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COVID - 19 Information Hub

At Copa Airlines, we’re committed to keeping you informed about the measures we’re taking to adjust our operations in response to the coronavirus.
Nothing is more important to us than your well-being and the well-being of our employees.

Your safety is our priority

We’re committed to providing the information you need to feel confident about enjoying your travel experience with us. We want to let you know about our cleaning and sanitation practices, and we also want to share some recommendations for you to follow before and during your trip.

What can you expect during your next flight?

We have implemented the necessary measures to ensure your well-being. These measures may change as governments across the region proceed in response to the evolving health crisis.

Flights connecting through Panama

Flights departing from Panama

Flights to Panama

Boarding at your departure airport

Face mask wearing depends on the requirements of the health authorities of the country of origin.
Boarding process is made by groups. When you check-in, you will have the assigned group number on your boarding pass to board your flight.

Other measures may be taken in accordance with the guidelines issued by the departure airport and the health authorities in each country. Select an airport to see the guidelines.*

Airport

*You will be referred to the official website of your selected airport. All information on each airport’s website is provided solely by that airport, not by Copa Airlines. Some airports may not be listed because they do not have a digital platform.

Connecting and boarding in Panama City

Passenger validating his ticket before boarding

At the airport

Face mask is optional.

During boarding

Face mask is optional.
To the extent possible, we will avoid using remote boarding stands and adjacent gates.
During the boarding process, we will follow the social distancing measures established by the airport.
Boarding process is made by groups. When you check-in at our airport counters, you will automatically have the assigned group number on your boarding pass to be able to board your flight.

On board

All of our aircraft are equipped with high-efficiency filters (HEPA), which purify up to 99.97% of virus and bacteria particles. In addition, its cabin air recirculation system renews the air every 2-3 minutes and its vertical displacement prevents it from being shared with passengers on the sides and in front.
Face mask is optional.
We will also be implementing enhanced cabin cleaning procedures, especially for windows, tray tables, armrests, seatbelt buckles, overhead bin handles, and entertainment centers.
We will ensure that lavatories are well-stocked with soap and paper towels to encourage frequent hand-washing. Lavatories will be cleaned and disinfected every 1.5 hours on all flights. Crew members will use the lavatory at the front of the cabin.

When disembarking

Aircraft landing

The disembarking process will vary depending on the arrival airport.

See the measures in place at your destination airport.*

Airport

*You will be referred to the official website of your selected airport. All information on each airport’s website is provided solely by that airport, not by Copa Airlines. Some airports may not be listed because they do not have a digital platform.

At the airport

Entering the airport

Face mask is optional.

Check-In at ticket counters and kiosks

Ticket counters

Lines will be marked to ensure social distancing between passengers.*

Kiosks

Kiosks will be disinfected on an ongoing basis, and they will be equipped with a hand sanitizer dispenser so you can clean your hands after using them.*

Immigration

Floor marking will be displayed in lines to ensure social distancing between passengers.*

*Measures implemented by Tocumen International Airport personnel.

During boarding

Passenger validating his ticket before boarding

Face mask is optional.
To the extent possible, we will avoid using remote boarding stands and adjacent gates.
Boarding process is made by groups. When you check-in, you will have the assigned group number on your boarding pass to board your flight.

On board

All of our aircraft are equipped with high-efficiency filters (HEPA), which purify up to 99.97% of virus and bacteria particles. In addition, its cabin air recirculation system renews the air every 2-3 minutes and its vertical displacement prevents it from being shared with passengers on the sides and in front.
Face mask is optional.
Our aircraft will be thoroughly disinfected using hospital-grade products approved by Boeing. These products, which have broad-spectrum antimicrobial activity and are proven effective against coronaviruses.
We will also be implementing enhanced cabin cleaning procedures, especially for windows, tray tables, armrests, seatbelt buckles, overhead bin handles, and entertainment centers.
We will ensure that lavatories are well-stocked with soap and paper towels to encourage frequent hand-washing. Lavatories will be cleaned and disinfected every 1.5 hours on all flights. Crew members will use the lavatory at the front of the cabin.

