickets, reimbursement for partially used award tickets and others will be available at http://connectmiles.copaair.com/en/(the “Website”). It is the responsibility of the Members to review and comply with these Terms and Conditions and to review and comply with additional information made available to the Members, such as news bulletins and account status alerts, posted at the Website or any website of the Airlines in order to understand the rights, responsibilities and status levels of the Members under the ConnectMiles Program. The ConnectMiles Program will attempt to advise Members of various matters of interest through such means as may be appropriate, such as account summaries, electronic mail, newsletters and the Website, but the Administrator and the Airlines shall have no liability for any failure to do so. By agreeing to these Terms and Conditions, ConnectMiles Members agree that their account statements and other notifications may, at the discretion of the Administrator, be provided by electronic mail only.

Liability of the Administrator and the Airlines

In no event shall the Administrator or the Airlines be liable to any Member, or anyone claiming through a Member, for any direct, indirect, consequential, punitive or similar damages, or lost revenue or profits, arising out of the Administrator’s or the Airlines’ acts or omissions in connection with the ConnectMiles Program.

The Administrator and the Airlines shall not assume joint and several liability for each other.

If the Administrator and/or the Airlines improperly deny a Member mileage credit, travel award or some other benefit, the Member’s exclusive remedy shall be the issuance of the improperly denied credit, award or benefit if available, or such other alternative comparable benefit as determined by the Administrator or the Airlines, who shall have no additional liability whatsoever.

Interpretation of Terms and Conditions

The Administrator and the Airlines have the sole right to interpret and apply these Terms and Conditions such as in cases where there is a conflict between any provisions of these Terms or Conditions or where a Member challenges these Terms and Conditions.

Eligibility of Members

Natural individuals older than two (2) years of age are eligible to become Members (each an “Eligible Person”). Non-natural persons (such as corporations, partnerships, limited liability companies and other businesses and not-for-profit entities) are not eligible to become Members of the ConnectMiles Program at this time and may not accrue mileage.

Currently, membership in the ConnectMiles Program is free of charge for the Members; however, the Administrator and the Airlines reserve the right to establish at any time a charge for membership in the ConnectMiles Program.

Membership and participation in the ConnectMiles Program may be prohibited or restricted in some countries and/or localities and nothing in these Terms and Conditions should be read to override or circumvent any applicable laws, rules or regulations of any jurisdiction.

Enrollment in ConnectMiles Program

Membership in the ConnectMiles Program is personal and non-transferable. Eligible Persons may enroll in the ConnectMiles Program at the Website or at certain points of service of the Airlines and must provide their: (i) full name, (ii) electronic mail address, (iii) date of birth, (iv) nationality, (v) Password (as defined below) and (vi) Service Center PIN (as defined below) . Each Member is responsible for the completeness and accuracy of all personal information provided upon enrollment in the ConnectMiles Program and for updating his or her information, including electronic mail address, physical address and telephone number. The Administrator and the Airlines shall have no liability for misdirected or delayed correspondence or any consequences thereof and each Member assumes all responsibility arising from any incomplete, partial or inaccurate information provided to the ConnectMiles Program.

All account information constitutes proprietary information of the ConnectMiles Program and Members may access this information only for the purpose of obtaining information about their own accounts. Members may not delegate or grant access (via power of attorney, contract or otherwise) to their accounts or the proprietary information of the ConnectMiles Program to any third party. Account information may not be reproduced or distributed without the prior written consent of the Administrator.

Upon acceptance into the ConnectMiles Program, the individual becomes a Member of the ConnectMiles Program and accepts these Terms and Conditions and the ConnectMiles privacy policy found at https://www.copaair.com/en/web/gs/privacy-policy. The Members authorize the Administrator and/or the Airlines to collect, maintain, use and share their information, including, without limitation, names, addresses, account and other information in accordance with the Privacy Policy (which shall include the right of the Administrator to share such information with ConnectMiles business partners, such as other airlines, hotels, rental car agencies, banks and others). The Privacy Policy is merely a statement of administrative protocol; it is not a contract, nor does it create any contractual or legal rights on behalf of any Members.

The Administrator and the Airlines reserve the right to refuse enrollment in the ConnectMiles Program to any person who does not comply with the requirements of the ConnectMiles Program or these Terms and Conditions, does not provide the enrollment information required above or provides misleading or inaccurate information or whose previous account has been cancelled by the Administrator and/or the Airlines. Members may not have more than one (1) account each in the ConnectMiles Program. Only one (1) Member may be enrolled per ConnectMiles Program account. ConnectMiles Numbers (defined below) are nontransferable. If more than one (1) account is assigned to the same individual, the duplicate account will be cancelled by the Administrator and accrued mileage in the account of the Member to be cancelled will be transferred to the non-cancelled account. A Member who enrolls in the ConnectMiles Program other than for the first time will not be eligible for any bonus or promotion then being offered to individuals enrolling in the ConnectMiles Program for their first time.

Upon enrolling in the ConnectMiles Program, Members shall receive a unique account number, which shall be non-transferable and shall be referred to as the Member’s “ConnectMiles Number” or “account number”; such identification number shall be valid only in relation to ConnectMiles Program transactions. Members may have access to log into the Website, where they may create a password to access their ConnectMiles Program account (“Password”), have access to a variety of self-service tools, and be able to complete certain transactions. Service center personal identification numbers (“Service Center PIN”) created by Members shall be used to identify the Members in transactions carried through the ConnectMiles Program call center. For security purposes, the Members may be requested to supply a Service Center PIN and/or Password when conducting certain transactions in writing, by phone or on the Internet such as making reservations, redeeming mileage or changing personal information. Each Member is solely responsible for the use of his or her Service Center PIN and/or Password in relation to any transactions related to the ConnectMiles Program, any of the Airlines, or the Administrator. Therefore, Members should not disclose their Service Center PIN and/or Password to any third parties. Each Member is solely responsible for any and all of his or her actions or any actions of third parties using the Member’s Service Center PIN and/or Password, including, without limitation, (i) any transaction(s) within the Member’s ConnectMiles Program account, (ii) any violation of these Terms and Conditions or (iii) any transactions related to the Administrator or any of the Airlines. The Administrator and/or the Airlines shall not be responsible for any loss or action arising from unauthorized use or use by a third party of a Member’s Service Center PIN and/or Password. The Administrator and the Airlines will not re-credit miles for redemptions when a Member’s Service Center PIN or Password has been used.

From time to time, the Administrator may deliver electronic summaries of Member accounts. The Administrator does not guarantee that account summaries or similar communications are free from error. By enrolling in the ConnectMiles Program, each Member agrees that the Administrator reserves the right to correct any account summary or similar communication wrongfully delivered and further agrees that the account summaries are provided for convenience purposes only.

Prohibition of Certain Activities; Audits and Account Suspensions

A Member’s accrued mileage is personal and non-transferable. Therefore, a Member’s mileage may not be devised, gifted or bequeathed to another Member or any other individual or comingled with the mileage of another Member, except under the express terms offered by the ConnectMiles program at any particular time.

Accrued mileage does not have any monetary or commercial value and mileage, certificates, awards or benefits may not be purchased, sold, bartered, assigned, gifted, raffled or transferred, except when such transaction is permitted and authorized by the prior written consent of the Administrator or these Terms and Conditions. Any mileage, certificates, awards or benefits transferred, assigned or sold in violation of these Terms and Conditions or without the consent of the Administrator may be forfeited or canceled and may result in termination of a Member’s membership, denial of boarding with respect to the ticket holder, and, at the Administrator’s or the Airlines’ discretion, completion of the travel only upon payment of an applicable fare.

Membership in the ConnectMiles Program is a privilege that may be revoked by the Administrator and/or the Airlines in their sole discretion without any duty to compensate a Member or to acknowledge awards or mileage or benefits earned or accrued by a Member as of the termination date of such Member’s membership in the ConnectMiles Program or suspension of the account of the Member, in cases including, without limitation, (i) irregular behavior, fraud or fraudulent activities or willful misconduct, (ii) any violation of applicable laws, rules or regulations, (iii) willful misconduct of the Member including, but not limited to, any misrepresentation of information furnished to the Administrator, the Airlines or ConnectMiles Program affiliates by any Member, (iv) verbal or physical abuse by a Member of any employee, agent, director or officer of the Administrator and/or the Airlines, their respective affiliates or subsidiary companies or partner airlines whether or not the Member is determined to be civilly, criminally or otherwise liable for such actions, (v) failure to comply with any applicable rule, including without limitation, fare rules, carriage conditions, tariffs or others, (vi) failure to comply with these Terms and Conditions or an Airline’s contract of carriage, or (vii) conduct otherwise detrimental to the interests of the ConnectMiles Program, the Administrator or the Airlines.

