Flight Change and Cancellation Options

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Change your flight, not your desire to travel

Greater flexibility for your travel plans

Keep my ticket and plan for later, free of charge

Cancel your flight today.
Keep your ticket and travel to the same destination on or before Dec 31st, 2021.
When you are ready to fly, rebook your flight to the same destination without additional cost. Waiver conditions apply.
Please call us for assistance if you have:
1. A group deposit or ticket
2. A partially used ticket
3. A ConnectMiles redemption ticket
Best option for customers who look forward to travelling to the same destination in the future

Select this Option

- OR -

Get a travel certificate with 20% extra value

Cancel your ticket today.
Get a travel voucher for the value of your ticket, plus an additional 20%.
In addition, ConnectMiles Members and PreferMembers get up to 10,000 bonus miles depending on status.
Use your travel certificate to pay for a new ticket when you’re ready to fly to any destination.
Eligible for tickets purchased on or before April 22, 2020
Best option for customers who are not sure where they want to fly and want extra flexibility to plan their trip

Select this Option

- OR -

Apply for a Refund
using the online web form

You may be entitled to a refund. If your ticket is elegible, you will get a refund to the original form of payment. Nonrefundable taxes and government fees will not be refunded. Due to high volumes of requests, this process can take up to 8 weeks.

Learn More