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International Health Alert: ZIKA Virus

October 27th, 2016

Due to the outbreak of the Zika Virus, health authorities recommend that pregnant women avoid travel to countries and regions affected by this virus, Copa Airlines will assist those pregnant woman and on fertility treatment that contact the airline, providing flexibility in the reschedule of their trip.

Health authorities have recommended pregnant women do not visit the following regions and countries affected by the ZIKA Virus:

  • Caribbean
  • Central America
  • Mexico
  • Puerto Rico
  • South America
  • Miami, USA

All pregnant women and their traveling companions, as well as women on fertility treatment who were scheduled to travel to the regions and countries mentioned above, will receive assistance with the following information:

From Dates Additional Information

Caribbean

Central America

Mexico

Puerto Rico

South America

Miami, USA

Tickets issued until:

September 12, 2016

Original dates flights:

Between January 25, 2016 and October 29, 2016.

The change must be requested during this dates and the new travel date doesn’t have restriction as long as there is space in the same class of the original service.

If there is no space in the same class, passenger will have to pay fare differences.

  1. If the ticket is partially used or your travel has started, you may have the option to forward your return day subject to space availability in the same class originally purchased. Penalty for change will be waived.
  1. If the ticket is unused or your travel has not started:
    • You may have to option of changing the route of your ticket subject to the payment of any fare difference. Penalty for change will be waived.
    • Obtain the refund of your ticket without penalty.
  1. The penalty waiver is only effective for pregnant women and passengers on fertility treatment with their companions who are in the same reservation. Copa Airlines extends the waiver to their companions who are immediate family members traveling with the pregnant woman (same flight / itinerary) even if they are on separate reservations.
  1. Pregnant women must present a medical certificate or medical document indicating her status or weeks of pregnancy and/or fertility treatment.
  1. For assistance please contact us through our Sales Offices and Reservation Center.