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Refund Request Options

Thinking about the peace of mind of our passengers, we have made our ticketing policies more flexible. Here are the options we have for you in these times of change.

Option 1

Keep my ticket and plan for later, free of charge

Change your trip when you are ready to fly. Current waiver conditions apply.

The value of your ticket will be valid for travel until March 31, 2022 or for a period up to one year from the issue date of your original ticket. Contact us when you are ready to travel again.  

Note: Groups, partially used, or redemption ticket holders please call us for assistance.

Select this option

Option 2

Apply for a refund

Refund Policy

Copa Airlines will provide refunds for eligible tickets and optional services once the request accompanied by any required documentation is received by the airline and according to the following conditions:

Ticket refund are subject to the fare rules.
Products or optional services are non-refundable, except for some exclusions according to the product terms and conditions.
If the ticket is not refundable, you may use it as a method of payment for a new ticket, which must be in the name of the same passenger as on the original ticket.
Completely used tickets are not refundable.
Partially used tickets may or may not be refundable, depending on the rules of the purchased fare. For more information, see Fare Families.
If your flight is cancelled or the itinerary was delayed 4 hours or more, your ticket is eligible for a refund.
Tickets can only be refunded in the country where the sale was made.
The refund will be granted in the same form of payment and currency as the purchase.
Refund may be requested only within ticket validity period.
A ticket refund may have some fees applied to the process based in fare rules, airport and country taxes that don’t qualify to be refunded will not be included.
In the event of the death of a passenger, the refund will be granted according with Copa Airlines' current policy. In all cases, it is necessary to present a copy of the death certificate of the passenger holding the ticket.

Refund request

If your ticket was purchased through a travel agency, please contact the travel agency to request a refund.
If your ticket was purchased directly with Copa Airlines, either through copa.com, the mobile app, airport, Reservation Center or Sales Offices, please complete the Refund Request form:

Directly through Copa Airlines
Copa.com – Mobile App – Reservation Center – Sales Office

Due to the high volume of COVID-19 related requests, processing could take up to 8 weeks. To follow up on a previous refund request, complete the refund status request form.