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PreferMember Benefits
Receive exclusive benefits as a PreferMember when you fly with Copa Airlines and Copa Airlines Colombia. Star Alliance recognizes PreferMember Status, which means you can also enjoy travel benefits when you fly on any Star Alliance airline.
Some benefits may vary depending on the fare family purchased, we suggest you visit our Fare Family page for more information.
On Copa Airlines
| PREFERMEMBER BENEFITS | Silver | Gold | Platinum | Presidential |
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| Accrual Benefits | ||||
| PreferMember Bonus 1 | 25% | 50% | 75% | 100% |
| Redemption Benefits | ||||
| Better Saver Award Availability on Copa Airlines |
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| Reduced or Waived Call Center Booking Fee |
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| Reduced or Waived Late Booking Fee |
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| Reduced or Waived Fee |
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| Reduced or Waived Same Day Change Fee |
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| Reduced or Waived Cancel & Refund Fee |
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| Baggage benefits (Internacional and Domestic) | ||||
| Free Checked Baggage Allowance when purchasing Economy Basic10 | 1 at 50 lbs (23 kg) | 2 at 50 lbs (23 kg each) | 2 at 50 lbs (23 kg each) | 2 at 50 lbs (23 kg each) |
| Free Checked Baggage Allowance when purchasing Economy Classic and Economy Full | 2 at 50 lbs (23 kg) each | 3 at 50 lbs (23 kg) each | 3 at 50 lbs (23 kg) each | 3 at 50 lbs (23 kg) each |
| Free Checked Baggage Allowance when purchasing Business Promo and Business Full | 2 at 70 lbs (32 kg) each | 3 at 70 lbs (32 kg) each | 3 at 70 lbs (32 kg) each | 3 at 70 lbs (32 kg) each |
| Preferential Baggage Handling |
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| Airport Benefits | ||||
| Preferential Check-in |
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| Preferential Security Screening (Where Offered) |
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| Preferential Boarding 8 |
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| PreferMember Services (Service Center Priority) |
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| Lounge access 2 |
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| In-Flight Benefits | ||||
| Premium Seats |
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| Seat Selection |
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| Upgrade Benefits | ||||
| Complimentary upgrade subject to the fare family purchased 9 |
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| Connect Regional Upgrade 3 | Three | Three | ||
| Connect Global Upgrade 4 | Six | |||
| Star Alliance Benefits | ||||
| Star Alliance Silver Benefits |
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| Star Alliance Gold Benefits |
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| MAX9 | ||||
| Dedicated Routes:5 | ||||
| Complimentary Upgrade 6 7 |
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| Complimentary Upgrade for Companion |
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| Connect Regional Upgrade |
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| Connect Global Upgrade |
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| PreferMember Maternity Leave Benefit | ||||
| PreferMember Maternity Leave Benefit |
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1 Extra bonus miles depending on the status of the PreferMember when travelling on Copa Airlines and Copa Airlines Colombia. Does not apply for PreferMember Status qualification.
2 Available when traveling internationally in any of the Star Alliance member airlines.
3 Available on Copa Airlines-operated flights and United-operated flights in certain regions (fare restrictions apply).
4 Available on Copa Airlines-operated flights and United-operated flights systemwide (fare restrictions apply).
5 To see the full list of dedicated routes visit Upgrades on MAX9
6 The time and day in which the complementary upgrade will be granted depends on the fare family purchased and the availability of the flight. PreferMembers Silver traveling in Economy Basic are not eligible for complementary upgrades. For more information, visit our Upgrades on MAX9 page.
7 Complimentary upgrades will be confirmed starting 24-48 hours before departure and are subject to availability.
8 Due to the COVID-19 situation, PreferMembers will be able to board at any time.
9 The time and day in which the complementary upgrade will be granted depends on the fare family purchased and the availability of the flight. PreferMembers Silver traveling in Economy Basic do not apply for complementary upgrades. For more information, visit our Fare Families page.
10 Silver PreferMembers with tickets purchased for Basic Economy fare before April 20, 2021, for travel after this date will not have free checked baggage included. Gold, Platinum, and Presidential PreferMembers with tickets purchased for Basic Economy fare before April 20, 2021, for travel after this date will have a free checked bag of up to 23kg included.
PreferMember Maternity Leave Benefit
We recognize becoming a parent can change your travel plans. We value your loyalty and want to support you during this life change by extending your PreferMember status.
Effective as of March 1st, 2020 “Request your PreferMember Status” benefit will help you maintain or regain your previous PreferMember status in case you can't travel due to the birth of your child.
Once you are ready to start traveling again, you can start the application process to restart your PreferMember status for one more year.
Considerations
- The “PreferMember Maternity Leave Benefit” begins to be effective as of March 1st, 2020.
- The “PreferMember Maternity Leave Benefit” cannot be requested more than 1 time in a period of 3 years.
- The “PreferMember Maternity Leave Benefit” applies to mothers only.
- The “PreferMember Maternity Leave Benefit” must be requested within a period of no more than 6 months of giving birth or any other surgical procedure related to a pregnancy.
- For the status to be granted, the person must not have flight activity either on Copa Airlines or on any other Air Partners during the pregnancy period.
- he highest ConnectMiles status to be granted, through the “PreferMember Maternity Leave Benefit”, will be Platinum.
- The ConnectMiles status that the member requests must have been obtained exclusively by the program qualification rules, that is, by qualifying miles and / or qualifying segments:
- Silver: 25,000 miles and / or 20 qualifying segments
- Gold: 45,000 miles and / or 40 qualifying segments
- Platinum: 75,000 miles and / or 70 qualifying segments
- The member must send an email request to apply for “PreferMember Maternity Leave Benefit” email to accounts@connectmiles.com, from the email account registered in their ConnectMiles profile, containing:
- ConnectMiles number
- Document (format: .pdf, .png or .jpg of maximum 2MB) that supports why the Pregnancy Period was taken: birth certificate of the newborn or a valid medical certificate that validates a procedure due to maternity period issued by a doctor
- Explanation that includes the reason why their flight activity was stopped for the period mentioned in the certificate
- The response period for the “PreferMember Maternity Leave Benefit” requests will be 14 business days.
- In the event that the administrator and the airline (Copa Airlines) accept the “PreferMember Maternity Leave Benefit”, request requested status will be granted until 12:00 a.m., Panama time, on the last day of February of the following year.
- ConnectMiles team will be reviewing on a case by case basis. The resolution of these cases is entirely at the discretion of the administered and the airline (Copa Airlines).
All ConnectMiles terms and conditions apply.
The benefits listed above apply only to the PreferMember passenger, some benefits may vary for their companions or passengers traveling on the same reservation. Tickets purchased before November 12, 2020 will keep the benefits from the time of purchase. For more information, visit our Fare Families page