Customer Care | Copa Airlines

Thank you for contacting us!

To ensure that your inquiry, request or claim is handled in a timely manner, please note the following information before continuing:

To CONFIRM YOUR ITINERARY, OBTAIN YOUR SEAT ASSIGNMENT, or INQUIRE about future travel, please go to the Manage your reservation section, or contact the Reservation Center

If you need a quote for a new ticket, enter copa.com and select the origin, destination and desired dates to see the quote.

If you need to make a change to an existing ticket, contact the Reservation Center.

To request a refund for an unused ticket or if your flight has been cancelled and you want to check options to use the value of your ticket click here.
To follow up on a previous refund request, complete the refund status request form.

Requesting MILEAGE CREDIT

As a ConnectMiles member you may request mileage credit for travel on flights operated by Copa Airlines, Copa Airlines Colombia, Star Alliance member airlines, and other partner airlines, if the miles have not posted to your member’s account within 15 days following the flight. To request mileage credit, please complete the following steps:
- Log in to your account at ConnectMiles
- Select the Mileage Credit Request option from the menu on the left, and provide the information requested on the form.

BAGGAGE

If your baggage is delayed, please contact our Reservation Center to receive information about the delivery status. If you want to submit a claim about your delayed baggage, fill this form.
To submit a baggage claim for damages, fill this form.
To submit a baggage claim for missing items, fill this form.
To report items forgotten on board the aircraft when disembarking, please click here.

Other requests

If you want to apply a legal discount or you are tax, please make the request using the forms below:
- Senior Citizen Discount Form
- Tax Exemption Form for Diplomats
To request the travel receipt of your ticket click here.
If made a mistake while purchasing your ticket and you need to make minor correction to your name on your ticket, click here.
To execute your rights and request the personal information Copa Airlines collects, fill out the Personal Data Request Form.

If you want to submit a CLAIM OR COMPLAINT of a finalized travel, fill this form.

*Customer Service Department will respond the complaints/claims received through a web form or e-mail in a maximum response time of 15 days.