Terms & Conditions - Special cancellation process for GRU-JFK fare

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Terms & Conditions - Special cancellation process for GRU-JFK fare

COPA Airlines will not issue refunds for unused plane tickets as part of the ticket cancellation process.
Passengers requesting cancellation may choose to receive a discount coupon good toward the purchase of another plane ticket. The discount coupon does not represent compensation of any kind and may not be exchanged for cash. The coupon is good for travel between now and April 30, 2019.
If the ticket was paid for by someone other than the passenger whose name appears on the ticket, and the ticket indicates that refunds are restricted, we will only complete the cancellation for the person who paid for the ticket, or as instructed by that person.
The incentives offered above are available only to passengers who purchased tickets for travel on the São Paulo-New York route on May 24. These incentives are not valid for purchases on any other date or any other route. The applicable offer is valid only for requests received on or after October 1, 2018.