Termination of a Member’s account will result in the loss of all the privileges and/or benefits a Member is entitled to under the ConnectMiles Program, including, but not limited to, revocation of award tickets, revocation of accrued mileage, cancellation of unused tickets acquired by redeeming mileage and loss of status and the benefits accompanying the lost status.

A Member whose account has been terminated will not be eligible to create a new ConnectMiles Program account except in the sole discretion of the Administrator. If the Administrator and/or the Airlines decide not to terminate the account of a Member for any of the actions set forth above and permit the Member to maintain his or her membership in the ConnectMiles Program, the Administrator and/or the Airlines may take other actions such as a reduction of accrued mileage in the Member’s account and/or a reduction of his or her status level in the ConnectMiles Program, without prejudice to the legal remedies available under applicable law.

In order to ensure compliance with these Terms and Conditions, applicable conditions of carriage and/or tariffs, the Administrator and the Airlines reserve the right to audit any and all Member accounts at any time and without notice to the Members. During the audit process, it may be necessary to block access to Member accounts.

During the course of an audit or investigation, a Member’s account information may be shared with any third party with whom the Administrator or the Airlines have contracted to assist in performing such audit or investigation.

In the event that an audit or investigation reveals discrepancies or possible violations of these Terms and Conditions, the Administrator and/or the Airlines may, without notice to the Member and in addition to any other remedies described herein or otherwise available (i) delay the processing of award redemption requests, (ii) cancel any outstanding award redemptions, (iii) withdraw all mileage wrongfully accrued (whether by mistake, fraud, discrepancy and/or by violation of the Terms and Conditions), (iv) withhold statements and/or suspend the account of a Member and (v) terminate a Member’s membership in the ConnectMiles Program. While an account is suspended, the Member may continue to accrue miles in his or her account, but no mileage redemptions or other transactions will be permitted and any outstanding award redemptions will be cancelled. Cancelled award redemptions must be surrendered to the Administrator or the Airlines upon the request of the Administrator or the Airlines, respectively; and any e-tickets issued will be automatically recalled and cancelled.

Prohibition of sale or exchange
The sale or exchange or attempted sale or exchange of any mileage, awards or benefits other than as expressly authorized by Copa Airlines is prohibited. Any mileage, awards or benefits transferred, assigned or sold in violation of the Program Rules may be confiscated or canceled and the ConnectMiles member involved may be subject to additional penalties in accordance with the Program Rules. The use of award tickets that have been acquired by purchase, exchange or other conduct in violation of Program Rules may result in termination of membership, cancellation of accrued mileage, awards or benefits, confiscation of the tickets, denial of boarding with respect to the ticket holder, and, in Copa Airlines’ sole and absolute discretion, completion of travel only upon payment of an applicable fare.

Responsibility of Members for Prohibited Actions; Disputes

Members engaging in prohibited practices set forth in these Terms and Conditions, and any other party using any benefit or award ticket obtained pursuant to prohibited practices, shall be responsible for the full payment of any and all expenses, costs, ticket prices, tariffs and/or damages, including attorneys’ fees, incurred or suffered by the Administrator and/or the Airlines as a result of the prohibited actions or for the collection of amounts suffered by the Administrator or the Airlines for the legal and operative costs arising from any and all actions taken by the Administrator or the Airlines with respect to prohibited actions.

Local Taxes

Under the applicable laws of each country, state, city, locality or other political subdivision, the sale of mileage by the Administrator or the Airlines and issuance of award tickets may be subject to taxes, fees and/or other charges required to be paid pursuant to applicable law, which shall be paid by the Member and are the sole responsibility of the Member completing such transaction.

Membership Levels

The ConnectMiles Program has distinct membership levels that it offers its Members, and the requirements for attaining a given status level are set by the Administrator from time to time and may be modified in any manner and at any time, in the Administrator’s sole discretion. Membership level information may be found on the Website. The Administrator makes no representation that all Members (even Members of the same status level) will be treated equally for all purposes in all circumstances. For example, the Administrator may determine to offer or provide awards (including mileage and ticket awards), program benefits, offers (including special offers) and any other forms of promotion to Members with differences between status levels and even between Members of the same status level.

Disclosure of Members’ Information

Regulations in the different countries where the Airlines or any other partner airlines operate may require the Administrator and/or the Airlines to provide certain governmental agencies and bodies with the Members’ information. By becoming a Member, each Member agrees that the Administrator and/or the Airlines may disclose personal information of the Members, with or without the Member’s consent, as required by applicable law to any governmental authorities or third parties. In addition, by becoming a Member, each Member agrees that the Administrator and/or the Airlines may share personal information of the Members to business partners of the ConnectMiles Program, including without limitation, hotels, rental car agencies, airlines and other business partners.

Partners
The ConnectMiles “partners” include airlines, hotels, rental car companies or other entities who offer products or services as awards in the program and who allow the accrual of mileage to members who use their products or services.

The following airline partners have been active since July 1st 2015: Japan Airlines, Aegean Airlines, Air Canada, Air India, Air New Zealand, All Nippon Airways, Asiana Airlines, Austrian Airlines, Avianca, Brussels Airlines, Croatia Airlines, EgyptAir, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Portugal, Thai Airways, Turkish Airlines, United Airlines, Air China.

The following air partner has been active since July 22nd: 2015: Avianca Brazil

The following air partner has been active since September 4th 2015: Gol Transportes Aéreos

The following air partner has been active since March 1st 2016: Aeromexico

The following air partner has been active since March 1st 2018: Azul Linhas Aereas Brasileiras

The following air partner has been active since April 15th 2019: Emirates.

Different terms and conditions apply per partner.

The accrual rate for airline partners are determined by each travel partner. Different terms and conditions apply per partner. See the accrual rate in our website by clicking on the menu option “Earn Miles” and “Use Miles”.

The following non-air partner has been active since June 15th 2015: BAC International Bank (Credomatic).

• The status earned by acquiring a bank partner credit card will be removed if the product is cancelled as well as other benefits associated with the cobrand credit card. Also, once the card of the main account is cancelled, the status given to any additional accounts will also be removed.

The following non-air partners have been active since July 1st 2015: Marriott Rewards, EAN Services (National Car Rental, Alamo Car Rental).

The following non-air partner has been active since July 20th 2015: Banco General S.A.

The following non-air partner has been active since September 11th 2015: Avis - Budget Car Rental

The following non-air partner was active from October 1, 2015 to October 31, 2017: Banco Corpbanca Colombia S.A

The following non-air partner have been active since April 1st 2017: Banco Promerica (Dominican Republic).

The following non-air partner have been active since September 1st 2017: Produbanco (Ecuador).

The status earned by acquiring a bank partner credit card will be removed if the product is cancelled as well as other benefits associated with the cobrand credit card. Also, once the card of the main account is cancelled, the status given to any additional accounts will also be removed.

The following non-air partner have been active since October 22nd 2019: Banco Promerica (Guatemala).

The following non-air partner have been active since October 24nd 2019: Banco Promerica (Costa Rica).

The following non-air partner has been active since November 1st 2015: Attenza

Different terms and conditions apply per partner. See the accrual rate in our website by clicking on the menu option “Earn Miles”.

Earning ConnectMiles Miles at Mail Boxes Etc.
1. The partnership between Mail Boxes Etc. and ConnectMiles begins on July 1, 2016.
2. ConnectMiles members will be able to earn miles at all MBE locations in Panama (except for the Albrook MBE location) beginning on July 1, 2016. Locations in the Dominican Republic will participate beginning on August 1, 2016.
3. To earn miles, the customer must be an active ConnectMiles member.
4. The customer will earn 1 mile per dollar spent at Mail Boxes Etc., provided that the amount spent is at least US$10 or the equivalent thereof in local currency. The amount spent does not include taxes or surcharges of any kind, or any other charges that do not constitute sales.
5. The customer must provide or enter his or her ConnectMiles number correctly when paying or registering the number in the Mail Boxes Etc. system. Miles will be credited to the account registered with Mail Boxes Etc. once the payment has been processed, prior to the cut-off date previously agreed by the customer and Mail Boxes Etc.
6. By providing or entering his or her ConnectMiles number, the member accepts the MBE terms and conditions and the ConnectMiles program terms and conditions.
7. The name of the Mail Boxes Etc. accountholder must be identical to the name on the ConnectMiles account. Corporate customers are not eligible.
8. Miles will be credited to the customer’s ConnectMiles account approximately 60 days after the purchase.
9. The customer may not earn miles for past purchases if his or her ConnectMiles number was not provided or was entered incorrectly at the Mail Boxes Etc. location.
10. Mail Boxes Etc. and ConnectMiles reserve the right to change the mileage-earning structure.
11. Any claims must be submitted at the respective MBE location or emailed to Info@mbe-ca.com for processing.
12. Promotions are subject to change. ConnectMiles Terms and Conditions apply.
13. Mail Boxes Etc. Terms and Conditions apply.

