Damaged baggage

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Baggage

To learn about the baggage allowance on your next flight, and see the charges that may apply for excess baggage, please select the country where you will begin your trip and your final destination.

Calculate Baggage Charges
Baggage Policy
Special Baggage
Restricted Items
Pets
Baggage Claims

Delayed baggage
Damaged baggage
Missing items

All damaged items and baggage must be reported to the Baggage Services Office at the airport immediately after arrival, at which time the item will be inspected by our representatives in the Baggage Service Department. Alternately, you may report the damage in writing within 4 hours after the flight's arrival for domestic flights or 7 days for international flights. To obtain more information regarding damaged items, please contact the Baggage Services Office at the airport where you reported the damage.

Once the TSA has inspected your luggage, a representative will place a written notice inside of the bag or will place a stamp on the outside of the bag. If you feel that your bag has been damaged as a result of the inspection, you may call the TSA at 1-866-289-9673.

If you would like to file a new claim about damage to your baggage, please complete our Baggage Claim form.