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COVID - 19 Information Hub
At Copa Airlines, we’re committed to keeping you informed about the measures we’re taking to adjust our operations in response to the coronavirus.
Nothing is more important to us than your well-being and the well-being of our employees.
Your safety is our priority
We’re committed to providing the information you need to feel confident about enjoying your travel experience with us. We want to let you know about our cleaning and sanitation practices, and we also want to share some recommendations for you to follow before and during your trip.
What can you expect during your next flight?
We’re in constant communication with the health authorities in order to implement the necessary measures and regulations to ensure your well-being. These measures may change as governments across the region proceed in response to the evolving health crisis.
Boarding at your departure airport
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You must be wearing a face mask to enter the airport, and is required to keep it on at all times while at the airport.* -
While at the gate, please comply with social distancing requirements. - During the boarding process, we will follow the social distancing measures recommended by the health authorities.
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Flights will be boarded by groups, from back to front. We will call each group separately to minimize the number of passengers in line. -
To limit physical interaction, at airports that have electronic scanners, you will need to self-board by placing your boarding pass on the scanner and showing your passport to the boarding agent.
Other measures may be taken in accordance with the guidelines issued by the departure airport and the health authorities in each country. Select an airport to see the guidelines.*
*You will be referred to the official website of your selected airport. All information on each airport’s website is provided solely by that airport, not by Copa Airlines. Some airports may not be listed because they do not have a digital platform.
Check measures
Connecting and boarding in Panama City
At the airport
- You must be wearing a face mask to enter the airport, and is required to keep it on at all times while at the airport.*
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When you arrive at Tocumen International Airport, your temperature will be taken.* -
Tocumen International Airport will have a plan in place to ensure that airport facilities are cleaned and disinfected regularly.*
*Measures implemented by Tocumen International Airport personnel.
During boarding
- You must be wearing a face mask to enter the airport, and is required to keep it on at all times while at the airport.*
-
To the extent possible, we will avoid using remote boarding stands and adjacent gates. - While at the gate, please comply with social distancing requirements and maintain appropriate separation in the seating areas.
- During the boarding process, we will follow the social distancing measures established by the airport.
- Flights will be boarded by groups, from back to front. We will call each group separately to minimize the amount of passengers in line.
- To limit physical interaction, you will need to self-board by placing your boarding pass on the scanner and showing your passport to our boarding agent.
On board
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All of our aircraft are equipped with high-efficiency filters (HEPA), which purify up to 99.97% of virus and bacteria particles. In addition, its cabin air recirculation system renews the air every 2-3 minutes and its vertical displacement prevents it from being shared with passengers on the sides and in front. - You must be wearing a face mask to enter the airport, and is required to keep it on at all times while at the airport.*
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Our aircraft will be thoroughly disinfected using hospital-grade products approved by Boeing. These products, which have broad-spectrum antimicrobial activity and are proven effective against coronaviruses, will be applied prior to each flight using an electrostatic sprayer. This includes the area where emergency kits and first-aid supplies are stored. -
We will also be implementing enhanced cabin cleaning procedures, especially for windows, tray tables, armrests, seatbelt buckles, overhead bin handles, and entertainment centers. -
In-flight magazines and pillows will be removed. -
Blankets will only be available in Business Class on flights of 6 hours or longer, with spare blankets in the main cabin for special needs. Blankets will be in sealed, disinfected packaging. -
Any food and beverages that we provide will be prepackaged. -
Movement in the aisles will be minimized during the flight. -
We will ensure that lavatories are well-stocked with soap and paper towels to encourage frequent hand-washing. Lavatories will be cleaned and disinfected every 1.5 hours on all flights. Crew members will use the lavatory at the front of the cabin.
When disembarking
The disembarking process will vary depending on the arrival airport.
See the measures in place at your destination airport.*
*You will be referred to the official website of your selected airport. All information on each airport’s website is provided solely by that airport, not by Copa Airlines. Some airports may not be listed because they do not have a digital platform.
