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Travel
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{{'header.text.help' | translate}}

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{{'flightbooking.destinationLocationCode'| t}}{{labelHasta}}

{{'flightbooking.destinationLocationCode'| t}} {{'global.isRequired'| translate}}

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{{'flightbooking.returnDate'| t}}

{{'flightbooking.returnDate'| t}} {{'global.isRequired'| translate}}

{{adults}} {{'flightbooking.adults'| t}}

{{childrens}} {{'flightbooking.children'| t}}

{{infats}} {{'flightbooking.infants'| t}}

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{{'flightbooking.business'| t}}

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{{"hotelbooking.adults"| t }} {{"hotelbooking.adults"| t }}

{{"hotelbooking.kids"| t }} {{"hotelbooking.kids"| t }}

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{{'hotelbooking.departure'| translate}}

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{{item.label}}

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{{'flighthotelbooking.room' | translate}}

{{adults}} {{"hotelbooking.adults"| t }}

{{childrens}} {{"hotelbooking.kids"| t }}

{{rooms}} {{'hotelbooking.rooms'| t}}

{{'accessibility.carbooking.place.pickup'| translate}}

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{{ "carbooking.diferentplace" | t}}

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{{item.listText}}

{{"carbooking.hour"| t}}(*)

{{"carbooking.hour"| t}}(*)

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{{'carbooking.pickupplace'| t}} {{itemSelected.label}}

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{{ "carbooking.diferentplace" | t}}

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{{'error.required'| translate}}

{{'carbooking.pickup' | translate}} {{pickUp| date:'mediumDate'}} {{hourPickUp}} - {{'carbooking.giveback' | translate}} {{returnMobile| date:'mediumDate'}} {{returnHour}}

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{{item.listText}}

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{{"insurancequote.adultskids" | t }}

{{"insurancequote.adultskids" | t }}

{{"insurancequote.seniors" | t }} {{"insurancequote.seniors" | t }}

{{"insurancequote.triptype" | t }} (*)

{{"insurancequote.roundtrip" | t }} {{"insurancequote.oneway" | t }}

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{{'insurancequote.origin'| t}} {{labelOrigin}}

{{'error.required'| translate}}

{{'insurancequote.destination'| t}} {{labelDestination}}

{{'error.required'| translate}}

{{"insurancequote.roundtrip" | t }}
{{"insurancequote.oneway" | t }}

{{"insurancequote.begin" | t }}

{{'error.required'| translate}}

{{"insurancequote.ending" | t }}

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{{adultsF}} {{"insurancequote.adultskids"| t }} , {{seniorsF}} {{"insurancequote.seniors"| t }}

{{'insurancequote.validation.notenoughtpassengers'| translate}}

{{'insurancequote.validation.toomanypassengers'| translate}}

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{{item.listText}}

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{{adults}} {{"insurancequote.adultskids"| t }}

{{seniors}} {{"insurancequote.seniors"| t }}

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{{'global.view.info'| translate }}

This field must be no more than 10 characters. {{'error.required' | t}} {{'error.validReservation' | t}}

This field must be no more than 20 characters.

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{{"webcheckin.lastName.hint"| t}} {{"webcheckin.lastName.hint2"| t}}

{{'error.alphanumeric' | t}} {{'error.required' | t}} {{'error.noSpaces' | t}}

{{'webcheckin.reservationCodeOrNumber'| t}}

{{'webcheckin.connectMilesAccount'| t}}

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{{'error.required' | t}} This field must be no more than 12 characters. {{'error.pattern' | t}}

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{{'webcheckin.destination'| t}} {{labelDestination}}

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{{"global.date" | translate }}

{{"flightinfo.flightstatus.searchbyroute" | translate }}

{{'flightbooking.originLocationCode' | translate}}{{labelDesde}}

{{'flightbooking.originLocationCode' | translate}} {{'global.isRequired'| translate}}

{{'flightbooking.destinationLocationCode' | translate}}{{labelHasta}}

{{'flightbooking.destinationLocationCode' | translate}} {{'global.isRequired'| translate}}

{{'validation.dependsMobile'| translate}}

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{{'accessibility.flightstatus.place.destination' | translate}}

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{{item.listText}}

{{'flightbooking.roundTrip'| t}}
{{'flightbooking.oneWay'| t}}
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{{'accessibility.itineraries.place.origin'| translate}}

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{{'accessibility.itineraries.place.destination'| translate}}

{{item.listText}}

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{{'flightbooking.destinationLocationCode' | translate}}{{labelHasta}}

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{{'flightbooking.oneWay'| t}}

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{{'accessibility.itineraries.place.destination' | translate}}

{{'flightbooking.departureDate' | translate}}

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{{'flightbooking.returnDate' | translate}}

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{{"global.nonStopFlights" | t }}

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{{row.name}}

Contact us

{{tituloCategoria}}

{{'askana.askus' | t}}

{{'portal.normal.title' | translate}}

Contact us

Contact us

In order for us to assist you more quickly, please review the following sections, which are provided to help answer any questions you might have.

Call our reservations centers

Visit our sales offices

Refunds

Please follow the steps indicated to complete your refund request.

Report your forgotten item

If you forgot any of your belongings on board our aircraft, please complete the form.

Manage your Reservation

Pay for your reservations, request special meals, choose your seats and/or assign your ConnectMiles number to your reservation.

Claims and Travel Experience
Complaints

Submit your complaint or claim related to a finalized travel by filling the following form.

*Customer Service Department will respond to the complaints/claims received through a web form in a maximum response time of 15 days.

Postal Address

Copa Airlines
Postal Code 0816-06819
Panama, Republic of Panama

Travel Requirements

Check on the documentation you need for your flight.

Special services

Get information about children travelling alone, service animals, wheelchairs, special medical conditions and medical oxygen service.

FAQs

Get answers to your questions about reservations, purchases, hotel and car reservations, passenger assistance, among others.

Ask Ana on Facebook Messenger

Meet Ana, our virtual assistant, who will answer your frequently asked questions, help you book flights and check in.

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Mexico City to San Juan
Mexico City to Santiago
Mexico City to Buenos Aires
Mexico City to Sao Paulo
Mexico City to Panama
Guadalajara to Panama
Mexico City to Medellin
Mexico City to Cartagena
Cancun to Caracas
Mexico City to Valencia
Cancun to Cartagena
Mexico City to Punta Cana

CUSTOMER SERVICE

FAQ
Sales offices and reservations center
Request a refund
Complaint resolution
Report your forgotten items
Flight notifications
Options for checking
TSA Precheck ®
Contact us

About Copa Airlines

Our history
Awards
Corporate social responsibility
Alliances
Aero Republica
Investor relations
Hub of the Americas
Fleet
Work with us
Secure Purchases
News

Legal information

Customer commitment
Affidavit for travel to Cuba
Lengthy tarmacs delays
Electronic declaration (e-DBV-Brazil)
Digital receipt for tax purposes (Mexico)
Provisions pursuant to passengers' rights
Tourism card reimbursement (Dominican Republic)

Where we fly

Mexico City to San Juan
Mexico City to Santiago
Mexico City to Buenos Aires
Mexico City to Sao Paulo
Mexico City to Panama
Guadalajara to Panama
Mexico City to Medellin
Mexico City to Cartagena
Cancun to Caracas
Mexico City to Valencia
Cancun to Cartagena
Mexico City to Punta Cana

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