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Refund Request Options

Option 1

KEEP MY TICKET AND PLAN FOR LATER

Change the date of travel at your convenience.

To keep the value of your ticket, you must book your travel within one year from the original date of purchase.

Note: Groups, partially used, or redemption ticket holders please call us for assistance

Select this option

Option 2

APPLY FOR AN AIRLINE TICKET REFUND

Additional paid services (business class upgrades, seats, extra checked baggage) are non-refundable. See additional services policies. To request the reimbursement of additional services not honored due to the responsibility of the airline, go to the Claims and Complaints form.
Duplicate charge or incorrect charge
Reimbursements of travel expenses for cancellation of itineraries under the responsibility of the airline go to the Claims and Complaints form.

If your ticket was purchased through a travel agency, please contact the travel agency to request a refund.
If your ticket was purchased directly with Copa Airlines, either through copa.com, mobile app, airport, Reservation Center or Sales Offices, please complete the Refund Request form.

Enter your reservation's information

Reservation code or ticket number*

Last name*

Refund Policy

Copa Airlines offers the refund of tickets in accordance with the following conditions:

Refunds for airline tickets are subject to fare rules; and when applicable will be refunded only in the country where the sale was made.
- When applicable, refund will be handled by the same payment method and currency in which the purchase was made.
- Depending on the country, some taxes, fees and airport charges are non-refundable.
- There may be additional fees for refund processing.
Refund requests may only be made while the airline ticket is still valid or up to one year after the original purchase date.
Non-refundable airline tickets retain their value for future use as long as they are valid (one year from their date of issue).
- When booking the new trip, the corresponding change fees will apply.
- The ticket credit is not transferable and can only be used by the original passenger.
Used airline tickets are non-refundable.
Partially used airline tickets may be refundable according to fare rules. Please refer to the fare rules for more information.
Airline tickets whose itineraries have been affected by cancellations or flight delays of more than 4 hours are refundable. Some countries qualify for exceptions.
In case of death of the passenger, the refund will be granted in accordance with the policy in force for these cases. A copy of the ticket holder's death certificate must be presented.
Some optional products and services (such as seats and baggage) are non-refundable and subject to the terms and conditions of purchase.
In the case of services purchased from third parties or suppliers external to Copa Airlines (such as car rental or travel insurance), refund must be requested directly from the supplier of such services.

Already made a refund request? Check the status of the application here.

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Refund Request Options

Enter your reservation's information