Check measures At the airport
Entering the airport
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Only travelers will be allowed to enter the airport. If you need special assistance may be accompanied by someone.* - You must be wearing a face mask to enter the airport, and is required to keep it on at all times while at the airport.*
- As you enter the airport, your temperature will be taken by thermal scanners.*
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Sanitizing mats will be located at the entry doors.* -
At various points throughout the airport, displays and screens will remind you about the biosecurity measures that must be followed. - Tocumen International Airport will have a plan in place to ensure that airport facilities are cleaned and disinfected regularly.*
Check-In at ticket counters and kiosks
Ticket counters
- Lines will be marked to ensure social distancing between passengers.*
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At ticket counters, our agents will be stationed at a distance from one another, and plexiglass shields will be in place to ensure distancing. -
All cash transactions will be handled at a single counter. - Tocumen International Airport will have a plan in place to ensure that all counters are cleaned and disinfected on an ongoing basis.*
Kiosks
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Self-service kiosks will not be available immediately when resuming service at Tocumen International Airport. - When kiosks become available again, proper signage will be placed to keep kiosks separated.
- Kiosks will be arranged in a way that allows social distancing between passengers.*
- Kiosks will be disinfected on an ongoing basis, and they will be equipped with a hand sanitizer dispenser so you can clean your hands after using them.*
Immigration
- Floor marking will be displayed in lines to ensure social distancing between passengers.*
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Security agents will not touch your belongings. If screening is needed, agents will change their gloves between each passenger.* - Bins will be disinfected after each use.*
*Measures implemented by Tocumen International Airport personnel.
During boarding
- You must be wearing a face mask to enter the airport, and is required to keep it on at all times while at the airport.*
- To the extent possible, we will avoid using remote boarding stands and adjacent gates.
- While at the gate, please comply with social distancing requirements and maintain appropriate separation in the seating areas.
- During the boarding process, we will follow the social distancing measures established by the airport.
- Flights will be boarded by groups, from back to front. We will call each group separately to minimize the amount of passengers in line.
- To limit physical interaction, you will need to self-board by placing your boarding pass on the scanner and showing your passport to our boarding agent.
On board
- All of our aircraft are equipped with high-efficiency filters (HEPA), which purify up to 99.97% of virus and bacteria particles. In addition, its cabin air recirculation system renews the air every 2-3 minutes and its vertical displacement prevents it from being shared with passengers on the sides and in front.
- You must be wearing a face mask to enter the airport, and is required to keep it on at all times while at the airport.*
- Our aircraft will be thoroughly disinfected using hospital-grade products approved by Boeing. These products, which have broad-spectrum antimicrobial activity and are proven effective against coronaviruses, will be applied prior to each flight using an electrostatic sprayer. This includes the area where emergency kits and first-aid supplies are stored.
- We will also be implementing enhanced cabin cleaning procedures, especially for windows, tray tables, armrests, seatbelt buckles, overhead bin handles, and entertainment centers.
- In-flight magazines and pillows will be removed.
- Blankets will only be available in Business Class on flights of 6 hours or longer, with spare blankets in the main cabin for special needs. Blankets will be in sealed, disinfected packaging.
- Any food and beverages that we provide will be prepackaged.
- Movement in the aisles will be minimized during the flight.
- We will ensure that lavatories are well-stocked with soap and paper towels to encourage frequent hand-washing. Lavatories will be cleaned and disinfected every 1.5 hours on all flights. Crew members will use the lavatory at the front of the cabin.
When disembarking
The disembarking process will vary depending on the arrival airport.
See the measures in place at your destination airport.*
*You will be referred to the official website of your selected airport. All information on each airport’s website is provided solely by that airport, not by Copa Airlines. Some airports may not be listed because they do not have a digital platform.
Check measures At the airport
Measures will vary depending on the departure airport.
See the measures in place at your airport*
*You will be referred to the official website of your selected airport. All information on each airport’s website is provided solely by that airport, not by Copa Airlines. Some airports may not be listed because they do not have a digital platform.
Check measures Boarding
- You must be wearing a face mask to enter the airport, and is required to keep it on at all times while at the airport.*
- While at the gate, please comply with social distancing requirements.
