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Temporary shutdown of our operations
Copa Airlines would like to inform, following Resolution No. 068-DG-DJ-AAC of the Panama Civil Aviation Authority, which ordered a 30-day extension of the suspension of all international flights in the country due to the coronavirus crisis, expiring on June 21, 2020, hopes to resume operations on June 26, 2020, upon receiving approvals required from the corresponding authorities in other countries in the region.
As a result, resuming Copa Airlines operations from the Hub of the Americas® in Panama’s Tocumen International Airport, will be a gradual process, beginning with approximately 10% of total existing operations prior to the impact of COVID-19, due to low passenger demand in the short and medium term, a high volume of reservation cancellations, and the fact that most of the countries in the region have operational and entry restrictions in place.
Copa Airlines, whose commitment remains the safety of its passengers and staff, upon resuming operations will implement the health, hygiene and sanitation protocols required by national and international health authorities, as well as a series of new procedures to reinforce these aspects, which are currently being developed and will be included and announced later.
Our waiver conditions allow you to cancel your reservation and receive a travel voucher for the value of your ticket, plus an additional 20%. Also, ConnectMiles Members and PreferMembers get up to 10,000 bonus miles depending on status.
You have until December 31, 2021 to user your travel certificate to pay for a new ticket when you’re ready to fly to any destination.
Only tickets purchased on or before April 22, 2020 can receive this credit.
We remind you that we have made our ticketing policies more flexible, according to the following conditions:
- Tickets purchased until June 30, 2020
- Original travel dates must be originated and completed by December 31, 2020
- New travel must be completed by December 31, 2021
- Applies only to tickets issued by Copa Airlines: regulars and award tickets.
- Refunds and cancellations apply according to fare rules conditions.
- Not applicable to tickets with no show status or tickets left on open status on or before February 1st, 2020.
Option A: I want to change my flight date
- We allow you to modify the date or flight of your trip without the change fee or fare difference, if it is within the same cabin.
- Please contact our Reservation Center, visit our Sales Offices or your Travel Agency to request changes.
Option B: I want to use my ticket for a future trip
- If you are not sure when to travel, you can cancel your reservation and plan later.
- We will maintain the value of the ticket for future travel until December 31, 2021.
- The change fee and fare difference for this change will not be charged, if it is within the same cabin.
- For your convenience, you may cancel your reservation here and rebook later:
Due to the coronavirus crisis that affects the region, our operations will be suspended until June 26, 2020.
We are making our best effort to assist our passengers that were unable to reach their destination in the midst of this crisis. This includes ticket endorsements in other airlines if there are flights and space available, and humanitarian flights when requested or approved by the different governments.
If you have a ticket or reservation with Copa, fill out this form to be included in a list, and if we can help you finish your journey, we will contact you.
Even though the mortality rate of COVID-19 is low, and currently has mainly affected older adults with existing medical conditions, similar to what happens with other viruses such as influenza, it is important for everyone to follow the recommendations below:
- Wash your hands frequently with soap and water for at least 20 seconds, especially after using the toilet, before eating and after blowing your nose, coughing or sneezing.
- Avoid touching your eyes, nose or mouth.
- If you have symptoms such as a dry cough, fever and / or sore throat and you do not feel fit to travel, visit your doctor before deciding whether to keep your travel date or if you should change it.
- When you cough or sneeze, cover your face with the inside of your arm or with a tissue. Immediately throw the tissue away after use.
- Masks are recommended only for people who are ill and those who care for them. Masks are not required for healthy people or those without the virus.
At ConnectMiles we are aware of the rapidly changing landscape due to the COVID-19 and the impact it has had on travel. To this end, we are taking some measures to support our PreferMembers:
PreferMember status extension: the status of our current PreferMembers will be automatically extended for an additional year through February 28, 2022; that way you can continue to enjoy all the benefits once you are ready to start traveling again. Please click here for additional information.
Please check back for further updates to the program.
We understand that everyone's plans have been altered by the pandemic, and thinking about your peace of mind and to give you flexibility to plan your future trips, we want to offer you some options:
- Our flight change policies have been adjusted to allow you to use the leftover value of your ticket for a new trip, free of charge within the same cabin until December 2021, if it is within the same cabin. If you want this option, please click here and contact us when you are ready to book a new date.
- If you are not sure of the destination you want to travel to, you can request a credit and we will give you an additional bonus which you can use until December 2021. To request the credit plus additional value, click here.
Once this period is over, Copa Airlines plans to resume operations on June 26, 2020. We are committed to fulfilling the company’s purpose of uniting people and families; strengthening and promoting tourism in the region; and supporting the development of professionals, businesses and communities.