Privacy policy

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Legal information

Please read the following information carefully

See Privacy Policy for purchases made from Mexico.

Compañía Panameña de Aviación, S.A. (Copa Airlines) is committed to offering the best possible service to its customers and to guarding the privacy of the data and information provided by customers through the use of the present website. Copa Airlines warrants to take all appropriate measures to ensure that such information will be used only for the purpose of providing superior service to its customers through a better understanding of customers’ interests and needs.

None of the information referenced above will be sold or shared by Copa Airlines unless required by a competent authority, however such information will be used by Copa Airlines and its affiliates in order to communicate with customers.

It is important to note that all information related to credit card purchases obtained by Copa Airlines through the use of the present website shall only be used by Copa Airlines to complete the specific purchase for which the information was provided.

Information we collect

We may acquire information about you from a variety of sources, including information we obtain from you directly as well as information we collect when you visit our site, use our services or contact us.

We collect personal information from the following categories:

Identifiers
Customer records information
Characteristics of protected classifications under California or federal law
Commercial information
Biometric information
Internet or other electronic network activity information:
Geolocation data
Audio, electronic, visual, thermal, olfactory, or similar information
Professional or employment-related information
Education information
Inferences

We acquire information directly from you in the following situations:

When making a flight booking we ask you for your name, contact details such as phone number and e-mail address, loyalty program details (if applicable), credit card details and your meal preference.
When making a flight booking we ask you for your date of birth and gender, for purposes of Secure Flight.
When managing your bookings, we provide you with the ability to review and make certain adjustments to your bookings online, for which services we require that you provide us with additional information.
When checking in online, we ask you for your name, date of birth, gender, contact details such as phone number and email address, passport number, the country that issued your passport and the expiration date, and frequent flyer details (if applicable).
If you are flying on a route requiring an Advanced Passenger Information form, we also collect your passport number, the country that issued your passport and the expiration date.
By using copa.com, some information may be automatically collected by our web servers as you browse our website. For example, our web server automatically collects information known as "clickstream data," such as the domain name of the site providing you with Internet access, the Internet protocol (IP) address used to connect your computer to the Internet, your browser type and version, operating system and platform, the average time spent on our site, pages viewed, information searched for, access times and other relevant statistics.
You may be required to provide sensitive personal information about yourself or others, such as your dietary requirements or health details (if applicable). We do not seek any other sensitive personal information online, but if you provide us with any other sensitive personal information by telephone, email or any other means, we will treat such sensitive personal information in accordance with this Privacy Policy.
Copa Airlines invites you to conduct an online text chat with one of our agents to help you complete your booking. By using this service, you agree to allow Copa Airlines to share the information you provide with a carefully selected third party who manages this process on our behalf.
All telephone calls made to our Reservation Centers will be recorded and monitored for purposes of quality assurance, training, security and for business purposes.

How we use this information

We may use the information we collect about you to provide the services you request and to manage our site and records, as well as to help us improve these services.

So that we can keep you informed of important administrative or service messages, we may need to use the information you have provided to contact you, even when you have told us you do not wish to receive direct marketing. We ask that you keep your information as up-to-date as possible so that you may receive the maximum benefit from copa.com. Go to Access Your Account to make any changes.

The following are examples of how we may use your information:

When we process an airline ticket for you.
So that we are able to contact you, if we need more information or if there are any changes to our flights.
In order to update and/or amend your flight as requested and contact you if we need more information.
So that we can retrieve your booking for you and check you in online.
To better manage your travel experience.
To help us respond to any post-flight queries.
To help us develop technology to better serve you in the future.
So that we may send eligible passengers ConnectMiles communications, including a welcome pack.
So that we may send eligible companies ConnectMiles program communications, including a welcome pack.
When using live chat to assist you.

In addition, if you provide us with sensitive personal Information, you thereby give your explicit consent for Copa Airlines to collect, process, disclose or transfer such sensitive personal information, and to store it so that we can fulfill your requirements or for safety reasons (e.g. using your dietary requirement Information for the specific purpose of providing you with a suitable in-flight meal).

Your sensitive personal information will not be sold or disclosed to any third parties, except to the extent that Copa Airlines may be required to do so by any law, regulation, enactment, safety reason, or in order to fulfill the obligations of this mutual contract.

