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Travel insurance
To provide you greater peace of mind while traveling, Copa Airlines and Copa Airlines Colombia now offer travel insurance through our strategic partner Chubb, available for passengers on the Panama, Colombia, Mexico and Other countries Storefronts.
About Chubb
Chubb Limited is the world’s largest publicly traded property and casualty insurer. The company has offices in 54 countries, Chubb and provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance. Chubb is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally.
Getting or buying Insurance with Chubb
Chubb will take care of any eventuality covered by your policy; you are supported by a network of specialists who will assist you. Example of some situations that can be solved by Travel Insurance:
- Coverage by event, and without deductibles applications.
- Coverage duration: 90 days.
- Avoid paying extra money to cover situations that occur during your trip.
- You will have special COVID-19 coverage in case you are diagnosed with the disease during the trip (this coverage is not valid for cruise trips)
- Recover the cost of the flight ticket, in case it is not refunded by COPA, when suffering a trip cancellation due to an illness or accident of the traveler or a family member.
- In case of illness or accident on the trip, you will have a network of medical centers, hospitals and doctors available to attend the medical emergency.
- Extend the Insurance coverage to your family (spouse, children and parents up to age 85).
- Receive assistance at home or in the hotel where you’re staying.
- While you are traveling, if domestic emergencies occur in your residence such as: electrical, plumbing, locksmith, among others; you have specialists to resolve such situations.
- The insurance can cover the amount of the value of expenses incurred for the delay of luggage more than 24 hours from the moment in which the Insured arrives at his destination.
Coverage
Chubb offers great coverage and essential benefits to meet your travel needs. Our plans are specially designed to meet the protection and budget needs of individual travelers like you. Coverage includes overseas medical arrangements, flight cancellations, travel delays and misconnections, and baggage losses. Make Chubb a part of your plans and be rest assured. Now you can travel safe with lower risk.
| Coverage | Plan A |
|---|---|
| Trip Cancellation | $500 |
| Consulting prior to the trip | Included |
| Lost Luggage | $500 |
| Baggage Delay | $150 |
| Personal Property | $500 |
| Emergency medical travel | $5,000 |
| Medicines | $100 |
| Emergency Medical Transportation | $5,000 |
| Accidental Death (Personal Accident) | $50,000 |
| Repatriation (Health or Death) | $5,000 |
| Replacing Executive - One Insured - Multiple insured | Included |
| Minor Transfers | Included |
| Assault Coverage | $500 |
| Burglary | $500 |
| Coverage | Plan A |
|---|---|
| Medical Expenses due COVID-19 | $30,000 |
| Repatriation of remains due COVID-19 | $30,000 |
| Hospital Cash due to COVID-19 | $150 |
| Trip Cancellation | $1,500 |
| Consulting prior to the trip | Included |
| Lost Luggage | $1,250 |
| Baggage Delay | $500 |
| Personal Property | $1,250 |
| Emergency medical travel | $15,000 |
| Medicines | $2,500 |
| Emergency Medical Transportation | $15,000 |
| Accidental Death (Personal Accident) | $50,000 |
| Repatriation (Health or Death) | $15,000 |
| Replacing Executive - One Insured - Multiple insured | Included |
| Minor Transfers | Included |
| Assault Coverage | $500 |
| Burglary | $500 |
Frequently asked questions
Contact the Assistance Center at the number listed on your policy or to the following numbers:
Assistance phone line: +1 (305) 721-3850
Assistance Whatsapp line: +54 (911) 2529-2661
You can also contact via e-mail to chubbtravelinsurance.pa@chubb.com. Always have policyholder information and the insurance certificate number.
Call the local emergency phone in the country you are in (911 or equivalent). Once the emergency is presented, contact the Operations Center to report it.
If applicable, you must pay the expenses, and once back in your home country, upon submission of invoices, the insurer will pay the reimbursement applicable to the general conditions of hedges arranged.
In this case, you must keep the original invoice of the service and submit the complaint to the insurer, at the numbers that are shown on your certificate.
In some medical centers from different parts of the world, it is common to send invoices notifying both the patient and the insurance company.
If you receive communications or bills from a hospital, doctor or clinic, you should contact the Assistance Center.
The telephone numbers are declared on the insurance policy certificate received via email. For the rest of the world, you may request a collect call to the following numbers, where someone will assist you in your language:
Assistance phone line: +1 (305) 721-3850
Assistance Whatsapp line: +54 (911) 2529-2661
Indicate at check in the emergency room, the following details of your travel assistance:
Chubb Colombia
Avenida Calle 26 No. 59-51
Torre 3, Piso 7
T: 326 6200 – 795 7777
Bogotá, Colombia
Chubb Seguro Panama S.A.
Business Park, Torre V, Piso 14
Ave. La Rotonda
T: 507-205-0400
Costa del Este, Panamá