Customer Care | Copa Airlines

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Thank you for contacting us!

To ensure that your inquiry, request or claim is handled in a timely manner, please note the following information before continuing:

For additional queries, visit the Help Center

Reservations and Refunds

Confirm itinerary and assign seats for future tips, log in to My Trips or contact the Reservation Center.
Quote for a new ticket, enter copa.com in Book your trip, select the origin, destination, and desired dates.
Change an existing ticket, contact the Reservation Center.
Request a refund of airline tickets. Go to our link to check previous refund requests.
Duplicate or incorrect charges for airfare and other services related to your trip.
Additional paid services (business class upgrades, seats, extra checked baggage) are non-refundable. Enter the following link to see the policies of additional services. To return additional services not honored due to the airline's responsibility, enter the claim and complaint form.

Other requests

Request senior citizen discount
Senior citizen discount refund of ticket already issued (PAN)
Request tax exemption for diplomats
Request the travel receipt of your ticket
Request name correction
Request fee exemption for change due to illness or death
Deposits/Bank transfers

If you want to share a compliment.

Complaints or claims resolution

ConnectMiles requests
Claim missing miles
Baggage claims
- Delayed baggage delivery status, please contact the Reservation Center
- Submit a claim about your delayed baggage
- Baggage damages
- Missing items
- Forgotten items on board the aircraft
Comments or complaints. Our Customer Service team will provide you with an answer within 15 days.