MAXIFLOTA CONNECTMILES TERMS AND CONDITIONS
• Beginning July 1, 2016, MAXIflota customers will be able to earn ConnectMiles miles for purchases made with MAXIflota ConnectMiles cards at participating Delta service stations.
• To earn ConnectMiles miles, you must use a MAXIflota ConnectMiles card, and your valid ConnectMiles number must be associated with your card.
* If you do not have a MAXIflota card, you can learn more by calling 279-2929 or emailing soporteflota@petrodelta.com
* If you do not have a ConnectMiles account, you can join at connectmiles.com
• Accounts may be linked in either of the following ways:
* All of the accounts on the MAXIflota agreement earn miles for a single ConnectMiles account.
* Each account on the MAXIflota agreement earns miles for a different ConnectMiles account.
• Miles will be earned as follows:
* 1 gallon of gas = 1 ConnectMiles mile
* Numbers will not be rounded; the number of miles will be based on the whole number.
• The Maxiflota terms and conditions remain in effect, and MAXIflota cards continue to have the same parameters as they did prior to participation in the mileage-earning program.
• MAXIflota ConnectMiles customers will earn miles for gas purchases only.
• Customers will earn miles beginning in the first month of participation in the mileage-earning program, which will be July 2016. Miles may not be earned retroactively.
• Any issues with your Maxiflota ConnectMiles card can be reported by calling 279-2929 or emailing soporteflota@petrodelta.com.
• You can view the miles earned with your MAXIflota ConnectMiles card using the MAXIflota online inquiry tool (http://consulta.petrodelta.com)
• The ConnectMiles miles you have earned will appear in your ConnectMiles account, in the “Others” section, as “Maxiflota ConnectMiles.” These miles will appear in your account within 10 business days of your MAXIflota billing date.
• Please keep your receipts in case of any questions or concerns.
• Some conditions are subject to change without prior notice.

TERMS AND CONDITIONS MAGIC DREAMS
1. The ConnectMiles mileage-earning agreement between Copa Airlines and Panatickets takes effect on May 20, 2016.
2. After the agreement between the two companies takes effect, customers will earn ConnectMiles miles for all ticket purchases for concerts organized by Magic Dreams.
3. The mileage-earning structure will vary by concert and/or event. In general, for regular sales, the mileage-earning structure will be one mile per dollar. The number of miles earned will be based solely on the ticket price, not including service charges, taxes, or other special charges.
4. Magic Dreams and Copa Airlines reserve the right to determine the mileage-earning structure for each event.
5. Customers may earn miles for the purchase of a maximum of 4 tickets per customer, per event. To earn miles, customers must sign up or provide their ConnectMiles number before completing the purchase.
6. Miles may not be earned after the purchase has been completed. Miles may not be earned retroactively, or for any past purchases that customers may have made without providing their ConnectMiles number.
7. Miles earned for the purchase of event tickets will be credited to your ConnectMiles account within 10 business days following the event.
8. Earning miles is a benefit that applies exclusively to the price set for earning ConnectMiles. Miles may not be earned for other promotions or discounts.
9. Magic Dreams reserves the right to apply mileage-earning promotions, such as doubling or tripling, as the case may be.
10. The opportunity to earn miles for the purchase of Magic Dreams event tickets is independent of your credit card’s mileage-earning program.
11. Miles earned for the purchase of Magic Dreams event tickets will be credited directly to the customer’s ConnectMiles number or account, regardless of the payment method used.
12. Magic Dreams accepts cash, Visa, MasterCard, and Clave card.
13. By completing the purchase transaction, the customer accepts the terms and conditions described herein, as well as the mileage-earning chart that corresponds to the event for which the customer is purchasing tickets.
14. Any claims must be emailed to Info@panatickets.com for processing.
15. All ConnectMiles program terms and conditions apply.
16. All Panatickets terms and conditions apply. http://panatickets.com/terminos-y-condiciones/

Earning ConnectMiles Miles at American Trade Hotel
1. The partnership between American Trade Hotel (ATH) and ConnectMiles begins on January 1, 2017.
2. To earn miles, the customer must be an active ConnectMiles member.
3. Customers may earn miles for contracts signed on January 1, 2017 or after.
4. Customers may earn miles only for events held at the hotel, and the mileage-earning structure will be as follows:

High Season January, February, March, April, May, August, October, December	Low Season June, July, September, November	"Grand Slam"
$3 = 1 Mile	$2 = 1 Mile	15,000 miles for spending at least $25,000

5. The maximum number of miles that may be earned for events held at ATH is 15,000 miles per customer, regardless of the amount spent on the events.
6. The number of miles earned for each event will be calculated based on the amount spent before any taxes or service charges.
7. Customers may earn miles only for events held at American Trade Hotel.
8. May not be combined with other promotions.
9. ATH reserves the right to change which months are included in the high and low seasons.
10. The customer must provide his or her ConnectMiles number at the time of payment. Miles earned will be credited to the account provided after the payment has been processed.
11. By providing his or her ConnectMiles number, the member accepts the ATH terms and conditions.
12. The name of the person associated with the event to be held at ATH must be identical to the name on the ConnectMiles account.
13. Miles will post to the customer’s ConnectMiles account approximately 30 days after the final purchase is made and the event is paid for in full.
14. The customer may not earn miles retroactively if his or her ConnectMiles number was not provided or was entered incorrectly when paying at ATH.
15. ATH and ConnectMiles reserve the right to change the mileage-earning structure.
16. Any claims must be submitted to ATH or emailed to sales@americantradehotel.com for processing.
17. Promotions are subject to change.
18. ConnectMiles Terms and Conditions apply.
19. ATH Terms and Conditions apply.

UberCONNECT Promotion
1. These terms and conditions are an integral part of the ConnectMiles mileage earning agreement in place between Copa Airlines and uber.
2. To participate in the promotion of uberCONNECT, Uber users will assume an administrative cost of $ 0.75 additional to the uberX service fee and authorize Uber to collect this amount on behalf of Copa Airlines * and the subsequent payment to Copa Airlines of this sum. * 3. To participate in this promotion and earn the miles, the customer must have the same email registered in the Uber account and in the ConnectMiles account. * The user authorizes Uber to share the email with Copa Airlines in order to credit the corresponding miles. * 6. The split fare option on the Uber app does not apply with this promotion *, likewise this promotion does not apply to canceled trips. * * 13. To participate in this promotion you must have registered a valid debit or credit card or an electronic payment method in the application. * And run the last 3 numbers.
3. To participate in this promotion and earn miles, the e-mail address associated with the customer’s uber account must be the same as the e-mail address associated with the customer’s ConnectMiles account.
4. This promotion is valid exclusively for uber rides using the uberCONNECT service, which will be available from December 1 to December 31, 2016.
5. uber users participating in the promotion will earn 50 miles for requesting uberCONNECT service prior to requesting a ride, regardless of the ride distance or fare.
6. uber’s fare-splitting option cannot be used with this promotion.
7. To participate in this promotion and earn miles, customers must choose uberCONNECT service prior to requesting a ride.
8. Miles may not be earned retroactively, or for any rides taken prior to the start date of the promotion.
9. Miles earned for rides using the uberCONNECT service will post to the customer’s ConnectMiles account within 45 business days following the ride.
10. This promotion may not be combined with any other active promotion and/or discounts, and is not valid with other service options provided by Uber (such as Uber X, Uber XL, Uber X English, UberBLACK, or UberSUV).
11. Miles earned for rides using the uberCONNECT service will be credited directly to the customer’s ConnectMiles account, regardless of the payment method used.
12. The opportunity to earn miles for rides using the uberCONNECT service is independent of any mileage-earning program offered by the customer’s credit card.
13. Any claims must be e-mailed to accounts@connectmiles.com
14. All Uber terms apply. To review these terms, please visit: https://t.uber.com/terminosuberconnect
15. All ConnectMiles terms and conditions apply.

