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{{'flightbooking.destinationLocationCode'| t}}{{labelHasta}}

{{'flightbooking.destinationLocationCode'| t}} {{'global.isRequired'| translate}}

{{'validation.dependsMobile'| t}}

{{'flightbooking.departureDate'| t}} {{ departureDate | date:'mediumDate' }} - {{'flightbooking.returnDate'| t}} {{ returnDate | date:'mediumDate' }}

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{{adultsF}} {{"flightbooking.adults.mobile"| t}} , {{childrensF}} {{'flightbooking.children.mobile'| t}} , {{infatsF}} {{'flightbooking.infants.mobile'| t}}
, {{'flightbooking.economy'| t}} , {{'flightbooking.business'| t}}

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{{'flightbooking.select.your.origin'| translate}}
{{'flightbooking.select.your.destination'| translate}}
{{'flightbooking.selectDates' | translate}}

{{'flightbooking.departureDate'| t}} {{'global.isRequired'| translate}}

{{'flightbooking.returnDate'| t}} {{'global.isRequired'| translate}}

{{adults}} {{'flightbooking.adults'| t}}
{{childrens}} {{'flightbooking.children'| t}}
{{infats}} {{'flightbooking.infants'| t}}
{{'accessibility.hotelbooking.destination'| translate}}
{{"hotelbooking.rooms"| t }}
{{"hotelbooking.adults"| t }}
{{"hotelbooking.kids"| t }}
  • {{error|t}}

{{'hotelbooking.destination'| t}} {{itemSelected !== '' ? itemSelected.label : ''}}

{{'error.required'| translate}}

{{"hotelbooking.exactDate"| t }}

{{'error.required'| translate}}

{{'error.required'| translate}}

{{roomsF}} {{'hotelbooking.rooms'| t}} , {{adultsF}} {{"hotelbooking.adults"| t }} , {{childrensF}} {{"hotelbooking.kids"| t }}

{{'flightbooking.select.your.destination'| translate}}
{{'global.searching'| translate}} {{'flightbooking.error.destination.not.found'| t}}
{{'flighthotelbooking.room' | translate}}
{{adults}} {{"hotelbooking.adults"| t }}
{{childrens}} {{"hotelbooking.kids"| t }}
{{rooms}} {{'hotelbooking.rooms'| t}}
{{'accessibility.carbooking.place.pickup'| translate}}
{{item.listText}}
{{'accessibility.carbooking.place.return'| translate}} {{item.listText}}
  • {{error|t}}

{{'carbooking.pickupplace'| t}} {{itemSelected.label}}

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{{ "carbooking.diferentplace" | t}}

{{'carbooking.givebackplace'| t}} {{itemLocation.label}}

{{'error.required'| translate}}

{{'carbooking.pickup' | translate}}   {{pickUp| date:'mediumDate'}}   {{hourPickUp}}   -  {{'carbooking.giveback' | translate}}   {{returnMobile| date:'mediumDate'}}   {{returnHour}}

{{'error.required'| translate}}

{{'carbooking.pickup.location'| t}} {{'carbooking.Return.location'| t}}
{{'carbooking.Date.hour' | translate}}

{{'carbooking.pickup' | translate}}

{{'error.required'| translate}}

{{'error.required'| translate}}

{{'validation.carbookingHourBeforeNow'| translate | capitalize}}

{{'carbooking.giveback' | translate}}

{{'error.required'| translate}}

{{'error.required'| translate}}

{{'validation.carbookingHourBeforeNow'| translate | capitalize}}

{{'validation.carbookingInvalidhour'| translate | capitalize}}

{{'accessibility.insurance.place.origin' | translate}}
{{item.listText}}
{{'accessibility.insurance.place.destination' | translate}}
{{item.listText}}
{{"insurancequote.passangers" | t }}
{{"insurancequote.adultskids" | t }}
{{"insurancequote.seniors" | t }}
{{"insurancequote.triptype" | t }} (*)
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{{'insurancequote.origin'| t}} {{labelOrigin}}

