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Missing items
Missing items must be reported to the Baggage Services Office at the airport immediately after the arrival of your flight and a written report must be turned in no later than 7 days after the flight's arrival. To obtain information on missing items, please contact the Baggage Services Office at the airport where you reported the damage.
Copa Airlines is not responsible for the disappearance or loss of the following items:
- Money, jewelry, silver items, negotiable documents, securities, personal/business documents, alcohol, books/manuscripts, professional samples, art objects, irreplaceable items like memorabilia or family antiques, photographs, business equipment, leather, inherited goods, items in a collection, artifacts, precious metals/stones, video/audio cinematography equipment, computer software/hardware, electronic components, keys, files, publications, architectural plans, paintings/art, audio equipment or any property item of similar value.
Copa Airlines' liability is regulated by the Montreal and Warsaw Conventions. As a result, we recommend that you notify your insurance company of the problems with your baggage. If you obtained insurance prior to traveling, they will take care of resolving this problem with the airline company.
For international trips to which the Warsaw Convention applies, the liability of Copa Airlines is limited to approximately US $9.07 per pound (0.45 kg), up to a maximum of US $640 per documented piece of baggage and US $400 per passenger for non-documented baggage.
For international trips to which the Montreal Convention applies (including domestic legs of international flights), the liability of Copa Airlines is limited to approximately 1,131 SDR (special drawing rights) per client, for both documented and undocumented baggage. Passengers may consult current exchange rates online at www.imf.org
If you would like to file a new claim about items missing from your baggage, please complete our Baggage Claim form.