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Information about the suspension of Copa Airlines’ operations in Venezuela

Panama City, Panama, April 6, 2018

Copa Airlines would like to communicate that the government of the Bolivarian Republic of Venezuela ordered, by means of a resolution No. 6369, dated April 5th, 2018, the suspension of the economic, commercial and financial relationship with subjects of the Republic of Panama, which includes the suspension of Copa Airlines flights to Venezuela for a period of 90 days extendable.

In order to serve passengers whose flights are scheduled from and to Venezuela in the next 90 days, Copa Airlines offers the following alternatives:

Tickets purchased in travel agencies

  • Reimbursement of tickets purchased in travel agencies (used and unused) must be processed directly through the agencies.

Unused tickets - Travel start date until July 4th

  • Refunds will only be allowed without penalty.
  • In the event of a route change, the penalty will be waived but passenger will be charged the fare difference that may apply. 

Partially used tickets 

  • Partially used tickets are those that have been used on their outbound leg
  • If a ticket was used in its initial three segments, the final segment will have no value and will not be refundable or exchangeable.

Original flight date until July 4th - New itinerary must start by July 4th 

Refund Terms

  • Refunds for partially used tickets can´t be made in a different country from the country where it was purchased.
  • Refunds without penalty:
    • Penalty-free refund for unused portion of ticket 
    • Combined fares, the total value of the unused portion will be refunded.
  • In the event of a tax difference, the passenger must pay the difference.

Destination and/or date change conditions

  • For changes requested up to April 20th, 2018:
    • The change penalty and the fare difference will be waived and as long as is booked in the same class. 
  • For changes requested as of April 21st, 2018:
    • The change penalty will be waived but fare difference will apply.
    • New itinerary must be completed by July 4th.

Tickets with original flight date as of July 5, 2018

There are no changes to our itineraries so we expect to operate business as usual, we will inform our customers of any additional changes, no waivers will apply to tickets with a start date by July 5th. 

 

FROM - TO CHANGES ALLOWED
North America and Mexico – Venezuela Panama, Central America, Colombia, Caribbean, Peru, Ecuador, Bolivia, Manaus
Brazil, Argentina, Uruguay, Paraguay, Chile – Venezuela  Panama, Central America, Colombia, Caribbean, Peru, Ecuador, Bolivia, Miami, Georgetown, Manaus
Panama, Centro America, Colombia, Caribbean, Peru, Ecuador, Bolivia, Georgetown – Venezuela Panama, Central America, Colombia, Caribbean, Peru, Ecuador, Bolivia, Miami, Georgetown, Manaus

 

Conditions: 

  • Same rules apply for passengers with redeemed ConnectMiles tickets. All miles from unused tickets will be fully returned and for partially used tickets, we will return 50% of unused miles at no charge.

Important note:

  • Due to the volume of passengers affected by this measure, the reimbursement process may take longer than usual. Copa Airlines apologizes for the inconveniences that may arise from these external events affecting the airline.

Copa Airlines reaffirms its commitment to the safety and well-being of its passengers, so it will take all steps that are within its reach to provide assistance to its passengers and reduce the impact that this measure has had on their trips