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Wheelchairs
Wheelchairs at the airport
- Copa Airlines offers wheelchair service at the airport for our passengers with special needs or limited mobility who need assistance getting to the departure gate for their flight, making a connection, or upon arriving at their final destination.
- Wheelchair service must be requested in advance. Please request it when booking your travel or by contacting our Reservation Center at least 24 hours prior to the departure of your flight. You can also request it online by going to Manage your booking.
- Wheelchair assistance will be provided from the check-in counter to the gate. For arriving flights, wheelchair assistance will be provided from the gate to the customs exit.
- The standard width of these wheelchairs is 48 centimeters (19 inches).
- The carry-on luggage for passengers traveling in a wheelchair must not exceed 10 kg and must be easy to handle.
On-board wheelchairs
All Copa Airlines aircraft have an onboard wheelchair. These wheelchairs are specially designed to fit the aisle of our aircraft and may be used by semi-ambulatory customers to access the bathroom. Our in-flight personnel are trained in the use of this wheelchair and will assist you. This wheelchair is not designed to be used outside the aircraft.
Requesting a wheelchair
To request a wheelchair, you can:
- Contact our Reservation Center at least 24 hours prior to departure.
- You may also request a wheelchair online by accessing your reservation on Manage your booking.
Travelling with wheelchairs and special assistance devices
If you are traveling with personal assistance items, wheelchairs or any wheelchair components, you have the option of either taking your wheelchair onboard or checking it in the cargo hold.
If you choose to take the personal assistance item onboard, it may be stored in one of the overhead compartments or underneath the seat in front of you, in accordance with transportation guidelines for onboard items. At Copa Airlines, we give priority to the storage of passenger wheelchairs over carry-on luggage, coats, jackets, etc.
Report the condition of your wheelchair or the special assistive devices that you would like to have carried in the aircraft hold.
If you are traveling with a personal assistance item, you will be asked to board early to have time store your wheelchair or items in the closet, if they fit. If the wheelchair does not fit in any of the cabin storage spaces, it will be checked in the cargo hold.
If you choose to check your wheelchair, you may obtain a checked-bag receipt at the door of the aircraft. Wheelchairs and other travel assistance items have priority over baggage and cargo.
If you have an electric wheelchair, Copa Airlines policies require you to remove the batteries from the wheelchair and store the batteries in an upright position. If the wheelchair has a battery that may leak fluid, the captain will be notified using the appropriate form and a tag will be attached to the battery that includes a description of the battery type.
Let our staff know about the manufacturer’s instructions for folding and unfolding the wheelchair, and whether there are any special instructions for carrying the wheelchair in the hold. In addition, let us know whether or not the batteries are spillable, so we can handle the wheelchair safely. For more information about wheelchair battery transportation you can visit our Restricted Items section.
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