ConnectMiles-Barceló Terms and Conditions:
1. Barceló Hotel Group will give each ConnectMiles member one (1) miles for every dollar ($1) spent at barceló.com for stays at any of the 42 4-star and 5-star city hotels and resort hotels in 10 countries and territories across Latin America, specified in the relevant section 14 of these Terms and Conditions.
2. The number of miles to be credited for spending through Copa Vacations will be calculated according to different conditions.
3. The ConnectMiles member is responsible for indicating that he or she belongs to the ConnectMiles program, and for providing the necessary information at the hotel reception desk during check-out so that the base miles can be credited to his or her account.
4. The miles will be credited to the ConnectMiles member’s account between 4 and 6 weeks after the check-out date.
5. If the necessary information is not provided at check-out, the ConnectMiles member may request that the base miles be credited by e-mailing connectmiles@barcelo.com within 6 months following check-out. The miles will be credited to the ConnectMiles member’s account between 4 and 6 weeks after the request for mileage credit is approved, if applicable.
6. If you need assistance with your reservations or have questions about miles that have not been correctly credited to your account, please contact connectmiles@barcelo.com
7. Any attempt to violate any of the rules established herein, or to provide false information with the intent to commit fraud, will be prosecuted in accordance with the laws in force. ConnectMiles members agree to and accept the strict enforcement of all provisions of these rules. Any fraudulent attempt to obtain the bonus offered by engaging in alteration, forgery, or tampering will result in cancellation of the member’s ConnectMiles account. ConnectMiles members are solely responsible for any present or future situation that may occur as a result of their own error or negligence, or for any cause not attributable to Copa Airlines and/or Barceló.
8. All ConnectMiles program terms and conditions apply. For more information, please go to ConnectMiles.com.
9. List of Participating Hotels:
Barceló Maya Palace
Barceló Maya Beach
Barceló Maya Caribe
Barceló Maya Colonial
Barceló Maya Tropical
Barceló Maya Riviera
Occidental at Xcaret Destination
Occidental Costa Cancún
Occidental Tucancún
Allegro Cozumel
Allegro Playacar
Occidental Cozumel
Royal Hideaway Playacar
Barceló Ixtapa
Barceló Huatulco
Barceló Gran Faro Los Cabos
Barceló Karmina
Barceló Puerto Vallarta
Occidental Nuevo Vallarta
Occidental JF Puebla
Occidental Cuernavaca
Occidental Querétaro
Barceló México Reforma
Barceló Bávaro Palace
Barceló Bávaro Beach
Occidental Punta Cana
Occidental Caribe
El Embajador, a Royal Hideaway Hotel
Barceló Santo Domingo
Barceló Aruba
Barceló Tambor
Occidental Tamarindo
Occidental Papagayo
Barceló Montelimar
Barceló San José
Barceló San Salvador
Barceló Guatemala City
Barceló Solymar
Occidental Arenas Blancas
Allegro Palma Real

ConnectMiles-Travelex Promotion Terms and Conditions:

1- This ConnectMiles-Travelex Promotion (“Promotion”) begins on June 17, 2019 and is valid only for purchases made at Travelex retail stores at Tocumen International Airport in Panama.
2- This Promotion is available only to active members (“ConnectMiles Member”) of the ConnectMiles Loyalty Program.
3- The miles or bonus miles awarded under this Promotion (“Award Miles”) do not apply to miles or credit points for other loyalty programs. The Award Miles offered in this Promotion are base miles and do not count as qualifying miles for purposes of the ConnectMiles Member achieving elite status (“PreferProgram”).
4- For qualifying purchases made under this Promotion, a ConnectMiles Member will be awarded Award Miles to be calculated as follows:

75 Award Miles for currency purchases greater than or equal to USD $95.00 and less than or equal to USD $149.99;
150 Award Miles for currency purchases greater than or equal to USD $150.00 and less than or equal to USD $299.99;
375 Award Miles for currency purchases greater than or equal to USD $300.00 and less than or equal to USD $499.99;
750 Award Miles for currency exchanges greater than or equal to USD $500.00.

5- To earn Award Miles, the ConnectMiles Member must provide his or her ConnectMiles Member number at the moment of the currency purchase.
6- Award Miles earned under this Promotion will be credited to the ConnectMiles Member’s account within fourteen (14) days after the qualifying purchase is made.
7- If the Award Miles are not credited to the ConnectMiles Member’s account, the ConnectMiles Member may request that the Award Miles be credited by sending a request by email to the following address: connectmiles@travelex.com. All requests will be subject to review and verification.
8- ConnectMile Members can file a retroactive claim for Award Miles up to six (6) months from the date that the qualifying purchase was made.
9- ConnectMiles Members who make purchases prior to the Promotion start date of June 17, 2019 will not be eligible to earn or receive any Award Miles.
10- ConnectMiles Members must elect to participate in this Promotion in order to receive Award Miles. This Promotion cannot be combined with any other promotions and/or benefits.
11-Any attempt to violate any of these terms and conditions, or provide false information with the intent to commit fraud, will be prosecuted in accordance with all applicable laws. By participating in this Promotion, ConnectMiles Members agree to and accept the strict enforcement of all provisions of these terms and conditions. Any fraudulent attempt to obtain the Award Miles offered in this Promotion by engaging in alteration, forgery, or tampering will result in cancellation of the member’s ConnectMiles account. ConnectMiles members are solely responsible for any present or future events that may occur as a result of their own error or negligence, or for any cause not attributable to Copa Airlines and/or Travelex, in connection with their participation in this Promotion.
12- This Promotion is subject to change without prior notice.
13- Travelex reserves the right to cancel, amend, modify or impose additional terms and restrictions at any time without notice.
14- All ConnectMiles Program terms and conditions apply. For more information, please go to https://www.copaair.com/en/web/pa/connectmiles/terms-and-conditions.

Terms and Conditions: Exchange Puntos de Oro points for ConnectMiles miles

1. Beginning July 30, 2019, Puntos de Oro members may exchange their Puntos de Oro points for ConnectMiles miles. Members may exchange Puntos de Oro points for ConnectMiles miles by calling the customer service line, by going to www.puntodeoro.com, by e-mailing Grupo Rey at millas@puntodeoro.com, or by visiting the customer service center at any Inmobiliaria Don Antonio location, except locations that do not have a customer service center, including Metro Plus, Mr. Precio, Rey Bombero, Paseo del Valle, Santiago, and Casco Viejo.
2. Members may exchange Puntos de Oro points for ConnectMiles miles as established in these terms and conditions, at the following exchange rate: 5 Puntos de Oro points are equivalent to 1 ConnectMiles mile.
3. To exchange points over the telephone:
a) The member must call the customer service line at +507-270-5535 and provide his or her full name and the national identity card number, passport number, and/or ID number associated with his or her Puntos de Oro account.
b) The customer service line is available from 8:00 a.m. to 7:00 p.m. (Panama time) on Monday to Friday and from 8:00 a.m. to 5:00 p.m. (Panama time) on Saturday.
c) During the call, the member will be required to confirm that his or her information is current and provide his or her ConnectMiles number.
d) The member will need to specify how many Puntos de Oro points he or she would like to exchange for ConnectMiles miles.
4. To exchange Puntos de Oro points by e-mail, the member must e-mail millas@puntodeoro.com, providing the following information:
a) The member’s full name and the national identity card number, passport number, and/or ID number associated with his or her Puntos de Oro account.
b) The member’s ConnectMiles number.
c) How many Puntos de Oro points the member would like to exchange for ConnectMiles miles.
5. To exchange Puntos de Oro points online, the member must go to www.puntodeoro.com and provide the information specified on the exchange request form. The request will be processed within seven (7) days.
6. To exchange Puntos de Oro points through the customer service center, the member must provide the following information:
a) The member’s full name and the national identity card number, passport number, and/or ID number associated with his or her Puntos de Oro account.
b) The member’s ConnectMiles number.
c) How many Puntos de Oro points the member would like to exchange for ConnectMiles miles.
7. When a member exchanges Puntos de Oro points for ConnectMiles miles, the transaction will post to the member’s account within seven business days after the exchange request is processed.
8. Once the transfer is complete and the miles have been credited to the member’s account, the miles will be subject to the ConnectMiles program terms and conditions, which are available at the following link: https://www.copaair.com/en/web/pa/connectmiles/terms-and-conditions
9. Once Puntos de Oro points have been exchanged for ConnectMiles miles, the transaction is final and irreversible.
10. The exchange of Puntos de Oro points for ConnectMiles miles may not be combined with other promotions or discounts.
11. The exchange of Puntos de Oro points for ConnectMiles miles may not be combined with other promotions or discounts.
12. ConnectMiles is not responsible for any complaints related to purchases or products from Grupo Rey.
13. Miles acquired through this partnership with Grupo Rey do not count as qualifying miles for purposes of achieving and/or maintaining ConnectMiles PreferMember status.
14. To submit a complaint, the member should e-mail millas@puntodeoro.com or call +507-270-5535.