- During the boarding process, we will follow the social distancing measures recommended by the health authorities.
- Flights will be boarded by groups, from back to front. We will call each group separately to minimize the number of passengers in line.
- To limit physical interaction, at airports that have electronic scanners, you will need to self-board by placing your boarding pass on the scanner and showing your passport to the boarding agent.
On board
- All of our aircraft are equipped with high-efficiency filters (HEPA), which purify up to 99.97% of virus and bacteria particles. In addition, its cabin air recirculation system renews the air every 2-3 minutes and its vertical displacement prevents it from being shared with passengers on the sides and in front.
- You must be wearing a face mask to enter the airport, and is required to keep it on at all times while at the airport.*
- Our aircraft will be thoroughly disinfected using hospital-grade products approved by Boeing. These products, which have broad-spectrum antimicrobial activity and are proven effective against coronaviruses, will be applied prior to each flight using an electrostatic sprayer. This includes the area where emergency kits and first-aid supplies are stored.
- We will also be implementing enhanced cabin cleaning procedures, especially for windows, tray tables, armrests, seatbelt buckles, overhead bin handles, and entertainment centers.
- In-flight magazines and pillows will be removed.
- Blankets will only be available in Business Class on flights of 6 hours or longer, with spare blankets in the main cabin for special needs. Blankets will be in sealed, disinfected packaging.
- Any food and beverages that we provide will be prepackaged.
- Movement in the aisles will be minimized during the flight.
- We will ensure that lavatories are well-stocked with soap and paper towels to encourage frequent hand-washing. Lavatories will be cleaned and disinfected every 1.5 hours on all flights. Crew members will use the lavatory at the front of the cabin.
When disembarking
- You must be wearing a face mask to enter the airport, and is required to keep it on at all times while at the airport.*
- When you arrive at Tocumen International Airport, your temperature will be taken.*
- Floor markings at Immigration and Customs lines will be in place.
- Inmigration and Customs agents will be stationed behind a protective shield to ensure social distancing.*
- In addition, the areas where you may come in contact with baggage screening, will be disinfected regularly.*
- Visitors and transportation services will not be allowed to enter the airport. Passengers leaving the airport will be directed to designated areas where they can be picked up or access public transportation.*
*Measures implemented by Tocumen International Airport personnel.
Preparing for your flight
Below, you’ll find the health measures recommended us and by the health authorities so you can feel confident while enjoying your trip.
At Copa Airlines we recommend
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Check the travel requirements of the country of origin and destination.Several countries have established entry restrictions due to COVID19, check the immigration and health requirements of your destination.
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Do Web Check-In and download your mobile boarding pass.The use of mobile boarding pass is allowed in most cities where we operate and you can go straight to immigration area, if you are not travelling with checked baggage.
- Remember to bring your face mask.
The use of a mask is mandatory at various airports, at Copa Clubs and for the entire duration of all our flights. Take into account that it is advisable to change it every 3-4 hours. Masks with escape valves are not allowed.
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Bring hand sanitizer with you.The use of hand sanitizer is necessary if you do not have immediate access to hand washing. Remember the restrictions of liquids that you can bring in your carry-on bag.
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Make sure you comply with the permitted measurements and weight of your carry-on baggage.You may bring one carry-on bag and one personal item with you. We ask you to pack your carry-on bag light enough so that you can lift it up and store it in the overhead bin without assistance.
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Arrive at the airport at least 3 hours before your flight departure time.Most airports have more controls, so it may take longer than usual.
- In some airports, only ticketed passengers will be allowed to enter
If you require special assistance, you may enter with a companion.
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You are welcomed to bring food on board our flights for your personal consumption.We have simplified our onboard food and beverage service to minimize physical interactions.
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To speed up the boarding process keep your boarding pass and identification documents on hand.Each passenger will self-board by placing the boarding pass in the scanner and must show the documentation to the staff at the gate.