Marketing

E-mail is used to provide important information to our customers. We send reservation confirmations, account information and notifications via e-mail. ConnectMiles members will receive e-mails regarding special fares and offers, newly available services and important news. Customers always have the power to decide whether to receive promotional information or not and can opt out from their profile/account.

We would like to be able to share information with you about other products and services, special offers, exclusive fares and other news so that you can take advantage of the best we can offer. Of course, we will only use your information in this manner once you have given us permission to do so.

Where you have given us your consent, Copa Airlines would like to keep in touch with you by mail, phone and electronic mail with account updates, news, special offers and promotions.
Where you have given us your consent, other Copa Airlines companies and our partners may also choose to get in touch by mail, phone and electronic mail regarding products and services which they think will interest you.
We may disclose your information to third parties, such as data processing companies, who may provide marketing services on our behalf. You will not be contacted directly by third parties as a result of giving us your details.
We will use the most recent consent you have given us, or the most specific consent, subject to the time it takes us to reflect these changes in our systems and/or processes.
We will try to ensure that customers do not receive duplicate communications, even if you have given your consent to marketing to more than one Copa Airlines company.
You may opt-out of direct marketing by us at any time by contacting us. You may also opt-out of any direct marketing by any other Copa Airlines company by contacting them directly.
If you change your mind about your marketing preferences at any time, simply log into your account and change your personal details.

Information sharing

The information about you that we possess will not be given to any third party, except to the extent that we may be required to do so by any law or for the fulfillment of this contract between us, or in the event that we are sold to another company.

We disclose information to

Third party/service providers

We may occasionally use third party companies to manage the collation, processing and storage of your personal information and sensitive personal information on our behalf. These companies are carefully selected and screened to ensure maximum protection of your security and privacy and are permitted to use the Information solely in accordance with our instructions.

Transferring information to border control agencies

Please note that Copa Airlines and all other airlines are now required by law to give US Customs and other border control agencies access to certain passenger information. Accordingly, any such Advance Passenger Information - including sensitive personal information - that Copa Airlines possesses concerning you and your travel arrangements may be disclosed to those agencies in the countries to which you are traveling.

Your information security

Copa Airlines is committed to keeping your personal information secure. We have appropriate technical, administrative and physical procedures in place to protect your personal information from loss, misuse or alteration, and to ensure that it is only accessible by those who have a business need.

While Copa Airlines reasonably attempts to safeguard your personal information and to prevent any unauthorized access, we are not responsible for the acts of individuals who gain unauthorized access, and we make no warranty, express, implied, or otherwise, that we will prevent unauthorized access to your personal information. IN NO EVENT SHALL COPA AIRLINES OR ITS AFFILIATES BE LIABLE FOR ANY DAMAGES (WHETHER CONSEQUENTIAL, DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR OTHERWISE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, A THIRD PARTY'S UNAUTHORIZED ACCESS TO YOUR INFORMATION, REGARDLESS OF WHETHER COPA AIRLINES WAS GIVEN ACTUAL OR CONSTRUCTIVE NOTICE THAT SUCH DAMAGES WERE POSSIBLE.

Payment online: Is your credit card number secure online?

We use the latest SSL (Secure Socket Layer) technology, which ensures that any communications between your computer and us is unreadable by anyone else. Your details are communicated in a secure encrypted format and we can check that the information has not been tampered with in any way.

Most browsers have some type of indicator to let you know if you have established a secure connection. If you are not sure, then consult the help section of your browser. If your browser does not support SSL technology then we recommend that you update to the latest version.

When paying for international transactions or transactions performed outside of the country where you opened your credit card account, your financial institution may block or suspend your credit card until you contact them to confirm your account information. Therefore, to avoid problems while making a purchase on our website, copa.com, we recommend that you:

Confirm all of the details of the credit card that you are going to use to make your purchase.
Contact your financial institution before making an online purchase, in order to learn about all of the conditions that apply to purchases made outside of your country of residence, international purchases, and online purchases.

Copa Airlines is not responsible if your financial institution refuses to authorize payment for your reservation.

For more information, visit our secure purchases page.

Links to other Websites and their security and privacy policies In our website, we also provide links to other websites for your convenience and information. Please be aware that these sites may have different security & privacy policies and we have no control over and take no responsibility for any information submitted to these sites.