Appetito24 Terms & Conditions

Benefit: 1 (one) ConnectMiles for every dollar ($1) spent, not including taxes; the amount will be rounded to the nearest United States dollar.
Valid only on all orders placed at participating restaurants/shops selected through the the web www.appetito24.com.pa and the Apetito24 application (the "Portal").
This benefit is valid from 10:00 a.m. Panama time from February 11, 2019.
In order to receive the benefit indicated in these terms and conditions, the member must select the businesses through the participating "restaurants" section.
To receive the benefit indicated in these terms and conditions, the user must enter their ConnectMiles number at the end of the purchase, at the time of checkout. By including their ConnectMiles number, the user agrees that Appetito24 will share their ConnecMiles name and number with Copa Airlines. If the member does not enter the number, they will not be able to cash the benefit of one (1) miles for each dollar of purchase. Apply with the following payment methods: cash, Visa, MasterCard, American Express, Clave.
Payments with CEPADEM, Vale Panama or equivalent documents do not apply for this promotion.
The benefit described in point one of these terms and conditions is exclusive to ConnectMiles members.
Bonuses do not apply to miles or credit points from other loyalty programs: it is exclusive to ConnectMiles members.
Bonus miles do not qualify for preferential status (PreferProgram).
There are no claims for purchases made prior to the start date of the promotion or for purchases made after the end date of the promotion.
In order for the miles to be awarded to the member, the invoice must be issued to the same name that is registered in their ConnectMiles profile.
ConnectMiles will be credited up to 30 calendar days after the purchase.
For questions and / or comments write to ordenespty@appetito24.com
Promotion is subject to change without prior notice. Other restrictions may apply.
This promotion cannot be combined with other promotions and / or discounts.
The miles that can be accumulated for the orders placed through Apetito24 are independent of the mileage accrual system of the users' credit card.
ConnectMiles loyalty program terms and conditions apply. You can access the terms and conditions by entering the following link: https://www.copaair.com/en/web/gs/connectmiles/terms-and-conditions
All the terms and conditions of Apetito24 apply. You can access the terms and conditions by entering the following link: https://www.facebook.com/appetito24

Terms & Conditions Degusta

Beginning December 12, 2019, ConnectMiles members can earn ConnectMiles miles for making confirmed reservations at participating restaurants through the Degusta website and/or app.
To earn miles for using Degusta, you must enter your ConnectMiles account number when making your online reservation, during the final step of the process.
Miles will be credited only to members who enter their ConnectMiles number when making their online reservation through the Degusta website or app.
To earn miles, you must make your reservation at a participating restaurant through Degusta. The miles will be credited only provided that you honor your reservation at the restaurant.
You will receive fifty (50) base miles for your reservation and twenty-five (25) bonus miles for each additional diner on your reservation.
The ConnectMiles miles will be credited to your account within fifteen (15) days after you honor your reservation at the restaurant.
Miles earned through Degusta do not count as qualifying miles for purposes of achieving and/or maintaining ConnectMiles PreferMember status.
For any questions and/or concerns regarding these terms and conditions and earning miles through Degusta, please e-mail soporte@degustapanama.com or go to https://www.degustapanama.com/panama/contacto.
The ConnectMiles loyalty program terms and conditions apply. To view the terms and conditions, please visit https://www.copaair.com/es/web/pa/connectmiles/terminos-y-condiciones.
All Degusta terms and conditions apply. To view the terms and conditions, please visit https://www.degustapanama.com/panama/terminos-condiciones.

Terms and conditions: Pacífica Salud

The benefit of 1 (one) ConnectMiles mile for every $1 (one dollar) spent will be calculated based on the total amount billed, not including taxes or any amounts paid by the patient’s private insurance.
The number of miles awarded will always be a whole number; in other words, the dollar amount will be rounded to the nearest dollar.
Valid only for radiology services and laboratory services received as an outpatient at Pacífica Salud.
This benefit is valid starting at 6:30 a.m. (Panama time) on January 2, 2020 for radiology and laboratory services and ending at 8:00 p.m. (Panama time) on December 31, 2020 for radiology services and 7:00 p.m. (Panama time) on December 31, 2020 for laboratory services.
This benefit is exclusively for active ConnectMiles members.
In order to receive the benefit described in point one of these terms and conditions, members must provide their ConnectMiles number when paying for outpatient services received from the laboratory and radiology departments at Pacífica Salud. This benefit is not valid for emergency medical services, inpatient services, services provided by other departments of the hospital, or in-home services.
1. If the patient is a minor, the patient’s parent can earn miles, provided that the parent is an active ConnectMiles member.
Patients are eligible for this benefit when using the following payment methods: cash, Visa, MasterCard, American Express, and Clave.
This promotion is not valid for payments made with CEPADEM negotiable payment certificates; Vale Panamá cards, vouchers, or digital vouchers; or other equivalent payment methods. Furthermore, this promotion is not valid for amounts paid on patients’ behalf by private insurers.
Bonuses do not apply to miles or credit points for other loyalty programs; bonuses are exclusively for ConnectMiles members. Bonus miles do not count as qualifying miles for purposes of achieving and/or maintaining elite status (PreferProgram).
Amounts spent prior to the start date of the benefit or after the end date of the benefit are not eligible.
The ConnectMiles miles will be credited to the member’s account within 30 calendar days after the services are billed.
For questions and/or comments about miles for spending on health-care services, please e-mail atencion@pacificasalud.com or info@pacificasalud.com , or call 204-8000.
This promotion cannot be combined with other promotions and/or discounts.
The opportunity to earn miles through Pacífica Salud is independent of the mileage-earning programs associated with members’ credit cards.
The ConnectMiles loyalty program terms and conditions apply. To view the terms and conditions, please visit https://www.copaair.com/es/web/pa/connectmiles/terminos-y-condiciones .
All Pacífica Salud terms and conditions apply:
1. For radiology services, please schedule an appointment by sending a WhatsApp message to 6112-0477. For laboratory services, an appointment is not required, and patients can submit any questions or requests by sending a WhatsApp message to 6147-6455. The benefit applies only to the amount paid by the patient (not by the patient’s insurer) and patients without private health insurance. The benefit is valid for all outpatient laboratory services and radiology services only. The benefit is not valid for emergency services, inpatient services, or in-home services.
2. To earn miles, patients must provide their own ConnectMiles account number. Patients cannot earn miles for other members.
3. If the patient is a minor, the patient’s parent can earn miles, provided that the parent is an active ConnectMiles member.

Third-Party Products and Services

The goods and services rendered by any third-party business partner of the ConnectMiles Program to the Members which permit awarding mileage or have been obtained by redeeming mileage are the exclusive responsibility of such third-party business partner. The Administrator and the Airlines do not guarantee the satisfaction of the Members for products or services a Member may acquire to receive mileage or obtain by redeeming mileage from a ConnectMiles Program business partner. Every claim related to such services must be addressed only to such ConnectMiles Program business partner and each Member, by becoming a Member in the ConnectMiles Program, waives and holds the Administrator and the Airlines harmless from any and all damages suffered from the services rendered by any third-party airlines, businesses and/or companies providing services to the Members.

ConnectMiles Program business partners may include airlines, rental car companies, hotels or other entities who offer products or services as awards in the ConnectMiles Program and/or who award mileage to Members who utilize their products and services. The ConnectMiles Program business partners are independent entities, and the Administrator and the Airlines are not responsible for the nature or quality of products or services provided by those entities, nor for any solicitation efforts by those entities.

The Administrator and the Airlines shall have no liability for ConnectMiles Program business partner withdrawals or for award changes or cancellations caused by business partner withdrawals, discontinued business partner products or services or award or mileage accrual cancellations for any other reason.

Ticket Upgrades

Courtesy upgrades to a higher class of service on certain flights may be offered by the Airlines as set forth on the Website. Courtesy upgrading may not apply when a ticket is issued for codeshare flights or with discount tickets, employees’ tickets, agency discounts, free tickets or tickets redeemed with mileage. The Members acknowledge that courtesy upgrades are a privilege and are offered entirely at the discretion of the Airlines. Courtesy upgrades are subject to availability, upgrade windows and other rules and regulations. These courtesy upgrade policies may change from time to time without notice to the Members.

