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Temporary shutdown of our operations

The Government of Panama banned all international flights, beginning on March 22 at 11:59 p.m. through April 21, 2020, for the purpose of protecting the health of Panamanians, due to the coronavirus outbreak in the country and region.

As a result, Copa Airlines’ Hub of the Americas®, the leading connecting hub in Latin America, serving 80 destinations in 33 countries, will temporarily suspend its operations, as the airline has been forced to cancel all flights during that period.

Thinking about the peace of mind of our passengers, Copa Airlines will notify those affected by these measures and reminding them that we have made our ticketing policies more flexible.

1. Exchange policy for tickets purchased until March 31, 2020

We remind you that we have made our ticketing policies more flexible, according to the following conditions:

Tickets purchased until March 31, 2020
Original travel dates must be originated and completed by June 15, 2020
New travel must be completed by December 31, 2021
Applies only to Copa Airlines tickets: regulars and award tickets.
Refund and cancellations apply according to fare rules conditions.

Option A: I want to change my flight date

We allow you to modify the date or route of your trip without the change fee, but in some cases fare difference may apply.
Please contact our Reservation Center, visit our Sales Offices or your Travel Agency to request changes.

Option B: I want to use my ticket for a future trip

If you are not sure when to travel, you can cancel your reservation and plan later. We will maintain the value of the ticket for future travel until December 31, 2021.
The change fee for this change will not be charged, but in some cases a fare difference may apply.
For your convenience, you may cancel your reservation here and rebook later:

Cancel Reservation

2. Information for passengers who completed the form to return home for travel possibilities.

Following the Executive Order issued by the Government of the Republic of Panama, as one of the measures taken to contain the spread of the COVID-19 virus, our flights have been suspended from March 23 through April 22*.

We inform our passengers that Copa Airlines has done to the best of its abilities to return you home in the middle of this crisis and requested all necessary permissions to the different countries' authorities, which should approve the flights. Even though Copa proceeded accordingly, we could not get the government’s authorization needed to operate humanitarian flights as of March 22.

If you still have a Copa Airlines unused flight segment of your ticket, please contact us when we resume operations to be able to assist you properly.

*Executive Order 244 on March 19, 2020, by the National Government of Panama.

2. Recommendations from the WHO, CDC and Ministry of Health of Panama to stay healthy

Even though the mortality rate of COVID-19 is low, and currently has mainly affected older adults with existing medical conditions, similar to what happens with other viruses such as influenza, it is important for everyone to follow the recommendations below:

Wash your hands frequently with soap and water for at least 20 seconds, especially after using the toilet, before eating and after blowing your nose, coughing or sneezing.
Avoid touching your eyes, nose or mouth.
If you have symptoms such as a dry cough, fever and / or sore throat and you do not feel fit to travel, visit your doctor before deciding whether to keep your travel date or if you should change it.
When you cough or sneeze, cover your face with the inside of your arm or with a tissue. Immediately throw the tissue away after use.
Masks are recommended only for people who are ill and those who care for them. Masks are not required for healthy people or those without the virus.

Once this period is over, Copa Airlines plans to resume operations on April 22, 2020. We are committed to fulfilling the company’s purpose of uniting people and families; strengthening and promoting tourism in the region; and supporting the development of professionals, businesses and communities.

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Temporary shutdown of our operations

Option A: I want to change my flight date

Option B: I want to use my ticket for a future trip