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Frequently Asked Questions - PriceLock
With PriceLock, you can reserve your fare for a period of three or seven days, and you can be sure that the price won’t increase during that period.
No, at this time, PriceLock is not available for tickets booked using miles.
PriceLock is available for select flights only on copa.com and on the Copa Airlines app. It is available only for flights operated by Copa Airlines and Copa Airlines Colombia.
If your itinerary is eligible for this service, you will be offered the option to reserve your fare after you have selected a flight.
No, the PriceLock fee will be charged when the fare is reserved, and it will not be applied toward the purchase of the ticket.
Yes, when PriceLock is selected, the fee will be charged for each passenger on the reservation. The PriceLock fee will not be charged for any infants on the reservation.
No, you will not be able to request a refund of the PriceLock fee, since the PriceLock service is non-refundable.
If you don’t complete the purchase of your ticket before the PriceLock period expires, your reservation will be cancelled automatically.
After reserving a fare using PriceLock, you can complete the purchase of your ticket in any of the following ways:
- By logging into copa.com or the Copa Airlines app and selecting the “Manage your reservation” option
- By calling our Reservation Center
- By going to your local sales office or airport ticket counter
Once you have purchased your ticket using PriceLock, the Copa Airlines purchase policies apply. Passengers may cancel their reservation at no charge within 24 hours of purchase, provided that the applicable fare rules permit. However, PriceLock fees are non-refundable and will not be included in the refund amount.
Once purchased PriceLock, the held reservation may not be changed. To make a change, the guest must cancel the PriceLock reservation and rebook the desired itinerary, which may result in a fare increase.