Accrual of Mileage

Mileage can be accrued by Members only after a Member’s official enrollment in the ConnectMiles Program. The amount of mileage accrued by a Member depends on the mileage accrual conditions of the ConnectMiles Program then in effect at the time of the mileage-earning activities. Mileage will be accrued in a Member’s account only when the Member avails himself or herself of the means of accrual recognized by the ConnectMiles Program. Members may not accrue mileage for the utilization of mileage-earning services by anyone other than themselves except to the extent that mileage may be earned for purchases made through authorized debit, credit or charge cards or as expressly allowed under an applicable ConnectMiles Program business partner’s offer.

To ensure receipt of credit for mileage from a mileage-earning activity, the Member must submit his or her ConnectMiles Number. Each Member is responsible for retaining all documentation and information for mileage-earning flights until the mileage appears in the Member’s account. For mileage-earning transactions with business partners of the ConnectMiles Program, the Member must retain the original voucher, invoice and any other documentation required by the ConnectMiles Program and/or the business partner. Earned mileage shall be posted by the Administrator or the Airlines after receipt of the required information from the relevant business partner.

Members may track mileage earned at the Website by logging into their accounts using their Password. It is each Member’s sole responsibility to ensure the mileage he or she has earned is accurately credited to the appropriate account, for which the submission of satisfactory support documentation, such as boarding passes, vouchers and invoices, may be required. The Administrator and/or the Airlines reserve the right to verify all documentation submitted by the Members for mileage credit.

Where a Member contends that mileage has been earned but not credited, or in cases where the Administrator or the Airlines deem verification is required, the Administrator and/or the Airlines reserve the right to require proof of accrual from the Member, including, but not limited to, copies of ticket coupons for flights claimed to have been flown or copies of receipts or similar documentation verifying any mileage-earning transactions claimed to have been purchased or rendered. Requests for mileage credit from mileage-earning activities with the Airlines may be made at the Website [or at http://connectmiles.copaair.com/en]. For uncredited mileage for mileage-earning activities with business partners of the ConnectMiles Program, all requests for mileage credit must be made directly to the business partner who shall be responsible to process and deliver the requests to the proper ConnectMiles Program entity.

The Administrator, in its sole discretion, may permit a Member to receive mileage credit for flights on other airlines and other airlines or entities may, by agreement with the Administrator and/or the Airlines, permit their program members to credit to their accounts mileage earned for flights on the Airlines. In such cases, unless otherwise expressly provided, such mileage may be credited in only one (1) frequent flyer or loyalty program. The flights, fees and classes of other airlines that may become affiliated with the ConnectMiles Program shall be determined by agreement between the Airlines, the Administrator and affiliate airlines and by the conditions defined by each one of them. Each Member must verify the conditions in effect with each affiliate airline, since these airlines may modify their conditions anytime without prior notice.

In the case of air travel, mileage will be credited only for flights actually flown by the Member. Such mileage will be credited in accordance with the mileage-earning policies in effect at the time of travel, not at the time that air travel is purchased, booked or reserved. Mileage credit will not be awarded for flight cancellations or if Members are accommodated on other airlines.

Class-of-service bonus mileage, if any, will be credited according to the fare paid, not the cabin flown, and will not be credited on any courtesy upgrade.

Air mileage will not be credited for award travel, including tickets issued as awards and tickets purchased using a combination of mileage and money, on promotional travel industry or reduced-fare tickets, charter flights, consolidation tickets or on tickets which are issued subject to any accumulation of ConnectMiles Program mileage or benefits. In addition, some fares or tickets may be excluded from eligibility for mileage accrual.

Mileage earned from mileage-earning activities with business partners of the ConnectMiles Program such as car rental agencies and hotels will be credited only for qualifying published rates, and not for special promotional accommodations, rentals or tickets, industry discounts, group rates or special promotional rates. Only the Member associated with the ConnectMiles Number which is used with a ConnectMiles Program business partner transaction may receive mileage credit for the ConnectMiles Program business partner services.

The Administrator and the Airlines reserve the right to make bonus miles and promotional offers by Airlines and ConnectMiles Program business partners selectively available to certain Members based on flight activity, geographic locations or other factors determined at the Administrator’s and/or the Airlines’ discretion. Mileage awards offered to Members for utilizing a ConnectMiles Program business partner’s products or services can vary based upon the type of membership and details of specific offers as are published from time to time.

The Administrator and the Airlines will establish a mileage accrual policy that may not necessarily reflect the equivalent geographic distance traveled between departure and arrival points. The amount of mileage to be accrued will depend on the agreements existing with the Airlines participating in the ConnectMiles Program. The Administrator and business partners of the ConnectMiles Program will determine the accrual policy for mileage that a Member may earn for mileage-earning activities for products or services rendered by such business partners.

The Administrator and the Airlines are the only parties authorized to determine whether mileage will be credited to the account of a Member and reserve the right to refuse or revoke such mileage at their discretion when a mistake is made or is suspected.

Members who buy a second seat known as “Extra Seat” on a Copa Airlines flight, are eligible to earn award miles equal to the fare bought for the flight. Members are not entitled to earn qualifying miles nor qualifying segments; PreferMembers benefits such as bonus miles related to the Prefer status are not applicable on extra seats tickets. The miles earned for the extra ticket will be displayed under My Activity section of your ConnectMiles account with the description “Extra Seat Credit”. To request the miles for the Extra Seat Ticket, member must contact the ConnectMiles Service Center and provide the ticket number, flight date, flight number, origin and destination of the Extra Seat. The extra Seat Miles will be posted within 15 days after the request has been approved.

Claim Miles

After enrolling, members may request mileage credit up to 365* days after a flight. The date of the flight must be after the member’s date of enrollment. All requests for mileage credit and proof of miles earned must be received by the Administrator or the Airlines within that time period.
Example: The member enrolled in ConnectMiles on January 1 and traveled in March, but forgot to include his or her ConnectMiles number when booking the travel. This member may request mileage credit up to 365* days after the date of the flight. In other words, he or she may make the request at any time through the end of February of the following year.

* For Air China, Air India, Air New Zealand, All Nippon Airways, Lufthansa, South African Airways, TAP Portugal, THAI, Aeromexico, Gol and Emirates apply 180 days.

New members: For flights operated by Copa Airlines and Copa Airlines Colombia, new ConnectMiles members may request mileage credit for flights taken within the 90-day period prior to the member’s date of enrollment. All requests for mileage credit and proof of travel must be submitted within 90 days of the date of the flight. Flights taken prior to July 1, 2015 (when the ConnectMiles program began) are not eligible for mileage credit.
Example: A member who enrolled in ConnectMiles on January 1, 2016 may request mileage credit for any flights that he or she took within 90 days prior to enrolling—in other words, in October, November, or December. This member may make the request up to 90 days after the date of the flight.

Expiration of Mileage

Mileage accrued in a Member’s account shall be maintained in the account until it is redeemed for an award or until it expires, whichever occurs first. Accrued mileage will expire on the last day of the twenty-fourth (24th) month after the last Qualifying Account Activity in the Member’s account.

Any Member who fails at any time to engage in any Qualifying Account Activity for a period of twenty-four (24) consecutive months shall forfeit all accrued mileage and benefits as of the last day of the twenty-fourth (24th) month. The Administrator and/or the Airlines will not be responsible to notify the member prior to its mileage expiration date nor after they are expired. It is the members' responsibility to know their mileage expiration date, as well as to review and comply with the established terms and conditions to keep their account active and avoid their mileage expiration.

“Qualifying Account Activity” includes, without limitation, (i) earning mileage credit for flights on the Airlines, (ii) earning or redeeming miles with a ConnectMiles Program business partner, (iii) redeeming miles for award travel, (iv) buying mileage, but only as permitted under these Terms and Conditions and in such increments established by the Administrator to constitute Qualifying Account Activity or (v) any qualifying transaction in such Member’s account that the Administrator or the Airlines set forth in these Terms or Conditions. In cases where mileage is for any reason removed from a Member’s account, such as for the redemption of awards, and later returned, the return of the mileage to the Member’s account shall not count as Qualifying Account Activity.

The Administrator and/or the Airlines, in its or their sole discretion, may establish special conditions to, and time limits during which the Member may, reactivate expired mileage, which may be reactivated only during the six-month period following the expiration of the Member’s miles, following payment of the applicable fee for such reactivation.