{{'error.required'| translate}}

{{'insurancequote.destination'| t}} {{labelDestination}}

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{{'flightbooking.select.your.origin'| translate}} {{'flightbooking.select.your.destination'| translate}}
{{'insurancequote.select.travelers' | translate}}
{{adults}} {{"insurancequote.adultskids"| t }}
{{seniors}} {{"insurancequote.seniors"| t }}

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{{'insurancequote.validation.toomanypassengers'| translate}}

This field must be no more than 10 characters. {{'error.required' | t}} {{'error.validReservation' | t}}
This field must be no more than 20 characters.
{{"webcheckin.lastName.hint"| t}} {{"webcheckin.lastName.hint2"| t}}

{{'error.alphanumeric' | t}} {{'error.required' | t}} {{'error.noSpaces' | t}}
{{'error.required' | t}} {{'error.noSpaces' | t}} {{'error.pattern' | t}} {{'error.validReservation' | t}}
{{'error.required' | t}} This field must be no more than 12 characters. {{'error.pattern' | t}}
{{item.listText}}

{{'webcheckin.destination'| t}} {{labelDestination}}

{{'error.required'| translate}}

{{'flightbooking.select.your.destination'| translate}}

{{'flightbooking.error.destination.not.found'| t}}

{{"flightinfo.flightstatus.searchbyflight"| translate }}



{{"flightinfo.flightstatus.searchbyroute"| translate }}

{{'accessibility.flightstatus.place.origin'| translate}}
{{item.listText}}
{{'accessibility.flightstatus.place.destination'| translate}}
{{item.listText}}
{{"flightinfo.flightstatus.searchbyflight" | translate }}
{{'error.required' | t}} {{'error.alphanumeric' | t}} {{'error.noSpaces' | t}} This field must be no more than {{flightNumberMaxlength}} characters.


{{"flightinfo.flightstatus.searchbyroute" | translate }}

{{'flightbooking.originLocationCode' | translate}}{{labelDesde}}

{{'flightbooking.originLocationCode' | translate}} {{'global.isRequired'| translate}}

{{'flightbooking.destinationLocationCode' | translate}}{{labelHasta}}

{{'flightbooking.destinationLocationCode' | translate}} {{'global.isRequired'| translate}}

{{'validation.dependsMobile'| translate}}

{{'accessibility.flightstatus.place.origin' | translate}}
{{'accessibility.flightstatus.place.destination' | translate}}
{{'flightbooking.select.your.origin' | translate}}
{{'flightbooking.select.your.destination' | translate}}
{{'accessibility.itineraries.place.origin'| translate}}
{{item.listText}}
{{'accessibility.itineraries.place.destination'| translate}}
{{item.listText}}

{{'flightbooking.originLocationCode' | translate}}{{labelDesde}}

{{'error.required'| translate}}

{{'flightbooking.destinationLocationCode' | translate}}{{labelHasta}}

{{'error.required'| translate}}

{{'validation.dependsMobile'| translate}}

{{'accessibility.itineraries.place.origin' | translate}}
{{'accessibility.itineraries.place.destination' | translate}}

{{'error.required'| translate}}

{{'error.required'| translate}}

{{"global.nonStopFlights" | t }}
{{'flightbooking.select.your.origin' | translate}}
{{'flightbooking.select.your.destination' | translate}}

Contact us

{{tituloCategoria}}

{{'askana.askus' | t}}

{{'portal.normal.title' | translate}}

Aircraft in the road

COVID - 19 Information Hub

At Copa Airlines, we’re committed to keeping you informed about the measures we’re taking to adjust our operations in response to the coronavirus.
Nothing is more important to us than your well-being and the well-being of our employees.

Your safety is our priority

We’re committed to providing the information you need to feel confident about enjoying your travel experience with us. We want to let you know about our cleaning and sanitation practices, and we also want to share some recommendations for you to follow before and during your trip.

What can you expect during your next flight?

