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Copa Airlines is lauded as an APEX 2020 Five-star Airline, in recognition of world-class service
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Copa Airlines has been named a Five-Star Airline in the 2019 APEX Official Airline Ratings™, which are issued by the Airline Passenger Experience Association, one of the global aviation industry’s leading organizations
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Using a five-star scale, more than one million flights were rated by passengers on nearly 600 airlines around the world between July 1, 2018 and June 30, 2019
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Already in 2019, Copa Airlines has earned five other international accolades, attesting to Copa’s world-class service and the dedication and effort of every Copa Airlines employee
Panama City, September 13, 2019
Copa Airlines, a subsidiary of Copa Holdings, S. A. {NYSE: CPA} and a member of the Star Alliance global network, was named a Five-Star Airline in the 2020 APEX Official Airline Ratings™, which are issued by the Airline Passenger Experience Association (APEX), one of the global aviation industry’s leading organizations.
In response to the news, Copa Airlines CEO Pedro Heilbron said, “We are very proud to have received this prestigious recognition. It’s a testament to the teamwork of the more than 9,000 Copa Airlines employees across the region, as well as Copa’s commitment to offering our passengers the world-class service they deserve. These are the very reasons why passengers choose Copa Airlines day in and day out.”
The APEX Official Airline Ratings™ are based on passenger feedback, opinions, and scores, which were gathered by APEX in partnership with TripIt® from Concur®, the world’s highest-rated travel-organizing app. Using a five-star scale, more than one million flights were rated by passengers on nearly 600 airlines around the world between July 1, 2018 and June 30, 2019.
APEX CEO Joe Leader said, “Copa Airlines, which connects North, Central, and South America and the Caribbean, is now an APEX 2020 Five-Star Airline. This distinction is based on ratings of more than 1.4 million flights around the world on nearly 600 airlines. Less than 10% of those airlines earned a five-star rating, and we applaud Copa Airlines for providing a passenger experience focused on world-class service.”
The APEX ratings rely on feedback from passengers about every aspect of their travel experience, including customer service, aircraft design and configuration, seat comfort and quality, food and beverage service, in-flight entertainment, VIP lounges, high-impact campaigns, and new products.
Already in 2019, Copa Airlines has earned a number of international accolades. Skytrax, the international air transport rating organization, recognized Copa as “the best airline in Central America and the Caribbean” for the fifth year in a row, and as having “the best airline staff in Central America and the Caribbean” for the fourth year. Copa was also named “the best airline of the year in Latin America” by users of Kayak.com, a leading flight-search website. The Official Airline Guide named Copa “the world’s most on-time airline,” and FlightStats recognized Copa as “Latin America’s most on-time airline.”
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