Redemption of Mileage

The awards available to be redeemed and the amount of mileage necessary to redeem each award will be set by the Administrator and the Airlines and such information will be made available to the Members at the Website. The Administrator and the Airlines will establish the process for award redemption.

The authorized channels for the exchange of miles are: ConnectMiles Service Center and the ConnectMiles/Copa Airlines website.

Redemptions that are made outside of the 2 channels mentioned above, violates the terms and conditions of the program and as a consequence the account will be cancel, among other actions that the Administrator and/or the Airlines can take at their sole discretion.

Awards may, at the request of the Member and in the sole discretion of the Administrator, be issued by the ConnectMiles Program in the name of the Member or in the name and for the use of any other individual. Such awards will be issued only after a Member validates his or her account using his or her Service Center PIN, Password or other security measures in place at the time of the award request. Neither the Member nor the recipient of an award ticket permitted by the Administrator may change the name of the traveler on an award ticket or the route and/or time of the award ticket once a request for the award ticket has been processed by the Administrator or the Airlines except for certain instances as determined by the Administrator and/or the Airlines. The Member or the recipient of the award ticket, as applicable, is solely responsible for completing every immigration requirement to travel with an award ticket, including without limitation, visas and vaccinations, and for paying any taxes or similar charges associated with the issuance and use of the award ticket. Award tickets are for travel only, and do not include any ancillary costs not included in the price of the ticket, including, without limitation, any baggage fees, costs of food, drinks or other ancillary services.

Mileage earned in two (2) or more Members’ accounts may not be combined to redeem any awards.

Redemptions of mileage for any non-air awards will be subject to the additional terms and conditions associated with redemption of the applicable award, including any terms or conditions established by the ConnectMiles Program business partner that is providing any such non-air award. Members may use the accrued mileage to redeem products or services of the Airlines or of any ConnectMiles Program business partner participating at the time of redemption and listed in the Website.

After an award ticket is issued, a service charge may be imposed for each change requested by the Member that necessitates the reissuance of the ticket. Members should visit the Website to view the applicable fees for change requests. After any award, other than an air award, is issued, a service charge may be imposed for each change requested by the Member, which necessitates the reissuance, adjustment or cancellation of the award. Award tickets, awards and certificates may be subject to applicable ConnectMiles Program charges, taxes, inspection fees, passenger facility charges and other fees, charges or taxes, and the person utilizing the award is responsible for the payment of any such items that may apply.

THE AVAILABILITY OF THE AWARD TICKET, AWARDS AND CERTIFICATES MAY DEPEND ON DATES, SEASON AND DESTINATION OF TRAVEL, AMONG OTHER FACTORS. TRAVEL ON CONNECTMILES PROGRAM AWARD TICKETS WILL BE SUBJECT TO TAXES, SURCHARGES, TARIFFS, CONTRACT OF CARRIAGE, TICKET TERMS AND RE-ACCOMMODATION POLICIES OF THE CARRIER ON WHICH TRAVEL IS SCHEDULED AND SUBJECT TO THE APPLICABLE LAWS OF THE COUNTRIES OF DEPARTURE AND DESTINATION. REDEMPTION OF MILEAGE FOR AWARD TICKETS MAY BE SUBJECT TO CHARGES FOR REDEMPTION, WHICH CHARGES DEPEND ON THE SELECTED ROUTE AND DATE OF TRAVEL AND STATUS LEVEL OF THE REDEEMING MEMBER.

Subject to a service charge and certain limitations, a valid unused award ticket may be returned by the Member to the issuer of the award ticket; provided that the Member properly canceled his or her reservation for the entire trip made with the award ticket at least 72 hours in advance of scheduled departure of the first flight on the award ticket. The mileage used to redeem the award will be credited to the Member’s account and will be subject to expiration as set forth above. Partial cancelations of award tickets will not result in any crediting of miles to the Member’s account. When a reservation is made or non-air award is redeemed but then is subsequently cancelled or returned in accordance with these Terms and Conditions, re-crediting of the Member’s accrued mileage taken in connection therewith will be subject to a service charge, which will be higher if the cancellation or refund is requested within less than twenty-one (21) days of the date of the first flight on the award ticket or the date in which the non-air award activity is scheduled to take place. Any return of mileage to a Member’s account does not constitute Qualifying Account Activity.

AWARDS AND THE AWARD STRUCTURE ARE SUBJECT TO MODIFICATION, WITHDRAWAL, CANCELLATION OR LIMITATION IN THE ADMINISTRATOR’S OR THE AIRLINES’ DISCRETION AND MAY BE CHANGED WITH OR WITHOUT NOTICE. FURTHER, THE ADMINISTRATOR AND/OR THE AIRLINES MAY (I) INCREASE THE MILEAGE, CASH, FEES OR NUMBER OF CERTIFICATES REQUIRED FOR ANY AWARD, (II) MODIFY OR REGULATE THE TRANSFERABILITY OF AWARDS OR BENEFITS, (III) ADD AN UNLIMITED NUMBER OF BLACKOUT DATES OR (IV) LIMIT THE NUMBER OF AWARD SEATS AVAILABLE TO ANY OR ALL DESTINATIONS. MEMBERS, IN ACCUMULATING MILEAGE OR CERTIFICATES, MAY NOT RELY UPON THE CONTINUED AVAILABILITY OF AN AWARD OR AWARD LEVEL, AND MEMBERS MAY NOT BE ABLE TO OBTAIN ALL OFFERED AWARDS OR USE AWARDS FOR ALL DESTINATIONS OR ON ALL FLIGHTS. THE ISSUANCE OF AWARD TICKETS IS SUBJECT TO BLACKOUT DATES AND OTHER LIMITATIONS DETAILED ON THE WEBSITE. MEMBERS SHOULD ANTICIPATE LIMITED TICKET AVAILABILITY DURING PEAK TIMES AND FOR POPULAR DESTINATIONS.

Awards for air travel shall be valid only to destinations served by the Airlines both at the time of the issuance of the award ticket and at the time of departure, and neither the Administrator, the Airlines nor any ConnectMiles Program affiliate shall be liable for schedule changes that result in the cancellation of service to any destination.

The administrative fee associated with the issuance of a ticket are not refundable under any circumstances, with the exception of airport taxes if applicable.

AWARD TICKETS EXPIRE IF UNUSED AFTER ONE (1) YEAR, COMMENCING ON THE DATE OF ISSUANCE.

Each Member shall have the responsibility to notify the Administrator of any erroneous or fraudulent mileage deduction from such Member’s account within six (6) months of the date of the deduction. The Administrator will review such Member’s claim and reserves the right to require proof, documentation or certification from such Member during the review. Crediting back mileage claimed to be erroneously deducted will be determined by the Administrator in its sole discretion after its review.

ConnectMiles Program Website

The ConnectMiles Program makes available to its Members the Website http://connectmiles.copaair.com/en/ through which Members may, among other things, complete transactions online, view account information, and redeem mileage. The Administrator reserves the right to disrupt, modify, update and/or alter the Website and its content, functionality and/or access without notice to the Members whether for technical, safety, control, maintenance or any other reasons whatsoever.

The Administrator and/or the Airlines do not guarantee the continuous use of the Website or that the Website works free of error and the Administrator and the Airlines shall not be responsible for any interruption in the use of the Website for any reasons or for unavailability to the Members. Each Member who accesses the Website is responsible for protecting his or her equipment with an antivirus, antimalware and other similar software.

The information, products and services from time to time published on the Website may include errors and/or may not be updated, and the Administrator and/or the Airlines shall not be responsible for the accuracy of the information contained on the Website. The Administrator and the Airlines will, however, endeavor to ensure the accuracy and timeliness of information posted on the Website.

Links to other webpages may be found on the Website through which Members may engage in transactions and accrue and/or redeem mileage. The Administrator and/or the Airlines are not responsible for the content, accuracy or truthfulness of third-party webpages to which the Website provides links or for the confidentiality or privacy policies or terms and conditions of such webpages; therefore, the Members are responsible for reviewing and abiding by the terms, conditions and policies of each such third-party webpage before and/or while visiting them. The Administrator and the Airlines do not guarantee or assume any responsibility for damages that may arise from the use of information or material contained or displayed on any third-party webpages for which the Website provides links. The Administrator and the Airlines shall not be responsible for the actions, errors, omissions, or defaults of the owners and operators of third-party webpages or for damages.