We’re in constant communication with the health authorities in order to implement the necessary measures and regulations to ensure your well-being. These measures may change as governments across the region proceed in response to the evolving health crisis.

Flights connecting through Panama
Flights departing from Panama
Flights to Panama

Boarding at your departure airport

  • You must be wearing a face mask to enter the airport, and is required to keep it on at all times while at the airport.*
  • While at the gate, please comply with social distancing requirements.
  • During the boarding process, we will follow the social distancing measures recommended by the health authorities.
  • Flights will be boarded by groups, from back to front. We will call each group separately to minimize the number of passengers in line.
  • To limit physical interaction, at airports that have electronic scanners, you will need to self-board by placing your boarding pass on the scanner and showing your passport to the boarding agent.

Other measures may be taken in accordance with the guidelines issued by the departure airport and the health authorities in each country. Select an airport to see the guidelines.*

*You will be referred to the official website of your selected airport. All information on each airport’s website is provided solely by that airport, not by Copa Airlines. Some airports may not be listed because they do not have a digital platform.

Check measures

Connecting and boarding in Panama City

Passenger validating his ticket before boarding

At the airport

  • You must be wearing a face mask to enter the airport, and is required to keep it on at all times while at the airport.*
  • When you arrive at Tocumen International Airport, your temperature will be taken.*
  • Tocumen International Airport will have a plan in place to ensure that airport facilities are cleaned and disinfected regularly.*

*Measures implemented by Tocumen International Airport personnel.

During boarding

  • You must be wearing a face mask to enter the airport, and is required to keep it on at all times while at the airport.*
  • To the extent possible, we will avoid using remote boarding stands and adjacent gates.
  • While at the gate, please comply with social distancing requirements and maintain appropriate separation in the seating areas.
  • During the boarding process, we will follow the social distancing measures established by the airport.
  • Flights will be boarded by groups, from back to front. We will call each group separately to minimize the amount of passengers in line.
  • To limit physical interaction, you will need to self-board by placing your boarding pass on the scanner and showing your passport to our boarding agent.

On board

  • All of our aircraft are equipped with high-efficiency filters (HEPA), which purify up to 99.97% of virus and bacteria particles. In addition, its cabin air recirculation system renews the air every 2-3 minutes and its vertical displacement prevents it from being shared with passengers on the sides and in front.
  • You must be wearing a face mask to enter the airport, and is required to keep it on at all times while at the airport.*
  • Our aircraft will be thoroughly disinfected using hospital-grade products approved by Boeing. These products, which have broad-spectrum antimicrobial activity and are proven effective against coronaviruses, will be applied prior to each flight using an electrostatic sprayer. This includes the area where emergency kits and first-aid supplies are stored.
  • We will also be implementing enhanced cabin cleaning procedures, especially for windows, tray tables, armrests, seatbelt buckles, overhead bin handles, and entertainment centers.
  • In-flight magazines and pillows will be removed.
  • Blankets will only be available in Business Class on flights of 6 hours or longer, with spare blankets in the main cabin for special needs. Blankets will be in sealed, disinfected packaging.
  • Any food and beverages that we provide will be prepackaged.
  • Movement in the aisles will be minimized during the flight.
  • We will ensure that lavatories are well-stocked with soap and paper towels to encourage frequent hand-washing. Lavatories will be cleaned and disinfected every 1.5 hours on all flights. Crew members will use the lavatory at the front of the cabin.

When disembarking

Aircraft landing

The disembarking process will vary depending on the arrival airport.

See the measures in place at your destination airport.*

*You will be referred to the official website of your selected airport. All information on each airport’s website is provided solely by that airport, not by Copa Airlines. Some airports may not be listed because they do not have a digital platform.

Check measures

Preparing for your flight

Below, you’ll find the health measures recommended us and by the health authorities so you can feel confident while enjoying your trip.

At Copa Airlines we recommend

  1. Check the travel requirements of the country of origin and destination.

    Several countries have established entry restrictions due to COVID19, check the immigration and health requirements of your destination.

