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PCR test fee refund
Copa Airlines informs that, due to changes in the biosecurity protocol upon entry into Venezuela, we will be processing the refund of the charge for the PCR tests that are carried out upon arrival at the airport.
This refund applies to tickets purchased up to December 16, 2022 with a travel date on or after January 1, 2023.
If you purchased your ticket in travel agencies, contact them to request a refund.
If you purchased your ticket directly from Copa Airlines (copa.com, mobile app, airport, call center or sales offices), please complete the PCR Test Fee Refund form.
The refund of the PCR test charge will be effective in a maximum of 30 days and depending on the bank, the refund may take up to 2 account statements to be reflected.