Specific ConnectMiles Program policies, such as purchase of mileage, transfer of mileage between accounts, accrued mileage required for issuance of award tickets and other policies will be available on the Website.

Additional Terms and Conditions for Specific Transactions

In addition to the terms set forth above, each Airline may also set specific terms and conditions related to the ConnectMiles Program, redemption of mileage, and accrual of mileage. Such matters will be available at the Website, at each Airline’s website or by such other means and at such other locations as the Administrator or an Airline may determine. Each Member agrees that the specific transactions set forth below are subject to the following additional terms and conditions, and to the other terms and conditions transmitted to the Member at the time of any transaction.

Waiver; Severability; Headings; Governing Law

No failure or delay by the Administrator or the Airlines in exercising any of their respective rights, powers or remedies under these Terms and Conditions will operate as a waiver of that or any other right, power or remedy belonging to the Administrator or the Airlines, respectively.

If any provision of these Terms and Conditions is held by a court of competent jurisdiction or a regulatory body to be void, invalid or unenforceable, then that provision will be enforced to the maximum extent permissible under applicable law and the remaining terms and conditions will remain in full force and effect without modification. The headings to these Terms and Conditions are inserted for the convenience of reference only and will not in any manner affect the construction, meaning or effect of anything contained in these Terms and Conditions or govern the rights and liabilities of the Administrator, the Airlines or the Members.

These Terms and Conditions are governed by and to be interpreted in accordance with the laws of Panama.

This Protection of Personal Data clause applies to the processing of personal data carried out directly by the airlines or custom to others, performed in Peruvian territory and / or in cases where contractual or application of international law apply Peruvian law:

The Manager and the Airlines are committed to the processing of Personal Data that takes place as a result of the ConnectMiles Program is conducted in accordance with Law 29733 - Law on Protection of Personal Data and its Regulations approved by Supreme Decree 003-2013- JUS.

Personal data obtained under ConnectMiles Program shall be stored in a data bank owned by the ConnectMiles Program.

The treatment of personal data collected as a result of the ConnectMiles Program aims for the compliance and enforcement of the ConnectMiles Program, for which purpose the Manager and the Airlines will share their personal data, in Peru and abroad, with its trading partners as well as with other airlines, hotels, car rental agencies, banks, among others.

Similarly, the processing of personal data collected as a result of the ConnectMiles Program aims to send advertising commercial communications, and general information for the offer, promotion, purchase products and the execution of direct marketing.

ConnectMiles Program adopts organizational, legal and technical security measures, to ensure that the personal data of members are maintained in proper storage, security and confidentiality conditions.

To exercise their rights the Members may address accounts@connectmiles.com

ConnectMiles Plan

Beginning at 9:00 a.m. Eastern time on August 27, 2019, ConnectMiles members will be able to purchase their monthly subscription plan “ConnectMiles Plan.”
To purchase a subscription plan, you must be an active ConnectMiles member.
You may subscribe to only one (1) ConnectMiles Plan associated with your ConnectMiles account.
Each ConnectMiles Plan may be associated with only one (1) valid credit card.
You may change and/or update your payment method once your plan is activated.
You may suspend (“pause”) your subscription indefinitely, and you will not be charged the monthly subscription fee during this period.
Your subscription must be paid for using a credit and/or debit card (American Express, Visa, and/or Mastercard). If you complete a transaction with a credit card that uses a currency other than USD, your bank may convert the payment amount into your local currency and charge a conversion fee. The exchange rate and fee for a transaction in foreign currency are determined by your bank alone, not by ConnectMiles. If you have questions about these fees or the exchange rate applied to your transaction, please contact your bank.
ConnectMiles members may earn up to two million (2,000,000) miles per year in their account through products offered by ConnectMiles.
Miles acquired through your ConnectMiles Plan subscription are not qualifying miles and do not count for purposes of achieving and/or maintaining PreferMembers status (PreferMember Program).
Miles purchased through your ConnectMiles Plan monthly subscription are not refundable.
Any ConnectMiles base miles and bonus miles acquired on a monthly basis through your ConnectMiles Plan will be credited upon successful completion of your recurring payment. In other words, the miles will be credited once the appropriate monthly amount has been correctly charged to your credit card. The miles acquired will be reflected in your account within forty-eight (48) hours after the payment is completed.
After you subscribe, your ConnectMiles Plan will take effect on the day when the first recurring payment is successfully charged to your credit card, and that day will be your recurring payment date for the ConnectMiles Plan to which you are subscribed.
Base miles and bonus miles do not count as credit points or miles in any other loyalty program.
Miles acquired through your monthly subscription may not be redeemed for cash.
This product may not be combined with other promotions and/or discounts.
ConnectMiles Plan monthly subscriptions and the miles acquired through such subscriptions are subject to all ConnectMiles terms and conditions, which are available at the following link: https://www.copaair.com/es/web/pa/connectmiles/terminos-y-condiciones

Bonuses:

As a ConnectMiles Plan subscriber, you will receive bonuses according to the specific terms of the ConnectMiles Plan you select.

	12K Miles Plan	18K Miles Plan	24K Miles Plan	54K Miles Plan	90K Miles Plan
Miles Per Month	1,000	1,500	2,000	4,500	7,500
Quarterly Bonus	750	1,500	2,000	4,500	7,500
Welcome Miles	500	1,000	2,000	3,000	4,000
Total number of miles earned in a year	15,500	25,000	34,000	75,000	124,000
Monthly price	USD 26.00	USD 41.00	USD 52.00	USD 109.00	USD 179.00

Your receipt of the total number of miles that can be earned in a year under your chosen plan is subject to your successful completion of payment for twelve (12) months of that plan.
You will receive the applicable benefits of the ConnectMiles Plan to which you are subscribed beginning on the day when the recurring payment is successfully charged to your credit card.
The welcome miles will be credited to your account upon successful completion of three (3) recurring payments (on the payment date or on the second attempt, if applicable). The miles will be reflected in your account within forty-eight (48) hours after successful completion of the third recurring payment.
The quarterly ConnectMiles bonus miles will be credited to your account after successful completion of every third recurring payment (on the payment date or on the second attempt, if applicable), and the miles will be reflected in your account within forty-eight (48) hours after successful completion of every third recurring payment.
In the event that your recurring payment is not successfully completed on the payment dates and/or after one (1) additional attempt has been made, your subscription will be suspended (“paused”) until such time as you update your payment method. While your subscription is suspended, the base miles, bonus miles, and/or welcome miles will not be credited to your account. In the event that your subscription is suspended because your recurring payment has not been successfully completed, you will be notified by e-mail.
You may change your ConnectMiles Plan by logging into your ConnectMiles account, going to the “Manage Miles” section, selecting your new preferred plan, and accepting the System Terms and Conditions again. If you change your plan before the third recurring payment is successfully charged to the credit card associated with your subscription, you will not receive the quarterly bonus miles or the welcome miles. You will only receive the miles for the new plan you select.
The ConnectMiles Plan change will take effect the first time the recurring payment is successfully completed.

Completion of the Recurring Payment:

Residents of Peru will be charged GST/HST/VAT (goods and services tax/harmonized sales tax/value-added tax) or other equivalent taxes, as appropriate. The transaction will appear as “Copa Connect By PTS.”
ConnectMiles reserves the right to change the terms, conditions, and specifications of the plans (including the price of the plans, the amount of the recurring payments, the bonuses and benefits) at any time without prior notice.
You agree that use of the ConnectMiles miles is subject to these terms and conditions, as well as the terms, conditions, exclusions, and limitations of the Copa Airlines ConnectMiles loyalty program.
ConnectMiles reserves the right to take any action it deems appropriate in response to misuse by members.
In the event that the recurring payment cannot be successfully charged to your card, you may update your payment information in order for the payment to be reprocessed.
For any questions or concerns about these terms and conditions, please e-mail us at accounts@connectmiles.com

Expiration:

The expiration of any miles you receive through the ConnectMiles Plan to which you are subscribed will be subject to the terms and conditions  of the ConnectMiles Program. https://www.copaair.com/es/web/pa/connectmiles/terminos-y-condiciones

Cancellation:

You may cancel your ConnectMiles Plan only by logging into your ConnectMiles account, clicking on “ConnectMiles Plan,” and requesting cancellation of your ConnectMiles Plan.
If you cancel your ConnectMiles Plan, the credit card associated with your plan will also be automatically cancelled in the monthly subscription system.
If you request cancellation of your ConnectMiles Plan, recurring payments that were completed previously will not be refunded, and you will keep your ConnectMiles miles.

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