How to change your Personal Information: Go to Access Your Account to make any changes.

At any time, you can choose to change your personal details, withdraw from our ConnectMiles loyalty program, or subscribe to receive news and special offers from Copa Airlines. Go to Access Your Account to make any changes.

How we use cookies

We use cookies on our website for a variety of reasons which you can learn about below. The cookies we use do not store personally identifiable information nor can they harm your computer. We want our website to be informative, personal, and as user-friendly as possible, and cookies help us to achieve that goal.

By using our website, you agree to the use of cookies and other technologies as set forth in this policy. We appreciate that some users may prefer more individual control over their visit to our website, and they can adjust their settings accordingly. You can read all about this process in the section below entitled "How to control and delete cookies". If you do not agree to such use, please refrain from using the website.

What are cookies?

A cookie is a small file that holds a certain amount of data, which our website can send to your browser. It may then be stored on your computer's hard drive and can be accessed by our web server. This cookie data can then be retrieved and can allow us to customize our web pages and services accordingly. It is important to clarify that cookies do not collect any personal data stored on your hard drive or computer.

How does Copa Airlines use cookies?

Our website uses both persistent and session cookies:

Persistent cookies are used to allow the website to recognize users when they return to the site and to remember certain information about their preferences. Persistent cookies are cookies that stay on your computer permanently, or until you manually delete them.
Session cookies are used to allow customers to carry information across different pages of the website, without having to re-enter such information. These cookies delete themselves automatically when you leave a website and go to another, or when you shut down your browser.

We have also developed relationships with carefully selected and monitored partners, who assist in the delivery of a high-quality website. Some of these partners may also set cookies during your visit to support the customization of advertisements that you may see elsewhere on the Internet, and/or in order to meet contractual obligations with us.

While these cookies do not store any personal details relating to you or your credit cards, please note that we do not have access to or control over the cookies and similar technologies that our partners may use.

Social Media third party cookies

To enrich our website content, sometimes we may embed video content from other social media websites such as YouTube or Facebook. As a result, when you visit a page with embedded content, you may be presented with cookies from these websites. Copa Airlines has no control or liability over these cookies, and accordingly you should check the relevant third party's cookie policy for more information.

We also offer a 'share page' widget on some of our web pages, where content can be shared easily on the following sites - Facebook, Twitter, Pinterest, Instagram, Google+, and YouTube. These sites may set a cookie when you are logged into their service. Copa Airlines has no control or liability over these cookies, and accordingly you should check the relevant third party's cookie policy for more information.

How to control and delete cookies Copa Airlines will not use cookies to collect personally identifiable information about you. However, should you choose to disable, reject or block our cookies, some parts of our website will not function fully, or in some cases, our website will not be accessible at all.

Inflight

If a medical or other emergency occurs while onboard, boarding, or disembarking a Copa Airlines aircraft, Copa Airlines may share customer information with third-party medical or other safety personnel as reasonably necessary.

Flight status alerts / Wireless services

Our customers can register for Flight status alerts and other wireless services by providing basic flight information and other relevant information. Wherever possible, information already provided will be used for the delivery of these services. Participation in Flight status alerts and other wireless services is optional.

Copa Airlines complies with the Children's Online Privacy Protection Act (COPPA).

Copa Airlines does not knowingly collect personal information from children under the age of 13. If a child under 13 has provided us with personal information without verifiable parental or guardian consent, the parent or guardian may contact us and we will remove such information and unsubscribe the child from any promotional contact opportunities.

Personal Information - Customers rights:

Related to personal information collected by Copa Airlines our customers have the following rights:

The Right to Know What Personal Information a Business Collects
The Right to Have Businesses Delete Personal Information
The Right to Request That Businesses Disclose a Specific Consumer’s Collected Personal Information
The Right to Opt Out of, or Opt In to, the Sale of Personal Information to Third Parties
The Right to Non-Discrimination in Access, Equal Service, and Price

Submit request of Personal Information

If you want more information about the personal information Copa Airlines collects about you please contact us:

Telephone: Toll FREE – 1-800-FLY-COPA

E-mail address: privacy@copaair.com

Changes to our privacy policy

Our Privacy Policy is reviewed regularly to ensure that it reflects how we use your information. We will notify you of any changes by updating this policy.

This Privacy Policy was last updated on December 31, 2019

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