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Service and emotional support animals

Service animals and emotional support animals accompanying passengers with disabilities or special needs are accepted in the airplane cabin at no additional charge.

Service animal

An animal that has been trained to provide
assistance or perform a task for a person with
a disability.

Guide a blind person
Alert the owner of possible seizures
Alert the owner of high or low sugar

Emotional support animal

An animal necessary for the emotional well-being
of the passenger during the flight or at his
destination and who may or may not be trained
for that role.

They provide comfort with their presence
They reduce stress, anxiety, depression
It gives tranquility to its owner.

Conditions

Allowed animals

Dogs will be the only animal permitted as service and emotional support animals.

Number of animals allowed

Only one (1) dog per passenger is accepted.

Exemptions

Service Animals: up to two (2) service dogs will be accepted, provided that the assistance of both dogs is required. You will need documentation showing that each dog performs different tasks, or that the dogs will take turns providing assistance because of the length of the trip.
Passenger traveling to / from the United States: may transport only one (1) emotional support dog or a total of three (3) service dogs.

Age required

Service animals: Old enough to have been trained and respond to the directions of the owner.
Emotional support animals: The dog must be at least 6 months old.

Documentation required for transportation

Service animals

Identification showing that the dog is a service animal
Proof of vaccination and a certificate of good health
Any documentation necessary for entry to the destination country

Emotional support animals

A medical certificate issued by a mental health professional, certifying that the passenger is confirmed to have a mental or emotional disability and needs an emotional support animal while traveling or at the final destination. The medical certificate must meet the following criteria:
- The date of issue must be less than one year prior to the date of departure of the flight.
- The certificate must be signed and stamped by the medical professional, and it must include the following information about his or her license: the date of issue, the state or jurisdiction, and the type of license.
- The document must be legible.
Proof of vaccination and a certificate of good health.
Any documentation necessary for entry to the destination country.

General Requirements

Notify the airline 48 hours prior to the departure of your flight that you will be traveling with a service animal or an emotional support animal.
Exit row seating is prohibited.
The dog must sit on the floor in front of your assigned seat. It may not take up space in the aisles. The dog may sit in your lap, if it is no larger than an infant. If the dog is too big to fit at your feet, you will be assigned a seat with additional space, if possible. If this is not possible, you may purchase an extra seat in order to have additional floor space to accommodate the dog in front of or next to your seat. Animals may not sit in the seats.
All animals that have been accepted for transportation in the cabin must remain with the passenger at all times.
Dogs may be denied transportation in the cabin if they have an unpleasant odor; engage in misbehavior such as barking, growling, or attacking other passengers; or are not housebroken.
If the travel requirements of the destination country are not met, boarding must be denied until these requirements are satisfied. The passenger is responsible for any costs associated with these changes.

Links
Travelling with pets

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