  2. Do Web Check-In and download your mobile boarding pass.

    The use of mobile boarding pass is allowed in most cities where we operate and you can go straight to immigration area, if you are not travelling with checked baggage.

  3. Remember to bring your face mask.

    The use of a mask is mandatory at various airports, at Copa Clubs and for the entire duration of all our flights. Take into account that it is advisable to change it every 3-4 hours. Masks with escape valves are not allowed.

  4. Bring hand sanitizer with you.

    The use of hand sanitizer is necessary if you do not have immediate access to hand washing. Remember the restrictions of liquids that you can bring in your carry-on bag.

  5. Make sure you comply with the permitted measurements and weight of your carry-on baggage.

    You may bring one carry-on bag and one personal item with you. We ask you to pack your carry-on bag light enough so that you can lift it up and store it in the overhead bin without assistance.

  6. Arrive at the airport at least 3 hours before your flight departure time.

    Most airports have more controls, so it may take longer than usual.

  7. In some airports, only ticketed passengers will be allowed to enter

    If you require special assistance, you may enter with a companion.

  8. You are welcomed to bring food on board our flights for your personal consumption.

    We have simplified our onboard food and beverage service to minimize physical interactions.

  9. To speed up the boarding process keep your boarding pass and identification documents on hand.

    Each passenger will self-board by placing the boarding pass in the scanner and must show the documentation to the staff at the gate.

  10. Once onboard, you will not be allowed to change seats.

    In the event that a passenger shows symptoms of COVID-19, the health authorities can trace contacts by seat number. Help us keep everyone safe by staying in the seat assigned in your boarding pass

  11. Upon arrival at your destination, stay in your seat and wait your turn to get off the aircraft.

    We will disembark from front to back to reduce contact between passengers.

Recommendations from the health authorities

  • Wash your hands frequently for at least 20 seconds with soap and water (especially after using the bathroom, before eating, and after blowing your nose, coughing, or sneezing).
  • Avoid touching your eyes, nose, and mouth.
  • Cover your cough or sneeze with your inner elbow or a tissue, and dispose of the tissue after using it.
  • If you have symptoms, such as a dry cough, fever, and/or sore throat, and you don’t feel fit to travel, see your doctor before deciding whether to keep or change your travel date.

For more recommendations from national and international health authorities, please visit:

World Health Organization (WHO) Centers for Disease Control and Prevention (CDC)

Flexibility for your travel plans

Remember, we’ve made our change policies more flexible, so that you can choose the most suitable option for your travel plans.

Where are we flying, and what do you need to know?

Starting in August, we will be serving flights to certain destinations. Find more information here.

The itineraries may be subject to changes and / or government approvals. Before traveling, check the immigration and health requirements of your destination.

ConnectMiles

Learn about the steps we’re taking to support members of our ConnectMiles loyalty program in response to COVID-19.

ConnectMiles
 

Updates to the program

We have reduced the PreferProgram qualification for this year 2020, as well as other changes to the program.

Know more here

News Releases

Our latest news and press releases issued during the current situation are available here.

Copa Airlines informs about its flights to Argentina
March 22, 2020
See more
Message from our CEO, Pedro Heilbron
March 17, 2020
See more
View all communications

Our Social Commitment

Copa Airlines remains staunchly committed to those who have been most affected by the COVID-19 pandemic. Through donations and humanitarian flights, we continue to support the health and well-being of our passengers and the communities we serve.

Copa Airlines employees delivering a bed as a donation
Donations

We’re joining forces with Panama’s leaders and non-profits in the fight against the coronavirus.

See more
Pilotos no cockpit prestes a embarcar em um vôo humanitário
Humanitarian flights

After securing authorization from governments across the region, Copa has flown more than 105 humanitarian flights, helping thousands of passengers return home.

See more

FAQs

Do you have a question about one of the topics covered on this page? Answers to the most frequently asked questions by our passengers and customers are available here.

Help Center