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Once onboard, you will not be allowed to change seats.In the event that a passenger shows symptoms of COVID-19, the health authorities can trace contacts by seat number. Help us keep everyone safe by staying in the seat assigned in your boarding pass
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Upon arrival at your destination, stay in your seat and wait your turn to get off the aircraft.We will disembark from front to back to reduce contact between passengers.
Recommendations from the health authorities
- Wash your hands frequently for at least 20 seconds with soap and water (especially after using the bathroom, before eating, and after blowing your nose, coughing, or sneezing).
- Avoid touching your eyes, nose, and mouth.
- Cover your cough or sneeze with your inner elbow or a tissue, and dispose of the tissue after using it.
- If you have symptoms, such as a dry cough, fever, and/or sore throat, and you don’t feel fit to travel, see your doctor before deciding whether to keep or change your travel date.
For more recommendations from national and international health authorities, please visit:
World Health Organization (WHO) Centers for Disease Control and Prevention (CDC)Flexibility for your travel plans
Remember, we’ve made our change policies more flexible, so that you can choose the most suitable option for your travel plans.
Keep your ticket and plan your trip to travel later, at no additional charge.
Get a travel certificate with 20% bonus value.*
Request a refund using the online form.
*If you’re a PreferMember, you’ll get up to 10,000 bonus miles, depending on your status.
To be eligible for these options, you must meet the following criteria:
- Your ticket must have been purchased on or before August 31, 2020.
- Your original travel dates on or before December 31, 2020.
- Your new itinerary must be completed on or before December 31, 2021.
- Applies only to Copa Airlines tickets, including regular tickets and award tickets.
- Refunds are subject to the conditions specified in the fare rules.
- Does not apply to tickets with “no show” status, or tickets left in “open” status prior to February 1, 2020.
Providing you the confidence you need to continue, you can make adjustments to your itinerary without change fee according with the following conditions:
- Your ticket must be purchased between September 1 to January 31, 2021.
- Original travel dates on or after September 1, 2020
- Your new itinerary must be completed on or before December 31, 2021.
- Applies only to Copa Airlines tickets, including regular tickets and award tickets.
- Refunds are subject to fare rules conditions.
- Changes must be made prior to original flight travel date. If you no show to your original flight, all charges and fees applicable to the itinerary change will be applied.
I want to change my flight date
We allow you to modify the flight or date of your trip without the change fee and fare difference*.
*Exception: if your new itinerary starts and/or ends on the following dates, you must pay the fare difference if applicable.
- December 15, 2020 – January 31, 2021
- February 11, 2021 – February 21, 2021
- March 26, 2021 – April 5, 2021
- June 15, 2021 – August 15, 2021
- December 15, 2021 – December 31, 2021
I want to change my route
We allow you to modify the origin or destination of your trip without the change fee, but fare difference may apply.
Important If your flight is cancelled or the itinerary was significantly delayed, you can select the following options:
Get a travel certificate with 20% bonus value.*
Request a refund using the online form.
*If you’re a PreferMember, you’ll get up to 10,000 bonus miles, depending on your status.
Select an optionWhere are we flying, and what do you need to know?
Starting in August, we will be serving flights to certain destinations. Find more information here.
The itineraries may be subject to changes and / or government approvals. Before traveling, check the immigration and health requirements of your destination.
ConnectMiles
Learn about the steps we’re taking to support members of our ConnectMiles loyalty program in response to COVID-19.
Updates to the program
We have reduced the PreferProgram qualification for this year 2020, as well as other changes to the program.
Know more hereNews Releases
Our latest news and press releases issued during the current situation are available here.
Our Social Commitment
Copa Airlines remains staunchly committed to those who have been most affected by the COVID-19 pandemic. Through donations and humanitarian flights, we continue to support the health and well-being of our passengers and the communities we serve.
We’re joining forces with Panama’s leaders and non-profits in the fight against the coronavirus.
See more
After securing authorization from governments across the region, Copa has flown more than 105 humanitarian flights, helping thousands of passengers return home.
See moreFAQs
Do you have a question about one of the topics covered on this page? Answers to the most frequently asked questions by our passengers and customers are available here.
Help Center