When disembarking

Aircraft landing

The disembarking process will vary depending on the arrival airport.

See the measures in place at your destination airport.*

Airport

*You will be referred to the official website of your selected airport. All information on each airport’s website is provided solely by that airport, not by Copa Airlines. Some airports may not be listed because they do not have a digital platform.

Preparing for your flight

Below, you’ll find the health measures recommended us and by the health authorities so you can feel confident while enjoying your trip.

At Copa Airlines we recommend

Check the travel requirements of the country of origin and destination.

Some countries have established COVID-19 related entry requirements and restrictions, check the COVID-19 travel requirements for your destination.
Do Web Check-In and download your mobile boarding pass.

The use of mobile boarding pass is allowed in most cities where we operate and you can go straight to immigration area, if you are not travelling with checked baggage.
Remember to bring your face mask.

Remember to bring your mask, as it may be required at your destination according to local regulations. The use of facemask is optional on board our flights.
Bring hand sanitizer with you.

The use of hand sanitizer is necessary if you do not have immediate access to hand washing. Remember the restrictions of liquids that you can bring in your carry-on bag.
Make sure you comply with the permitted measurements and weight of your carry-on baggage.

You may bring one carry-on bag and one personal item with you. We ask you to pack your carry-on bag light enough so that you can lift it up and store it in the overhead bin without assistance.
Arrive at the airport at least 3 hours before your flight departure time.

Most airports have more controls, so it may take longer than usual.
You are welcomed to bring food on board our flights for your personal consumption.

We have simplified our onboard food and beverage service.
Once onboard, you will not be allowed to change seats.

In the event that a passenger shows symptoms of COVID-19, the health authorities can trace contacts by seat number. Help us keep everyone safe by staying in the seat assigned in your boarding pass
Upon arrival at your destination, stay in your seat and wait your turn to get off the aircraft.

We will disembark from front to back to reduce contact between passengers.

Recommendations from the health authorities

Wash your hands frequently for at least 20 seconds with soap and water (especially after using the bathroom, before eating, and after blowing your nose, coughing, or sneezing).
Avoid touching your eyes, nose, and mouth.
Cover your cough or sneeze with your inner elbow or a tissue, and dispose of the tissue after using it.
If you have symptoms, such as a dry cough, fever, and/or sore throat, and you don’t feel fit to travel, see your doctor before deciding whether to keep or change your travel date.

For more recommendations from national and international health authorities, please visit:

World Health Organization (WHO) Centers for Disease Control and Prevention (CDC)

Where are we flying, and what do you need to know?

To find out which destinations we are flying to, please visit our destination guide.

Before traveling, remember to check the COVID-19 requirements as well as other immigration and health requirements of your destination, such as: passport, visas, tourist cards, yellow fever vaccination and any additional documents.

Caribe

Centroamérica

Norteamérica

Sudamérica

ConnectMiles

Learn about the steps we’re taking to support members of our ConnectMiles loyalty program in response to COVID-19.

ConnectMiles

Updates to the program

We have adjusted the PreferProgram qualification requirements for this year 2021, as well as other changes to the program.

Learn more here

News Releases

Our latest news and press releases issued during the current situation are available here.

Copa Airlines informs about its flights to Argentina

March 22, 2020

Message from our CEO, Pedro Heilbron

March 17, 2020

View all communications

Our Social Commitment

Copa Airlines remains staunchly committed to those who have been most affected by the COVID-19 pandemic. Through donations and humanitarian flights, we continue to support the health and well-being of our passengers and the communities we serve.

Copa Airlines employees delivering a bed as a donation

Donations

We’re joining forces with Panama’s leaders and non-profits in the fight against the coronavirus.

Pilotos no cockpit prestes a embarcar em um vôo humanitário

Humanitarian flights

After securing authorization from governments across the region, Copa has flown more than 105 humanitarian flights, helping thousands of passengers return home.

FAQs

Do you have a question about one of the topics covered on this page? Answers to the most frequently asked questions by our passengers and customers are available here.